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“Needs Attention to Detail”

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Baymont Inn & Suites Clinton
Ranked #3 of 6 Hotels in Clinton
Sauble Beach, Ontario, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Needs Attention to Detail”
Reviewed April 5, 2014

We stay at this chain frequently when travelling and have mostly found their properties to be very nice. HOWEVER, this property is an exception. There were so many maintenance and housekeeping issues that it is hard to list them all. Things like used shampoo bottles, what appeared like used coffee cups and dirty & worn hall carpets. Maintenance issues like poorly repaired nicks and scraps on baseboards, loose fitting door latch plates (screws missing), and bathtub drains not draining.

It appears that some updates were attempted as there were new fixtures in the bathroom, but, dirty old electric plugs and switches really put me off as they should be done with the other updates otherwise it still looks very incomplete. The toilet, which appeared newer, had a broken piece of tile put under the front of it to level it off which left a large gap around most of it. Peeling wallpaper borders were also a put off even though it looked like linens and furniture were updated.

We were really disappointed as this was not up to their standard in their other properties we have stayed in. We will not be staying at this location again.

Room Tip: Get the suite if you want a micro and fridge.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klaus V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Baymont Inn & Suites Clinton, responded to this review, April 11, 2014
Dear saublemike,

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
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    24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Clinton Township
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 17, 2014

We were at this Country Inn & Suites March 16, 2014.

Where to start? The bathroom linens were skimpy in quality and quantity. The towels were very thin and worn. There was only one washcloth and no hand towel.

The tank lid on the toilet was ill-fitting and made the most embarrassingly loud sound when sitting down and arising from it. The water pipes after flushing were very loud.

Perhaps worst off all, the carpet was stained and filthy.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy6015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mehul7974, Manager at Baymont Inn & Suites Clinton, responded to this review, March 20, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for (Mehul Patel/GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, KY
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 5, 2014 via mobile

Ignore the March 1 review. Clean, quiet, friendly. Omelette station is a nice personal touch. Desk manager rocks. She was great. This is a nice stopping place. Some people just like to whine. Spiders are kind of hard to control.

Stayed March 2014
Helpful?
1 Thank malibupointe1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Baymont Inn & Suites Clinton, responded to this review, June 20, 2014
Malibupointe1104,
We are so glad you chose to stay with us at the Country Inn & Suites in Clinton. It's our goal for our guests to feel like a part of our family during your stay with us. We hope you will stay with us again the next time your travels bring you to East Tennessee.
Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwood, Pennsylvania
1 review
Reviewed February 28, 2014

I've been here 30 minutes and have NEVER complained about a hotel until today. We walked in after traveling from Ocala, FL at 11:30pm. First thing I see? A spider in the bathroom. The carpet looks like it hasn't been vacuumed in a week, there are marks all over the wall, and my "clean" pillow case had makeup marks from foundation on it as well as there stains. Stained sheets, and a HUGE hole (baseball size) in one of the towels!! Seriously? If we weren't exhausted already i would be on my way to a new hotel. DO NOT STAY HERE

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RissRiss234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Baymont Inn & Suites Clinton, responded to this review, March 4, 2014
Dear RissRiss234,

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 30, 2013

we stayed here on and emergancy trip. We normally stay at the holiday in express in clinton, for summer trips to visit family, but it was unavailable this trip. We talked to Jeffery the Manager to see if they had suites, as we always get one at Holiday in, so our grand kids here can come stay with us, not only did he say yes, he transferred us to one at no additional cost, and wished us well. The prices for suites are much less and it was pretty nice. But the great attitude of the staff sold me. The breakfast was great, I will be back

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank seedls36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Baymont Inn & Suites Clinton, responded to this review, June 20, 2014
Seedls36,
As a part of the new management company for the Country Inn & Suites in Clinton we wanted to thank you for taking the time to write about your good experience at our hotel. We hope the next time your travels bring you to East Tennessee you stay with us.
Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 15, 2013

We love staying here Jeffrey and his staff are all very nice & accommadating.The only complaint is how rude wendy is .The things that need repair don't get needed attention because the owner is cheap & non caring about his customers & staff.Which the housekeepers etc don't get paid that much & for all they do they deserve the tips.we always leave tips for the staff Ms Vickie is a real doll.We don't bother staff for much cleaning when we stay I have messy 8 year old twin boys so I cleanup after my kids.I also strip beds for them when I leave cause they are worked hard for too little pay.
Jeffrey the manager takes care of his customers we have been coming for 2 years & feel like family I hope there jacuzzi is working this weekend dec 20th when we go back for 2 weeks.I only wish the owner would put in at least one wakin shower as my hubby is disabled & cant use the regular tub
I still prefer to stay here over any where else because of Jeffrey,Rose & Ms.Vickie

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Public Relations Manager at Baymont Inn & Suites Clinton, responded to this review, August 15, 2014
Thank you for your kind comments. Can't wait to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 6, 2013 via mobile

This is our fourth time at this hotel. We stay here when traveling south or goin to Gatlinburg. Two times were perfect. The third time was a nightmare. This time was much better. They have fixed most of the things that were broken at our last visit and I did have to call Carlson Ckub to get it done except the EXERCISE MACHINES. Promised by Christmas.....well any way their charm is Vickie. Every morning Vickie puts together an amazing continental breakfast with egg meat potato ceral waffles etc but then she heats up her own grill and makes you an omlet with all the toppins and it is great no fantastic. No charge....we do tip her a dollar an omlet but come on people a dollar...it would cost you $3.00 or more in a restaurant. The hotel is in a great area and pretty good. The management staff is gettin better but I shouldnt have to get them on trouble to make things like they should be. Regardless when you stay tell Vickie Barb says hello.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob and Barb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Public Relations Manager at Baymont Inn & Suites Clinton, responded to this review, August 15, 2014
Thank you so much.

We hope to have you back soon. We've been busy upgrading some things.

I think you'll be impressed next time you return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Clinton

Property: Baymont Inn & Suites Clinton
Address: 710 Park Pl, Clinton, TN 37716-6764 (Formerly Country Inn & Suites By Carlson, Clinton I-75)
Location: United States > Tennessee > Clinton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Clinton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Clinton 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Family-friendly atmosphere, rocking chairs on porch, fireplace in lobby, and cookies and coffee served 24/7. ... more   less 
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Also Known As:
Country Inn Clinton
Clinton Country Inn

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