In helping my elderly (80-year-old) parents book a hotel room in order to attend their granddaughteräs college graduation in Cleveland, I booked a double queen room at Douglas Inn and Suites on Hotels.com. Before confirming the booking, I spoke personally (by phone) to the reception desk to make sure that they didn't get a room with an outside entrance (they would not have to be afraid of a robbery etc.) and also to make sure that their room would be on the second floor close to the elevator because my mother has mobility problems.. Since I booked early, the desk clerk said that there was no problem at all and that there such a room available and that she would make note of this on their reservation. Also, before booking, I copied pictures of the hotel rooms and facilities and sent them to my parents. All the pictures looked very nice and the room quality up to normal standards. We paid for the room months in advance to make sure that we would get the room we wanted.
My parents had to travel 12 hrs to reach Cleveland and were extremely tired when they arrived. To their shock, they were shown to a SHODDY room on the parking level with an outside entrance-Exactly what they specifically wanted to avoid. On their reservation, the desk clerk had written " close to the elevator"-but not even this was taken care of.
The condition of the room itself was at best SHODDY. The bedspreads were worn and faded, the curtains, also worn and faded were not even all attached to the hooks on the rod. The chair was faded, dingey and worn out. The whole room itself showed poor up-keep and maintenance. As comfort goes, it was well-equipped with a refrigerator, mocrowave, iron/ironing board and hairdryer and also relatively clean.
But what does that help when you are 80 years old and afraid to go to sleep because your room door opens onto a parking lot and when you look out from the room you can see the sun shining in ALL AROUND the closed door, which means it is not insulated properly and perhaps not exactly a safety door!
Going on to the bathroom. It was VERY small-no room for more than one person, which was OK, but there was no fan or vent, so there was no way to evacuate the steam from the shower. The bathroom had also sen it's best years long ago.
If it had been me, I would have either demanded the room that I booked, or left directly (We found out that there was a Marriot close by), but my parents , being elderly and very tired, just accepted it so that they could rest and get on to the graduation ceremonies.
The desk clerks tried to be as helpful as possible, but could not do anything to change the situation.
All I can say at this point is BEWARE!!!! If you book this hotel, make sure that you do not have to stay in the rooms with an outside entrance. I do not know anything about the maintenance of the rooms with entrances from the hallways inside, but unless you are a truck driver or budget travellor who just wants a simple room to rest your weary bones and don't care about the standard or safety, you shouldn't go to this hotel!
Final remark...giving thought to all the care that I took making the proper arrangements, YOU, who made this terrible mistake should be totally ashamed of yourselves! You ruined what should have been a happy occasion for my poor parents!
- Official Description (provided by the hotel):
- It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard work have gone into the planning of this new facility to bring you superb accommodations and personal service - insuring you a pleasant and relaxing stay. Whether you're on business, pleasure or visiting family and friends, I'm confident our amenities will surpass your expectations. Thank you for choosing Douglas Inn & Suites. May you have a wonderful stay at Douglas Inn & Suites Cleveland, Tennessee.We are now offering Weekly Rates. Please call for pricing. ... more less
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- Also Known As:
- Douglas Inn And Suites
- Douglas Hotel Cleveland