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“First Class Facilities and Staff”

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Holiday Inn Express Cleveland Northwest
Ranked #5 of 24 Hotels in Cleveland
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 20, 2013

My husband and I were delighted with our stay at this hotel. It had every amenity one would expect from a far more expensive facility. The king sized bed was unbelievably comfortable, and an added feature was the labeling of "soft" and "firm" on the pillows. The bath was very well outfitted with great towels and washcloths, and the shower was the "top of the line" with a sprinkler very much like a gentle rain! All the personnel, from the manager to the housekeepers, were very pleasant and helpful. The bountiful breakfast was an added value. All in all, I would certainly recommend this hotel without question.

  • Stayed: October 2013, traveled on business
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1  Thank Betty P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded October 21, 2013

Thank you for your incredible attention to detail. Our staff is so thrilled to hear your kind words and we look forward to your return. Travel safe.

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Reviews (257)
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179 - 185 of 257 reviews

Reviewed October 16, 2013

Me and my dad went to a Main Fall event Conference at Perry Stone. The hotel was easy to get where we needed to go to the conference and to eat and places to see. The room we stayed in was great size the breakfast was great the people was friendly like Tisha great Christian light that shines! They even give out HOT chocolate chip cookies they were great!!!
We will stay at this hotel again!!

  • Stayed: October 2013, traveled with family
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1  Thank Sam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded October 18, 2013

Sam D, Thank you for your 5 star review! We all appreciate you acknowledging the efforts of our staff. Everyone here works very hard to ensure that our guests have a "Super Fantastic" experience. (great word by the way) Please come and stay with us each time you visit Cleveland. I attended one night of the conference and Perry was his usual outstanding self. God bless you guys.

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Reviewed October 15, 2013

My husband and I stay at this Holiday Inn has been wonderful every time. Met Richie for the first time and we enjoyed talking with him.The desk staff was great also and very friendly! The Breakfast was tasty and the pancake maker was a hit! Just watching children and adults, too enjoying making their pan cakes was far more better than making your own waffles! The Hotel is convenient;y located close to all the places that I was visiting and to the airport! This is our 3rd time staying and recommend anyone staying in the area to stay there! Pillow top beds if you like the softness of your mattress and a choice of Pillow comfort! Thank you Dale and Richie Hughes for excellent staff and comfortable rooms. If you are traveling to Cleveland, TN;HIE should be your 1st choice, but make sure you have made a reservation or check in as soon as you arrive in town!

Room Tip: 3rd floor front side! Great View or Back, like the trees in back and the view in front over looking...
  • Stayed: October 2013, traveled with friends
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1  Thank Kweenbee1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded October 16, 2013

Well, Thank you so much. We love your quote: "HIE should be your 1st choice" in Cleveland. I enjoyed meeting you at breakfast. Each day, I try to meet as many of our guests as possible in the breakfast area. Your kind words about our property mean so much. We look forward to your next visit and stay warm during the cold OHIO winters.

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Reviewed October 14, 2013

We use HIE for our guest speakers and it...is...exceptional. Dale and Richie Hughes, its owners do it right and the staff is helpful with the right size room, meeting requests and an awesome continental breakfast. The rooms are clean--could not be better. Yes, indeed, if you are Cleveland way, you cannot go wrong with this choice.

  • Stayed: September 2013, traveled on business
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Thank Izzyondaroadagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded October 15, 2013

Jeff, Thank you so much for your outstanding review. As you mentioned, we are family owned and have lived in this local community of Cleveland, TN for over 90 years. In a time when most hotels are NOT locally owned or managed and have zero community interest, it is our honor to serve the people that we see daily at restaurants, sporting events, church and our kids' activities. We appreciate the opportunity to serve your guests and all of our guests from all over the world.

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Reviewed October 12, 2013

My experiences at Holiday Inn Express properties have been universally excellent ... this hotel was consistent with that track record. I have been told this is a very new hotel and wow is it in superb condition. Everything works, almost no wear & tear, plumbing fixtures shine, the carpet is perfect and it as clean as any hotel could possibly be.

Then there's the staff. Everyone smiles and is tremendously helpful & friendly.

Thanks for a perfect experience!

Room Tip: There are no bad rooms from what I can tell!
  • Stayed: October 2013, traveled on business
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Thank AgilityJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, General Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded October 14, 2013

Quote: "the carpet is perfect and it as clean as any hotel could possibly be." Thank you so much. Our staff truly strives for perfection and while none of us can ever achieve complete perfection, it is nice to hear you use that word. "Immaculate" is another huge compliment to us. Thank you so much!

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Reviewed September 28, 2013

After a long day of driving, we took a chance and can me up a winner! reasonable rate, comfortable room and acceptable breakfast. Breakfast was just fair. Pre-made eggs circles and heated up pre-made biscuits are not what I expect from this type of hotel! Would stay again, but eat elsewhere.

Stayed: September 2013, traveled on business
Thank walrus99Leesburg_Ga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded September 30, 2013

Sir, we are thrilled that you Chose us for your "last minute stop." Even greater, we appreciate the kind words and the fact that you enjoyed your stay. It is always our goal to exceed your expectations and we hope to always be your choice when traveling through this area. Be safe.

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Reviewed September 24, 2013

I have had the opportunity to stay at this hotel on several occasion now. The rooms are very nice, the beds are comfortable, the property is clean and neat. The staff was very polite and accommodating. I spend quite a bit of time traveling for business and relaxation, this hotel rate at the top of places I stayed at as it related to price, and comforts and good staff.

Room Tip: King suite are very roomy and cozy. In walking distance of great stake house. l
  • Stayed: August 2013, traveled on business
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Thank 246James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this reviewResponded September 25, 2013

Thank you! "This hotel rates at the top of the places I've stayed" is the best compliment we could ever achieve. We are aware that those that travel like you do have many choices and we are honored that you chose our hotel for this trip. Please be safe and come see us again very soon.

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Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way NW, GPS devices -4355 Ellis Circle, Cleveland, TN 37312-1469
Phone Number:
Location: United States > Tennessee > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #5 of 24 Hotels in Cleveland
Price Range: $119 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
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