We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location!” 5 of 5 bubbles
Review of Holiday Inn Express Cleveland Northwest

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Cleveland Northwest
Ranked #5 of 23 Hotels in Cleveland
Certificate of Excellence
GreenLeadersPlatinum level
Chattanooga, Tennessee
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great location!”
5 of 5 bubbles Reviewed June 21, 2013

The Holiday Inn Express is in a great location. Just off I-75 with a Longhorn Restaurant within walking distance. The rooms are clean and comfortable. The meeting area is exceptional with AV hookups and seating for large groups. The breakfast area is clean and well maintained.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chaser662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 24, 2013
5 Stars all 6 categories. THANK YOU! We really appreciate your time in reviewing our efforts to serve you and your business clients. Our location truly is the best in the market and yes the brand new Longhorn Steakhouse is literally in our parking lot. Thank you for noticing the extra effort and expense given to the meeting area. We have the latest technology for groups like yours. Please come again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

228 reviews from our community

Traveler rating
    168
    36
    15
    4
    5
See reviews for
77
33
7
71
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed June 20, 2013 via mobile

This hotel is very new and extremely nice. Rooms were clean and spacious. We ate the breakfast and it was typical for holiday inn express. Which is much better than other hotels.

What really made this visit not a success was the lady at the front desk upon our arrival.

We arrived on a Saturday evening and two of us went inside to check in. The other two stayed at the car and got bags together.

When we walked in the young lady was kicked back reading a book. No big deal. There was nothing going on it was about 330 in the afternoon.
My friend in making conversation ask how the book was and the young lady sighed rolled her eyes and very rudly asked "last name".

After telling her the last name she said "credit card" which I handed her.

She handed the card back said"keys 203" as she slid the keys over. She then turned sat back in her chair and went back to reading her book.

No so good on the intial greeting

I politely asked where the elevators were and almost in a yell she said" around the corner."

We went up and thought man I'm glad that lady doesn't work for me.

When the other two of our guest arrived up the room they said was the last at the front desk rude.

Apparently she had replied very rudly when they ask what room number we had gone to.

So all in all nice stay and hotel except for the front desk at checkin.

Let me add when I checked out the next morning the lady working then was very polite.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank PHI512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 24, 2013
"Almost Perfect" Well, Thank You. We aspire perfection and want you to have just that. I assure you that the issue that kept your stay from being Perfect has been addressed and corrected. We are grateful for your business and look forward to your next visit. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weilheim, Germany
1 review
5 of 5 bubbles Reviewed June 10, 2013

My company has had several business meetings at this location, during regular business hours and on evenings. The rooms were in immaculate condition and the staff was always very helpful in accommodating our needs. Audiovisual technology in the rooms is up to current standards - very professional.

The hotel is located right off of I-75, which makes it very easy to get to and from. I cannot confirm earlier reviews here, saying the hotel was hard to find.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChristianHoeferle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 18, 2013
Thank you for your 5 star review and noting our convenient location. We are honored to host your business meetings and all of your guests traveling in from all over the world. We love our German friends and look forward to your next visit with us. Travel safe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilliard, Florida
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

Stopped here while traveling, actually found in AAA book rated as too new to rate so we put the address in our GPS and we ended up in a nearby subdivision???? on the other side of the interstate. I just read someone else's review from December and the same thing happened to them. Well we did finally find them. Very nice hotel, great service, great beds. Our only complaint was the noise from the interstate. We were about in the middle of the hotel on the top floor above the pool and I guess because the fan of the AC was not on constantly we heard semi trucks all night. I have never had that complaint before and have stayed in many hotels by the interstate. Maybe if there was a way to keep the fan on all the time it would help a lot. Or maybe we just need to carry a sound machine with us next time.
We were given a discount coupon for a nearby Applebee's but chose to go to Longhorn which is just out the front door. We went about 6pm on a Tuesday night and had to wait about 40 minutes but it was worth the wait.
Overall a very nice hotel and we got a good rate as well ($109 for a king suite).

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank grandmalovestravling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 7, 2013
GrandmalovesTravel, What a great tag name!!! Thank you for noticing our efforts in serving you. Yes, our location is incredible with immediate access to I-75 and the brand New Longhorn Steakhouse is literally right out of our front door. We appreciate your business and review. Please come and see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Tennessee
1 review
5 of 5 bubbles Reviewed June 6, 2013

We have been using this hotel as a business meeting location for monthly meetings, We have found that the location, the staff and all the facilities to be first class. We have used this location over the last few months for a total of 6 meetings for both Saturday along with evenings. We see that the business environments never changes. We have had out of town guest that have stayed in the rooms over night and have had nothing but great things to say about their stay. Quite, clean and a great breakfast!!!! A person can't go wrong.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 7, 2013
Thank you for your 5 star review and kind words about our business environment. Our staff strives to provide the finest in business services with a large touch screen computer in our business center and the finest and latest in technology in our meeting room. We really appreciate your group and the ongoing relationship these past months. We look forward to continuing our long term agreement for this to be your host hotel for guest rooms and meeting space.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
5 of 5 bubbles Reviewed June 5, 2013

I spent 4 nights at this Holiday Inn Express and Suites recently and had a very wonderful stay. Everything was in very good order and clean. The breakfast area in the morning was great and the décor of the entire facility was high end and much better than the other Holiday Inn Expresses that I have stay. Tell the owner / management that they are doing a terrific job.

Room Tip: All rooms have to be great.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank john j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 12, 2013
Thank you for making our hotel your choice for your visit to Cleveland. We love to hear guests mention the "cleanliness and breakfast" of our property. Our staff is dedicated to exceed your expectations. Please come and see us again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed June 4, 2013

Very great location. They're very service oriented. Clean and friendly place. From the time I walked in, til I left I felt very welcomed. It's also a perfect location just off the highway. My business had a meeting there and the room they reserved for us was great. Big screen and projector. And plenty of chairs.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2ndchanceTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review, June 12, 2013
Thank you for mentioning our "service oriented" staff. Also, thank you for making our hotel your choice for business travel and meeting needs. It is truly an honor to serve your company. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cleveland hotels
0.4 mi away
Hampton Inn Cleveland
Hampton Inn Cleveland
#1 of 23 in Cleveland
4.5 of 5 bubbles 508 reviews
2.0 mi away
Wingate by Wyndham Cleveland
1.7 mi away
Fairfield Inn & Suites Cleveland
Show Prices
Show Prices
Show Prices
2.0 mi away
La Quinta Inn & Suites Cleveland
2.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#9 of 23 in Cleveland
3.5 of 5 bubbles 220 reviews
0.8 mi away
Baymont Inn & Suites Cleveland
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cleveland Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cleveland Northwest

Property: Holiday Inn Express Cleveland Northwest
Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Phone Number:
Location: United States > Tennessee > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #5 of 23 Hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, IHG, Agoda, Hotel.de, HRS and Despegar.com so you can book your Holiday Inn Express Cleveland Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing