The front desk man present upon our arrival on 3/9/12 was very good, very helpful and knew what the word hospitality means. The room was clean and basic. But the next morning (3/10/12) we went for the "free breakfast" that's when the visit went sour. Breakfast ended at 9am. At 8:45 am the front desk man was informed that there was no more cofee in the pot his answer was "well we close at nine anyway". Then he was inforned that the waffle maker wasn't workinhg properly, he just shrugged his shoulder and continued sitting behind the front desk reading. Apparently this employee needs to learn what hospitality is and that the guest are actually who pay his paycheck. and this hotel will not be seeing any of my money again. To the front man that was present at 10 am on Sat 3/9/12 I will be more than willing to write a referral letter for you. You get a 5+ star from me and my family. To the owner of the facility 1st I suggest you take a lesson from other hotels and on weekends end breakfast at 10am, make sure you keep it stock and coffe should never be out. But most inportantly teach your employees that hospitality goes a long way.
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- Also Known As:
- Days Inn Cleveland
- Cleveland Days Inn