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“bed bugs and filthy room” 1 of 5 bubbles
Review of GuestHouse Inn Clarksville

GuestHouse Inn Clarksville
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GuestHouse Inn Clarksville
Ranked #33 of 36 Hotels in Clarksville
Fridley, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“bed bugs and filthy room”
1 of 5 bubbles Reviewed March 18, 2013

Checked in 2/28 after a long day of travel. Upon entering the room we could see filth in the carpeting and what looked like pizza sauce on the walls by the door. Wanting to take a shower, I turned on hot water but it was cold....called front desk. they said to let water run 5-10 minutes as room had not been used in a while. Finally did get warm water. Coming out of shower, I noted a coffee maker, an "amenity" mentioned upon check-in, but there was no coffee pot! Then I went to pull back bedding and saw immediately 5-6 bed bugs, on pillow and in sheets. I called front desk and asked her to come to the room as I was very upset and wanted her to see for herself and said I would be leaving and wanted a full refund. She did not show up, so my friend and I packed up and went to the lobby. I was told I had to wait for manager for refund. Well, the manager showed up about 25 minutes later and ignored me. He went straight behind desk, got a master key and somehow went another way to the room. I went around the outside and entered the room and he was pulling bedding apart and refused to listen to me so I could show him the bugs... there was one he could plainly see, however, denied seeing it as he quickly shook out the sheet and lifted mattresses. He was rude and in denial and would not talk with me reasonably. I was very upset and met him again in the lobby where I expected to get my refund. He offered another room, however, I was not at all interested in another room at this hotel by this time. He finally said he would give a partial refund as he "would not be able to rent the room out that night now". Well it was now almost 11 PM and the place was virtually empty of guests (not a good sign I guess), so he had plenty of rooms. After requesting numerous times my refund and make a fuss, he finally refunded me my cash. This was a horrible experience!

  • Stayed February 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank gr8tfulgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
    0
    5
    5
    5
    11
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Jerseyville, Illinois
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed July 22, 2012

This hotel has very good rates compared to other hotels in the area. We were driving home from North Carolina to Illinois when we needed to stop for the night to rest, i had called several other hotels in the area and they were very highly priced. We got a 2 queen bed room for 67.00 total when everyone else wanted 100.00. I usually check the room out before i pay but was so tired from driving i did not this time and the room ended up being clean and not a bad room at all. When checking in there were other there that seemed to be having a few issues but we had none at all. The help could be a little more friendly but other than that no major complaints.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 14, 2011

We came here to find housing before we pcs'd. We got here super late, with our large dog, and at midnight, we didn't feel like trying to find something else, plus several places were booked or super expensive. The room stank, it was non smoking but it smelled like a musty ashtray. The carpets were sticky. We couldn't go barefoot, it felt disgusting. My boyfriend laid down on the coverlet and I was like gross you know that as nasty as this place is that hasn't been washed. Needless to say we struggled through it for three nights, because it was cheap,but ewww. I washed everything when we got home.

  • Stayed September 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Clarksville hotels

Clarksville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 11, 2011

We were looking for a place to stay for a couple days, since we were Pcsing. We were about to check in until the front receptionaist was completely rude! Every question we asked she gave us the worst attitude. I asked to see the room before paying and that was a problem for her. In the end we did NOT stay at this place. I've tried to contact the manager numerous times leaving my name and number to report his/her employee however its been two days and I have yet heard from them. The establishment clearly does not care about their costomers. DO NOT GO TO THIS PLAcE! there are other hotels around the area!!
Btw they had a pool but was not open.
(in 90 degree weather)

  • Stayed May 2011, traveled as a couple
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank cvivian02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed June 8, 2010

First they messed up our reservation and only had a smoking room upon our arrival. It was totally nasty. Not only reeked of stale cigarettes, but the room was really beat on. The next day my husband talked to the manager, who was not even apologetic, yet did move us to a non-smoking room. The room was better because it was smoke-free but still beat on. It was also missing its coffee pot and hair dryer.

The breakfast buffet was gross. There was hardly any food, a couple of pieces of bread that looked like they'd been there for days (not kidding). Basically there was cereal and milk. Only positive thing was that there was coffee and it was okay.

Stayed May 2010, traveled as a couple
Helpful?
2 Thank vpoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mo
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 11, 2009

They really need to deep clean this place. They do not clean between furniture, do not wash blankets (there was something glued to the blanket , yuck) and no toilet seat lid. Next time in area will stay Hampton Inn, etc.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lvtotravelmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed June 19, 2004

Beds were old and I woke up with a back ache in the morning. The continental breakfast was day old doughnuts and terrible coffee!

My wife and I went here for our anniversary and I thought it would be pleasant from the looks of the outside of the hotel and the lobby. Not so!

The staff was friendly and the sheets were bleached and clean but the room had some serious paint and wallpaper issues...looked like a water leak from upstairs.

I would never stay here again and wouldn't recommend this hotel to anyone.

Wrote a letter to Shoney's corporate office with polite critique of this property and never received any reply, thus my negative review here.

Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GuestHouse Inn Clarksville

Property: GuestHouse Inn Clarksville
Address: 3083B Wilma Rudolph Blvd, Clarksville, TN 37040-5006
Phone Number:
Location: United States > Tennessee > Clarksville
Amenities:
Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 36 Hotels in Clarksville
Price Range (Based on Average Rates): $
Hotel Class:2 star — GuestHouse Inn Clarksville 2*
Number of rooms: 59
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