Checked in 2/28 after a long day of travel. Upon entering the room we could see filth in the carpeting and what looked like pizza sauce on the walls by the door. Wanting to take a shower, I turned on hot water but it was cold....called front desk. they said to let water run 5-10 minutes as room had not been used in a while. Finally did get warm water. Coming out of shower, I noted a coffee maker, an "amenity" mentioned upon check-in, but there was no coffee pot! Then I went to pull back bedding and saw immediately 5-6 bed bugs, on pillow and in sheets. I called front desk and asked her to come to the room as I was very upset and wanted her to see for herself and said I would be leaving and wanted a full refund. She did not show up, so my friend and I packed up and went to the lobby. I was told I had to wait for manager for refund. Well, the manager showed up about 25 minutes later and ignored me. He went straight behind desk, got a master key and somehow went another way to the room. I went around the outside and entered the room and he was pulling bedding apart and refused to listen to me so I could show him the bugs... there was one he could plainly see, however, denied seeing it as he quickly shook out the sheet and lifted mattresses. He was rude and in denial and would not talk with me reasonably. I was very upset and met him again in the lobby where I expected to get my refund. He offered another room, however, I was not at all interested in another room at this hotel by this time. He finally said he would give a partial refund as he "would not be able to rent the room out that night now". Well it was now almost 11 PM and the place was virtually empty of guests (not a good sign I guess), so he had plenty of rooms. After requesting numerous times my refund and make a fuss, he finally refunded me my cash. This was a horrible experience!
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