I'm writing in regards to my stay at the sheraton read in Chattanooga , TN. The stay at the hotel was fine but at departure time there was a big problem with the price of the rooms and the number of nights in which we stayed in the hotel. While checking out at the front desk the clerk was asked to correct the problem with the amount of money that was owed at the time of departure. The problem was fixed or so I though, while getting ready to pay for my room the clerk ran my credit card and I told her I did not want to pay with my card but with cash. The clerk responsed with she could void out that transaction and take the cash. Well about two weeks later I received my bank statement and found that I had a charge on there for the oringal amount of the room in which we asked the clerk to correct. Also being that there is not suppose to be a charge on my card at all. So a call was made to the hotel and after speaking with sereval people at the hotel the decision was made to give me back a part of the money but not the part of 120.44 because I did not have a recent showing that transaction. So not only did I lose my money the people at the hotel made me feel unimportant and made me feel like a lier. I do not recommand anyone to stay at the sheraton read house because they do not care about the costumer nor did they show any concern about this sitution , they only showed concern about their employee and how she has been there for so many years and so she basically is honest and and does not make mistakes.
- Official Description (provided by the hotel):
- Nestled in downtown Chattanooga, the The Read House Historic Inn and Suites is ideally situated for business, weekend getaways, or a vacation in one of Tennessee's most historic cities. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Read Hotel
- Sheraton Chattanooga
- Chattanooga Sheraton