On December 15th 2012, after 10 hours of driving with our dog on board, tired and hungry we pulled into valet parking of this hotel.
It was our second stay there because of pet friendly status and convenient location on our annual trip South.
When I took our dog for a walk around the block ( despite heavy rain ) my husband grabbed the reservation page and jumped out to make check-in. Reservation was made under my name but we share the same last name, address, credit card number ....
He wasn't able to do this. Rude lady at the front desk ( Heidi ) without: "welcome", smile or even eye contact asked for my ID. So he went out despite the rain, found me, took my ID and went back.
Guess what? This time front desk person with irritation in her voice told my husband that she needs both: my ID and me personally.
So a few minutes later she's got what she asked for: my physical presence, my ID, and now my first ever review on this site.
We travel a lot and we understand that world is not perfect, things happen but such a luck of hospitality and an arrogance is unacceptable.
We will never again stay in Sheraton in Chatanooga.
- Official Description (provided by the hotel):
- Nestled in downtown Chattanooga, the The Read House Historic Inn and Suites is ideally situated for business, weekend getaways, or a vacation in one of Tennessee's most historic cities. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Read Hotel
- Sheraton Chattanooga
- Chattanooga Sheraton