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“Thank you Downtown Chattanooga Marriott”

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Chattanooga Marriott Downtown
Ranked #13 of 96 Hotels in Chattanooga
Certificate of Excellence
Nashville, Tennessee
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Thank you Downtown Chattanooga Marriott”
5 of 5 bubbles Reviewed May 17, 2013

My wife and I wanted to get away from Nashville for a couple days and Chattanooga was the place to go. The Downtown Marriott (adjacent to the convention center) was the perfect choice for our stay. From the moment we arrived, Troy at the valet and Elliott at the front desk made us feel welcome and appreciated. The Hotel has everything you need including location, wi-fi & business center, Starbucks, restaurant and lounge, room service and a nice outdoor pool deck.
While many of the downtown attractions are within walking distance, there is a shuttle stop right outside that offers free service to many parts of the city that runs all day and is convenient, safe and comfortable to ride.
The hotel staff were willing to offer directions, suggestions and coupons to some of the areas more popular attractions. The General Manager (Tom Underwood) introduced himself and was truly interested in making sure we had a great stay (we did!). Our room (428) was quiet, comfortable and had nice trees right outside the window.
Chattanooga was a great place to go. Family friendly, safe, many options for attractions, good food and genuine hospitality. We will definitely go back and choose the Downtown Marriott for our place to stay.
Thank you to Tom and all your staff for helping make our stay as good as it was!

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Bruce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, May 19, 2013
Bruce O

Thanks for your positive review of your stay with us. It was a pleasure meeting you in the lobby and I'm glad that you and your wife enjoyed your stay with us and your visit to Chattanooga. We hope to see you again soon.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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925 reviews from our community

Traveler rating
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    30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Jonesborough, Tennessee
Level Contributor
142 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

We stayed here after a Priceline bid was accepted. It was great! The room was well appointed and comfortable. Our daughter loved the glass elevators that overlook downtown Chattanooga.

Breakfast was an additional cost, but Starbucks was only 2 blocks away!

FYI - You do have to pay for parking, but you're downtown and can almost walk anywhere you want to go!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cafebeatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, May 19, 2013
Cafebeatty

Thanks you for your review. I am glad that you enjoyed your stay and that your daughter enjoyed the glass elevators! We hope to see you again soon.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

our first stay there last december, for our 39th wedding anniversary, was a priceline bid-found little things i did not like-somewhat worn out furniture, scratchy bed linens and towels, worn our shower curtain-mostly typical marriott attributes that the hotel is no doubt stuck with=our second stay was booked the same-a priceline bid-again, got a good price-seemed to have improved on pretty much everythingl, the last visit was the end of march-we got away for a night after my dad was diagnosed with terminal cancer and we knew it would be a while before we could do it again-this time, a wonderful stay-soft beds, large corner room, ask for one, they are great-breakfast quick, cooked perfectly,, hot and one was enough for 2 adults-reasonably priced for what you get-i wish they could do something about the size of the bathroom-very small and the door barely clears the toilet-in fact on our last stay, it didn't quite clear the toilet and kept knocking the toilet seat loose-walls are a little thinner-kids on our floor but it was easter and you can't do much about families with little kids-also parking is extra-but one of the main things that make this hotel so good is the service-from valet parking, doormen, front desk, food service, you name it-they are all super-this hotel should keep all the help-don't let them get away-i think next time, we will just pay the extra money and get the hotel we like best in downtown chattanooga, a ps. to chattanooga government/tourist bureau-light up the downtown area for the holidays-it was so dark and depressing-who would drive a long way to see dark, damp and empty streets during the holidays?

Room Tip: ask for a high floor for less noise-ask for a corner room with more windows-bigger and nicer
See more room tips
  • Stayed March 2013, traveled as a couple
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    • Cleanliness
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Helpful?
Thank debrakayhoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, May 19, 2013
Debrakayhoward

Thank you for your detailed feedback regarding our staff, the room, and the breakfast experience. We appreciate you taking the time to share your experience. I will share your comments with our staff. Please do keep us in my for your future travels to Chattanooga.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisburg, West Virginia
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed May 5, 2013

The staff was wonderful....courteous and very helpful. Salads and steak from room service were good. My recommendation to management is to hire a professional cleaning service to go over every inch of the hotel...not being maintained the way it should be. Did not like the pillows.

  • Stayed May 2013, traveled on business
    • Value
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    • Service
Helpful?
Thank magicvent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, May 6, 2013
Magicvent

Thank you for your positive feedback regarding our staff and our food and beverage quality. I will share with our team. I apologize for your impression of our hotel cleanliness. I have shared your comment with our Director of Housekeeping and I will follow up immediately today as well. Thanks again for your business and your feedback. We hope to see you again soon.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 30, 2013

We were in town for the Thomas the Train experience over the weekend. We generally prefer full service Marriotts over Courtyards, Hampton Inns, etc., and this Marriott did not let us down. The location is about 8 blocks from the "main attractions" of downtown Chattanooga, but we saw this as a benefit. Not only are the room rates a value, not having to deal with the crazy parking issues and higher traffic was a plus. We enjoyed the 10 minute walk to restaurants, museums, etc., but the electric shuttle bus is also a good option.
The rooms are appointed in the standard Marriott decor, and extremely clean. A little on the smallish side, but with two young boys, this really wasn't an issue.
The warm indoor pool was great entertainment for the boys, and we enjoyed the option to run around in the conference center next door during the very rainy Sunday.

However, the staff at this location truly make this Marriott location shine. Zac at the front desk repeatedly greated us by name, and even remembered our room number when a special request was made. The bellman, valet parking reps, and other front desk staff gave us nothing but good recommendations when it came to restaurants, activities, you name it. Like staying with friends. While the location, facilities, and rooms are average and what you would expect from a Marriott (which is good, not a negative), to us, the staff went above and beyond expectations and made us feel welcome. This means a lot to an elite member who does lots of work travel, but only recently travel with very young boys in a new family. We'll be back. This hotel should always be given a first look.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Leighjohnwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, May 6, 2013
Leighjohnwi

Thank you for sharing such a nice review of your stay with us recently. We appreciate you taking the time to share your experience and for recognizing our staff as well. I will share your feedback with our team. Thanks again for staying with us and we hope to see you again soon.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

We were on a family vacation so we didn't use many of the hotels services, but the room was nice, clean and very spacious. My only complaint would be the bathroom. It was barely big enough to turn around in, and the shower did not hold a constant temperature.
The location is close enough to downtown, but still necessary to drive most places.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Derek L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, May 6, 2013
Derek L

Thank you for your feedback. We do have a few rooms that have a smaller bathroom due to the building configuration and I apologize. I will follow up with our engineering department regarding the fluctuating water temperature as well. Thank you again for staying with us and we hope to see you again soon.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
337 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

This is a very nice hotel, in the heart of downtown. It is easy walking distance to Warehouse Row shops and restaurants. It is also connected to the convention center. The rooms are spacious and very affordable. It was a short distance to the Tennessee Aquarium. The parking was included with the hotel price. To leave you just swipe your hotel room key and there was no cost.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barb125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 29, 2013
Barb125

Thank you for your 5 star review and for your positive review. We appreciate your business and your comments. Thank you for sharing with future travelers. We look forward to hopefully seeing you again soon.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Marriott Downtown

Property: Chattanooga Marriott Downtown
Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Chattanooga Marriott Downtown is conveniently connected to the Chattanooga Convention Center, making this hotel an ideal destination for meetings. The hotel is situated in the heart of downtown and within walking distance to several top attractions, including the Tennessee Aquarium, IMAX 3-D Theatre and Creative Discovery Museum. Nearby attractions also include the Chattanooga Regional History Museum, University of Tennessee at Chattanooga and AT&T Field. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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