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“Outstanding Service” 5 of 5 bubbles
Review of Chattanooga Marriott Downtown

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Chattanooga Marriott Downtown
Ranked #13 of 96 Hotels in Chattanooga
Certificate of Excellence
chattanooga, tn
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Outstanding Service”
5 of 5 bubbles Reviewed February 6, 2013

I booked a room at the Marriott for the Annual Pink! Gala in Chattanooga Tn and I must say the service and attention to detail by the staff was exceptionally good. We had several friends with us that also booked a room at the hotel and the hotel management had all of our rooms together on the same floor. I used the online concierge service to place a request for champagne glasses and a birthday cake for one of our friends within 15 minutes all items requested arrived without delay. I found our room to be comfortable and quite with all the standard amenities you would expect. I just can't say enough about the staff at this hotel they were so pleasant and accommadating and I woud recommend this hotel to anyone looking to stay in downtown Chattanooga Tn.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank boatergirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, February 11, 2013
boatergirl1

We look forward to the PINK event here every year. Thank you for staying with us during this event and for celebrating one of your guests' birthday with us. We appreciate your positive feedback regarding your stay and we'll look forward to hopefully seeing you for next years' event.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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910 reviews from our community

Traveler rating
    382
    296
    143
    59
    30
See reviews for
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296
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 6, 2013

We just returned home from a stay at the Chattanooga Marriott Downtown. This is a great place to stay. Upon arrival we found the Bellman staff and Front Desk to be welcoming and accommodating. We had a beautiful, spacious king room with a great view. Our room was adjoining some of our family we were traveling with. That worked out great for our family. We had requested a crib and had it waiting in our room upon arrival.

The food and staff in the restaurant were both great. You can really tell the hotel staff cares. While we were there the hotel was hosting a formal event. I heard nothing but positive things from people chatting in the halls.

Location is great for visiting the downtown area and very easy to get in and out of. There is a free transit service that you can take. That is rare in cities and we used it every time we got out!

I think my best review comes from the morning of our departure. I was waiting in the lobby with my son while my husband was getting our car. One of the bellmen (I should have gotten his name) came up to us and asked if he could get anything for my son. He offered juice, milk, water, or cookies. I just thought that was the sweetest thing! We will definitely stay here again!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mazie_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, February 11, 2013
mazie__girl

I'm glad that you had an "awesome stay" with us. Thank you for your business and for taking the time to share your feedback. I will share your comments with our staff.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunswick, Georgia
Level Contributor
1 review
5 of 5 bubbles Reviewed February 6, 2013

When driving up to the hotel I was greeted by a helpful and friendly staff. Checking in was fast and the lady behind the counter was accommodating in making sure everyone in our party had rooms close to one another. The weekend was a blast spent with awesome friends, great restraints and a very nice place to relax and recharge after a long day.

In traveling form time to time with work in the past 5 years and staying at different hotels this was one of the most friendly, clean and helpful Marriott I have had the pleasure of staying at.

PS the cookies in the lobby in the afternoons are AWESOME too!!!

Room Tip: Between all of us we had 6 rooms total and they all looked great
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nicole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, February 11, 2013
nicole K

Thank you - I'm glad that you had such a great getaway weekend and that we could be a part of it. Thank you for sharing your feedback with future travelers as well.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, Indiana, United States
1 review
5 of 5 bubbles Reviewed February 6, 2013

This is a great hotel that had some of the friendliest staff I have ever experienced. I would say if you are going to Chattanooga you have to stay here!!! Great central location to all downtown areas. Clean and comfortable rooms that had all of the items you would expect from a Marriott. Can't say enough about what a fantastic time that we had!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, February 11, 2013
Joe B

Thank you for your kind words regarding our staff, hotel cleanliness, and location! We appreciate it and we hope to see you again soon.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 5, 2013

We were their for a friends birthday in town. We had a great room, close to downtown. Employees were always nice. Resturant and bar had great food at good prices and amazing staff. Some places you can just tell that managment cares.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, February 11, 2013
Jason B

Thank you for your positive review of our hotel and your experience. We appreciate you taking the time to share.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 30, 2013

We arrived early, no problem. We asked upon arrival for double beds and adjoining rooms, got it. We needed a microwave and it was in our room a short time later. The room was up to date and clean. We loved the electric buses for travel to our destinations. The hot tub in the pool area was perfect. Overall a great experience!!!!!!!!! We have stayed several times and will continue to stay at the Chattanooga Marriott Downtown!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, February 1, 2013
Jason B

Thank you for your recent and previous stays with us. Thank you for taking the time to share your positive feedback with other travelers as well. We hope to see you again soon.

Thank you
Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, Georgia
Level Contributor
132 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

From the moment we pulled up to Valet our car and check-in, things could not have gone more smoothly. It was apparent that this hotel had staffed up this past weekend for the Cheerleading Competition - very smart. The check-in with the Front Desk staff was very quick and the Bellmen were helpful, as well. The only hiccup was that elevator service took some time throughout the weekend, but that was to be expected with the number of people at this hotel. Dinner on Friday night at the hotel's main restaurant was just average, nothing too special. The hotel did have a food concession set up as you exited the hotel and entered the Convention Center, which was great to just grab a coffee on your way into the venue, or a quick snack item. Rooms were clean and relatively quiet, if some of the other cheerleaders had stopped practicing in the hallway at 11pm ( had to warn them several times). All in all I would recommend this hotel even if coming on a non-cheer weekend. Close to downtown activities and easy to access the highway. Nice job!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Micheled7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, January 28, 2013
Micheled7

Thank you for your review. It was indeed a very busy weekend and I'm glad that you enjoyed your stay with us. Thanks again for your business and we'll look forward to hopefully seeing you again soon. I'll be sure to share you comments with our staff and I apologize for the noise issues that you encountered.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Marriott Downtown

Property: Chattanooga Marriott Downtown
Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Situated in the heart of Downtown Chattanooga, the Chattanooga Marriott Downtown is within walking distance to the Tennessee Aquarium, IMAX 3-D Theatre, Creative Discovery Museum, and nearby the Chattanooga Regional History Museum University of Tennessee at Chattanooga and AT&T Field. The Chattanooga Marriott has an indoor pool and seasonal outdoor pool. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3-star property include a 24-hour business center, flexible meeting rooms, and audio-visual equipment. Dining options at this business-friendly hotel include a restaurant, a coffee shop/cafe, and a bar/lounge. The staff provides concierge services, wedding services, and event catering. Additional amenities include a seasonal outdoor pool, 24 hour fitness facility, and gift shops/newsstands. Guests have access to a roundtrip airport shuttle and onsite covered parking is available.All rooms have beautiful city or mountain views. The 343 air-conditioned guestrooms at Chattanooga Marriott Downtown include coffee/tea makers and hair dryers, wireless high-speed Internet access (surcharge applies),and 32-inch LCD televisions equipped with premium satellite channels. All accommodations provide ergonomic chairs and phones with voice mail. Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include an iron and ironing board and clock radios. In addition, amenities available on request include refrigerators, a turndown service, and hypo-allergenic bedding and daily housekeeping service. Plan your next stay in Chattanooga at the Marriott Downtown. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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