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“Dingy, Dirty, and Worn”

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Quality Inn & Suites
Ranked #42 of 97 Hotels in Chattanooga
Ohio
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dingy, Dirty, and Worn”
Reviewed April 6, 2009

This hotel looked like it has not been updated in a long while, and it appeared that even basic maintenance is ignored. In the hallways, wallpaper was peeling off the walls and the carpet was stained and dirty. In the room, nothing appears to have been vacuumed for weeks, except for the basic walking area through the room. When we moved the chair and ottoman for a roll-away, we found food crumbs, dust, candy wrappers, a pen, and a woman's wedding ring. A look at the nooks and crannies around the nightstand and beds revealed half-eaten candy, a used tissue, and more crumbs and dust.

The "complimentary breakfast" was offerred in the "restaurant". The restaurant area was in a total state of disarray, with the appearance that a refurbishment project had been started, but then abandoned. The breakfast offerings were unappealing and possibly unsanitary, and included wholesale-club-sized boxes of dry cereal, and a large, well-used tub of spreadable margarine for buttering toast.

The only bright spots of the stay was that the girl that checked us in was very pleasant and helpful, and that a roll-away was delivered to our room immediately upon request.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyThreeSonsOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather W, Manager at Quality Inn & Suites, responded to this review, August 25, 2016
I have seen your previous review of the property in 2009. I would like to reach out to you to let you know that we have since converted into a Comfort Inn with a full renovation with new ownership and management.

I do understand that your previous stay was not up to par and if given the chance we would like to earn your business back. We value your opinion and we look forward to being able to rectify your previous stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
chattanooga
1 review
Reviewed December 31, 2008

we had wors time ever, they took our stuff from room even tough we did not checked out yet, dirt , dirt, dirt , yuck

  • Liked — nothing
  • Disliked — dirt
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank xlady11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather W, Manager at Quality Inn & Suites, responded to this review, August 25, 2016
I see you had stayed at this property in 2008. I just wanted to let you know since then the property has went through a complete renovation and has new management and ownership.

I apologize for the awful experience, we are here now to serve all of your needs and would love to rectify the previous situation.

Please feel free to give us a call at the Comfort Inn to accommodate you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 6700 Ringgold Rd, Building A, Chattanooga, TN 37412 (Formerly Comfort Inn)
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Get more value for your hard-earned money at the Quality Inn & Suites hotel in Chattanooga, TN near the Hamilton Place Mall. Our location off Interstate 75 makes it easy to focus on the people and travel memories that really matter by offering proximity to the Brainerd and attractions like: Lake Winnepesaukah, Ruby Falls, AT&T Field, Creative Discovery Museum, and The Battle of Chattanooga. We want you to get your work done as if you were still in the office, which is why our leisure hotel offers a business center, fax machine, copy machine and meeting room that can accommodate up to 80 guests. Other hotel amenities include: Free WiFi, Seasonal outdoor pool, Exercise room, and Free weekday newspaper. Get going with a great breakfast. Start your trip to Chattanooga with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Behind our friendly staff are our comfortable guest rooms, all of which feature a coffee maker, desk, hair dryer, iron, ironing board, microwave, refrigerator and pillow-top mattress. Get your money’s worth at the Quality Inn & Suites. Chattanooga hotels like ours offer an affordable stay and all the amenities you expect so you can connect with people and focus on the memorable travel experiences that really matter. Book now! ... more   less 
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Also Known As:
Clarion Hotel Chattanooga
Chattanooga Howard Johnson
Country Hearth Hotel Chattanooga
Howard Johnson Chattanooga

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