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“Moldy, Rundown, The worst free breakfast anywhere ever!”

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Quality Inn & Suites
Ranked #42 of 97 Hotels in Chattanooga
Pocatello
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Moldy, Rundown, The worst free breakfast anywhere ever!”
Reviewed June 20, 2011

This property was completely disappointing and clearly lowers any expectations that anyone might have about choice hotel properties. The lobby is the only clean, up-to-date part of the entire establishment. The carpets and furnishings in the hallways and in our room were tired, worn, and not clean. The bathroom was not clean. The air conditioner was not only dirty; it also had a pronounced mold odor. Check-in was efficient, but not particularly friendly. Security appeared to be non-existent as the side doors appeared to have been damaged( perhaps by being "jimmied") and didn't lock. The breakfast area was filthy, hot...as it had no air conditioning..., and smelled like cigarette smoke because our completely surly server took smoke breaks in the kitchen behind the breakfast area. And...what a breakfast! The worst, most industrial scrambled eggs ever: I would never have imagined anyone would serve a dog, much less a human being, such garbage. The sausage patties were rubbery and cold. The country gravy was clearly the cheapest packet available at their local grocery...better used as glue than as a food product. The juice was watered down. The highly irritable wench of a server just glared at everyone and clearly hated her job, if not her life. She was no help at all. We hated this place so badly that, not only will we never stay here again, we might bypass Chattanooga altogether. Avoid this place.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank redd_wynge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather W, Manager at Quality Inn & Suites, responded to this review, August 25, 2016
I see that you had stayed at the property in 2011. I just wanted to reach out and let you know since your previous stay at this address this property has went under a complete renovation as well as a brand change, new ownership and a new management staff.

We would love the opportunity to be able to serve you again and accommodate you in the utmost way. Given your recent experience I understand that you would be hesitant to and that is understandable. I assure you that your next stay with Comfort Inn would be a pleasurable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Billings, Montana
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 16, 2011

I was not impresed at anything particular. I was cheaked in promptly almost too fast. I like when the service recomends palces to eat, places to see and so on.

  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank patwacinmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennesaw, GA
1 review
Reviewed May 11, 2011

I stayed here, quite frankly, because there was no other hotel to choose from. FIrst problem was no internet. No biggie. 2nd was no remote control, no biggie. When you entered the bathroom, the first thing that hit you was the overwhelming, pungent odor of mold. If you looked behind the toilet, mold on the drywall. If you look up over the toilet, more mold. I looked in the shower and 2 things immediately out of place. First, no shower head. It as like taking a shower with a garden hose. Second, there was a large, cut out hole above the shower head. You could see the concrete frame of the building, and no telling what else was up there. So, after that, I used the toilet, and tried to flush, no flushing. I had to gather water in my ice bucket to flush it. It was ridiculous that I paid the rate I did for my room (between 85-90 a night) and I would rather stay in my work truck than have to stay at this hotel again. At least at a truck stop you can get a good shower.

Room Tip: Stay away from room 243.
See more room tips
  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfgentner678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather W, Manager at Quality Inn & Suites, responded to this review, August 25, 2016
I see that you had stayed at the property in 2011. I just wanted to reach out and let you know since your previous stay at this address this property has went under a complete renovation as well as a brand change, new ownership and a new management staff.

We would love the opportunity to be able to serve you again and accomadate you in the utmost way. Given your recent experience I understand that you would be hesitant to and that is understandable. I assure you that your next stay with Comfort Inn would be a pleasurable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chattanooga hotels

Covington, Georgia
1 review
Reviewed July 12, 2010

My husband, myself and our three daughters stayed here while on a mini vacation. I like the location and the room was pretty nice. I had read previous reviews stating the hotel was under renovation, and was a little leary, but all in all it was a good stay. The only thing that bothered me was the elevators. It was hot in there and the doors opened before the thing even got stopped! Other than that, it was great.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D-Vandeweghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, TN
1 review
Reviewed May 24, 2010

I've been staying here about every three or four months for the last year or so, and have seen the progress the new owners are making with the place. It started life as a Howard Johnson's Hotel, but after a couple of decades it had become badly run down. Lots of deferred maintenance and wear and tear combined to make the place pretty grim.

The new owners have spent a lot of money, I'd estimate somewhere around a million, to renovate and improve, and it shows, particularly if you stay here more than once. I've stayed here maybe a half-dozen times, and I will definitely return.

After talking with one of the owners, I learned that they are paying for the renovations without borrowing, so they are doing things a little at a time rather than all at once as a single project.

It cost $38 for two of us to stay this past weekend. Last week in Charlotte I paid $150+ to stay in a Hilton, at corporate rates. This isn't a Hilton, but then again, it doesn't cost $150 per night.

Point made?

If you want value for your money, you cannot beat this motel. If you want five-star accomodations, go elsewhere. If you expect five-star accomodations for $38 a night, die and go to heaven 'cause you won't find them on Earth.

The pool is crystal clear and very clean. The breakfast is substantial and the staff in the breakfast room are very friendly. The little sports bar is friendly and reasonably priced. The exercise room is fully equipped. The rooms vary from okay to new. Some of the ice machines work, some don't. The maid service is iffy and the maids speak Hindi. There's plenty of parking. The motel is about 1/4-mile off Interstate 75 at Exit 1, but traffic is rarely significant. There are a dozen great restaurants within a 10-minute drive: Provino's, Portofino's, and Sticky Fingers, to name a few. The Tennessee Aquarium is 20 minutes away.

And the price is a bargain.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tallcharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
1 review
Reviewed May 2, 2010

Hotel just finished a complete renovation-which it needed. Staff vey nice. Good location.

Good value for the money

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chickenlover1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level 5 Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed March 21, 2010

We stayed here for two nights while visiting in Tennessee. Luckily we got one of the cleaner rooms. To be fair to the owners, it seems as though they may be trying to clean this place up a bit, but they may be doing it one room at a time. I don't know what the answer is but when you take an old hotel that has been smoked in for years and years the smoke smell is somehow imbedded into those walls and the smell is horrible. Even though it looked like fresh paint. There are 'longer term' tenants living here and I got the impression that they were "hard to house" people, so we took our laptop and valuables with us every time we left the room. Surprisingly they have a lovely breakfast room with fresh waffles, biscuits and gravy, toast and other breakfast items. Unfortunately you have to go down a long, dirty, smelly hall and outside to get to this room. Look out for the woman that manages the breakfast. She was nasty!!! Very rude! We are two very respectful seniors, but almost got barked at every time we asked a question. I wouldn't recommend this place to anyone, nor would I go back.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandrajNiagaraFalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather W, Manager at Quality Inn & Suites, responded to this review, August 25, 2016
I see that you had stayed at the property in 2010. I just wanted to reach out and let you know since your previous stay at this address this property has went under a complete renovation as well as a brand change, new ownership and a new management staff.

We would love the opportunity to be able to serve you again and accomadate you in the utmost way. Given your recent experience I understand that you would be hesitant to and that is understandable. I assure you that your next stay with Comfort Inn would be a pleasurable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 6700 Ringgold Rd, Building A, Chattanooga, TN 37412 (Formerly Comfort Inn)
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Get more value for your hard-earned money at the Quality Inn & Suites hotel in Chattanooga, TN near the Hamilton Place Mall. Our location off Interstate 75 makes it easy to focus on the people and travel memories that really matter by offering proximity to the Brainerd and attractions like: Lake Winnepesaukah, Ruby Falls, AT&T Field, Creative Discovery Museum, and The Battle of Chattanooga. We want you to get your work done as if you were still in the office, which is why our leisure hotel offers a business center, fax machine, copy machine and meeting room that can accommodate up to 80 guests. Other hotel amenities include: Free WiFi, Seasonal outdoor pool, Exercise room, and Free weekday newspaper. Get going with a great breakfast. Start your trip to Chattanooga with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Behind our friendly staff are our comfortable guest rooms, all of which feature a coffee maker, desk, hair dryer, iron, ironing board, microwave, refrigerator and pillow-top mattress. Get your money’s worth at the Quality Inn & Suites. Chattanooga hotels like ours offer an affordable stay and all the amenities you expect so you can connect with people and focus on the memorable travel experiences that really matter. Book now! ... more   less 
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Also Known As:
Clarion Hotel Chattanooga
Chattanooga Howard Johnson
Country Hearth Hotel Chattanooga
Howard Johnson Chattanooga

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