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“What a pleasant accident!”

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Chattanooga Choo Choo
Ranked #37 of 97 Hotels in Chattanooga
ohio
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“What a pleasant accident!”
Reviewed July 22, 2010

We traveled to Chattanooga for the last few days of our vacation. We had seen a few brochures on attractions and accomodations but had no positive plans. We arrived in the city needing information of the surroundings. We saw the Chattanooga Choo Choo sign high above the building. Thinking it was a museum, we stopped in for information. Upon entering the lobby the uniqueness was unbelievable. What a beautiful place! We then realized it was a hotel. The front desk clerk was so friendly and helpful. She informed us it was the old train station turned into a hotel resort and talked with us about attractions around. We booked a room for three nights,and would have loved to stayed longer. Lodging, dining ,shopping and history,all at the same place. Can't wait to visit again!

  • Stayed July 2010, traveled as a couple
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Helpful?
Thank mammaw04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, July 29, 2010
What a great accident! Thanks for your comments about the staff and the hotel. Thanks for staying 3 nights. I hope to see you return again in the future.

All the Best,
JIm Bambrey
GM
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English first
Verona, PA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2010

My husband and I traveled with our two daughters; ages 8yrs. and 7 months. We loved staying at the Chattanooga Choo Choo. The pool is beautiful and was a great addition to our trip. The staff was friendly and most importantly our room was clean and the room service was prompt...anyone traveling with young children appreciates that!

  • Stayed May 2010, traveled with family
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Helpful?
Thank 7shark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, July 23, 2010
I am glad you had a wonderful stay with us. I agree that we do have many things to do right here, especially for children. Our staff loves to hear such positive comments. Come back and stay with us again soon.

All the Best,
Jim Bambrey
GM
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Baytown, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 21, 2010

Very dissatisfied in this hotel. We were excited to visit Chattanooga for a motorcycle venue and very excited to stay at the Choo Choo. The reviews we read on the internet suggested that the rooms were nice, the staff was friendly and the restaurants were incredible. We were utterly disappointed and let down once we entered building 3 looking for our room. The hotel has a terrible smell, the elevators are pretty shabby, the hallways had no air conditioning and the rooms are pretty dilapidated. This is an expensive hotel and we expected more amenities in the room, like a microwave or refrigerator. The first night the sheets had some minor stains and the wallpaper is peeling off in the bathroom and the shower curtain has a retched sour smell. We still have 2 more nights in this hotel and we can’t wait to leave. The rooms are run down and are in need of serious renovation. The breakfast buffet wasn’t very good and was pricey and the waiters were indifferent to our needs. Dinner in the garden restaurant started out with something in my tea, the 2nd glass also had something in it, so I resorted to water. The restaurant staff is not very friendly and whoever the gentleman is that works in the ice cream shop clearly doesn’t want to be there. The idea of having shops and restaurants right out your door is a magnificent, but some attention to detail and friendly staff would go a long way.

  • Stayed July 2010, traveled as a couple
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Helpful?
3 Thank texasscooter_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, July 23, 2010
In response to your comments, the rooms in Hotel Building 3 have been completely renovated within the last 2 years with new paint, carpet, case goods, granite counter tops, soft goods and tub surrounds. The corridors were completely renovated. The corridors are air conditioned, however, when the heat index is 100 degrees , it compromises the effectiveness of AC . If you had called us, we would have handled any housekeeping issue that you experienced.
From our F&B Director--- Your experience in our Ice Cream Shop and Gardens restaurant is simply unacceptable. I assure you that this lack of attention to customer needs is not what we stand for; I thank you for your feedback and I will make sure to share your disappointment with our staff…so we can learn from it.
In summary, I personally spoke and gave out about 40 business cards to guests leaving this morning in the lobby. Most of them were part of the Motorcycle Rally. The leadership of the Rally and the guests this morning were very happy. I regret that you were not one of them. Thanks for your impressions.
Regards,
Jim Bambrey
GM
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Rockford, Illinois
1 review
Reviewed July 20, 2010

Our family recently celebrated our annual family reunion at the Chattanooga Choo Choo Hotels in Chattanooga TN. We left very impressed and with no complaints. From check in to check out we was dazzled with hospitality, the food was great, the service was exellent, the amenities was everything we were looking for, the staff was frendly and helpful. The location was pefect for us with access to everything in downtown Chattanooga, by walking or using the free Trolly that starts at the Hotel. I recommend this hotel if you are ever visiting the area. Jeff D

  • Stayed July 2010, traveled with family
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Helpful?
Thank Jakevace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chesterfield
1 review
Reviewed July 19, 2010

We were in Chattanooga for my Aunt & Uncle's 40th wedding anniversary with our extended family (ages 1-70). The hotel complex was really great. Rooms were clean and updated. There are several restaurants on site to chose from and the food and service was excellent. The kids loved the large outdoor pool and touring the on-site trains. Lots to do in town. Hopped on the trolly across the street and toured downtown and aqarium. We highly recommend the Choo Choo!

  • Stayed May 2010, traveled with family
    • Value
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Helpful?
Thank gostillers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, Manager at Chattanooga Choo Choo, responded to this review, July 23, 2010
Thank you for your kind comments about your stay. We take pride in offering all of our guests a great value and exceptional hospitality at the Choo Choo. Your comments will be shared with our staff. I agree that there is a lot to do right here on our complex as well as downtown. The shuttle is a great service to our hotel guests, making it easy to get to the aquarium and other downtown venues. Again, thank you and we look forward to a future visit.
Regards,
Jill Ellis
Quailty Assurance
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2010

The renovated lobby is beautiful which makes you think the rest of the hotels is nice but not the case. The 3 Hotel buildings are old and falling apart. Paint peeling, ceiling stains, kind of smelly and old furniture with out of date TV's. It is out of the way in a not so nice looking area. The good point is that the food was outstanding in the gardens restaurant.

  • Stayed May 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ddmckinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, Manager at Chattanooga Choo Choo, responded to this review, July 23, 2010
Thank you for your kind comments about our lobby and the quality of food that you received in the Garden’s Restaurant. We are very proud of the history behind our hotel.
In response to your comments, the rooms in Hotel Building 3 have been completely renovated within the last 2 years with new paint, carpet, case goods, granite counter tops, soft goods and tub surrounds. We also replaced wall vinyl and carpet in all the hallways. I agree that the TV’s need to be replaced and we are in the process of upgrading our TV’s to 32” flat screens.
I am sorry that you felt the hotel is out of the way. The free electric shuttle departs from the hotel and makes trips early morning to late night every 15 minutes with stops all along downtown as far as the aquarium. That has been a big draw to our hotel.
We hope that you will come back and stay again when you are in Chattanooga.
Regards,
Jill Ellis
Quality Assurance
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Pittsburgh, Pennsylvania
1 review
Reviewed July 9, 2010

My wife and I stayed for 4 days over the Memorial Day weekend. The rooms were comfortable and well maintained. The restaurants were very good and all the staff were friendly and helpful. The Choo Choo is a unique facility with a nice mixture of history and plenty of fun things to entertain everyone. Would highly recommend it.

Stayed May 2010, traveled as a couple
Helpful?
Thank SteelersFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, July 14, 2010
Thanks for your recommendation! Glad you had a good time. I really appreciate your comments about your stay. Many guests agree that we are a fun and unique property, with many things to do right here on the complex. We are very proud of the history of our hotel. We look forward to a return visit.
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Additional Information about Chattanooga Choo Choo

Property: Chattanooga Choo Choo
Address: 1400 Market St, Chattanooga, TN 37402-4489
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 97 Hotels in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chattanooga Choo Choo 3*
Number of rooms: 363
Official Description (provided by the hotel):
One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more   less 
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Also Known As:
Chattanooga Choo Choo Hotel Chattanooga
Holiday Inn Chattanooga Choo
Chattanooga Holiday Inn

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