I had very high hopes for this hotel. I was in town for a convention, but wanted something fun and different. I stay in a lot of hotels, and many Holiday Inns. The front desk staff told me they would check on some packages I was expecting, I never heard from them again. The next morning I discovered they had been waiting the whole time. The bathroom in my room was not cleaned. A "welcome " card on the bed was filthy and stained, yet was placed on the clean linens. I spoke to the manager and was assured that it would be dealt with. On returning to my room that evening, the card was pulled out of the trash! and was back on the pillow. Again I went to the front desk to discuss the situation. As I was speakiing to the manager, three other people stopped to add their own complaints about the place- mostly dealing with an apathetic or hostile staff and unclean facilities. Other than the historic lobby, the place was grubby and run down. Also disturbing was an out of the way gift shop glorifying the confederate flag and selling bordeline racist material. Visit the lobby, but stay away from this hotel.
- Official Description (provided by the hotel):
- One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more less
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- Also Known As:
- Chattanooga Choo Choo Hotel Chattanooga
- Holiday Inn Chattanooga Choo
- Chattanooga Holiday Inn