I've taken some time to think before I posted this to try and be fair. Let me start by saying if you're a history buff, this place is great. The lobby, the train cars and even the museum. Also, I must say that the front desk staff was helpful and pleasant for the most part. My best advice? Stay in a train car. Apparently those are the rooms to have.
I was in building three on the first floor. As I walked to my room, I was concerned. In the hallway alone, peeling wallpaper, holes in the ceiling, broken fixtures and missing room numbers. Not to mention marks on the walls from housekeeping carts. Apparently though that had been addressed as they were squarely in the middle of the hallway on day two so you could barely get by.
The room itself at first appeared okay. However, the bathroom had an odor of pet urine throughout my stay, had an overall drab appearance and the sheets and blankets overly thin. To the hotels credit, I did not notify them of any of this at the time since I was only there for two nights, so they had no opportunity to make it right. On the other hand, they did send me a survey via email post-stay in which I addressed the above issues and was never contacted.
I did ask the front desk when I checked out if they could tell me for future reference which rooms had been refurbished or a schedule of future renovations. I received some convoluted answer that they were done with complete randomness and they could not tell me which had been and which had not. I knew this was not a correct answer but didn't feel like arguing.
Oh, one more thing. Pushy housekeeping. Checkout time is 11 AM. Our first knock came about 9:30 to make sure we were leaving that day. We told her that we were. 10:30 another knock asking if we were about out. We said shortly. As we had luggage in hand and literally walking to the door, you guessed it. Another knock. I looked at the clock. 11:01.
So overall, would I stay here again? Maybe, if it was half the price I paid. That way they might be able to meet my expectations.
- Official Description (provided by the hotel):
- One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more less
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- Also Known As:
- Chattanooga Choo Choo Hotel Chattanooga
- Holiday Inn Chattanooga Choo
- Chattanooga Holiday Inn