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“Christmas Package”

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Chattanooga Choo Choo
Ranked #41 of 96 Hotels in Chattanooga
Reviewed December 30, 2012

We recently stayed at the Choo Choo using living social deals which were a terrific value for what we received. Check in was quick and efficient. The Elf tuck in was very cute and we thoroughly enjoyed meeting the elves. We used one of our dining vouchers for breakfast which was served as a buffet in the Gardens Restaurant...good but not great. We did eat dinner using our other dining vouchers in the Gardens Restaurant and it was terrific. We highly recommend the ribeye steak which came with a baked potato and salad and the chocolate cake we shared for dessert as both were fantastic. Waitresses for both meals were great. We loved the Elf Workshop...easy to spend an afternoon making crafts (several different stations: ornaments, jewlery, paper bag decoration to carry what you made as well as coloring sheets) and watching Christmas movies with the kids and elves. We used included tickets to enjoy the model train museum...it shows all of Chattanooga and was really neat. Our voucher also included a free ornament and we were given a choice of several from the tree in the Depot Gift shop. We loved the free picture with Santa and the fact that we could exchange it for a credit towards one of the other packages was a very nice touch. We loved how the hotel was decorated for the holidays. We were in building 1 which has an indoor pool as well as a comfortable seating area in the lobby with a beautifully decorated Christmas tree. Our room was huge and clean with two comfortable beds. The bathroom was a little small but was well stocked with towels. We spent most of the day on Saturday exploring all of the different shops, strolling through the gardens, riding the onsite trolley and exploring the old train station which is now the lobby of the hotel where Santa held court in his sleigh for pictures as well a bar and the Gardens Restaurant. This is a pet friendly hotel with a reasonable $25 per stay pet charge...my four legged kids were treated like honored guests. We thoroughly enjoyed our stay and would definitely stay again if we are in the area.

  • Stayed: December 2012, traveled with family
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Thank bookmarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded January 2, 2013

Thanks for your great review about our Christmas Packages, they are very popular. We are pleased that you had a great visit to the Choo Choo and enjoyed our many amenities. It means a lot to our staff to see this kind of a review. Your intent to return is what we love to hear...

Regards,
Jim Bambrey
GM

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1,659 - 1,665 of 2,746 reviews

Reviewed December 29, 2012

Our family went for an overnight visit during the Thanksgiving weekend. It was definitely a cool place! The lobby, that was originally an actual station, is really cool with the high cathedral ceilings. There were small shops outside where the trains would pull in that were nice. We ate across the street at the bbq place and I would highly recommend it, too.

We stayed in the hotel section because we wanted a king sized bed but would have liked to have stayed in one of the trains! If you're looking for a 5 star hotel, this place isn't it. But, for our family it was great. I am a nostalgic buff so all the trains, the station are so unique and cool. Too cold for the grotto pool but it looked cool! I would love to return and take some side trips to the train rides that are in the area!

If you do stay in the "hotel" section, be aware that there are dogs in that section so plan accordingly. There was a barker near us but it was taken care of when we put in a call.

  • Stayed: November 2012, traveled with family
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Thank Ndoman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded January 2, 2013

Thanks for your kind comments. I am pleased it was great for your family. There is no special section for pets. We are a pet friendly hotel with with special guidelines and an additional fee. I will share your comments with our staff. Come back again soon for a train car visit!
All the Best,
Jim Bambrey
GM

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Reviewed December 27, 2012

My family and I visited last week. Their Christmas display was amazing! The staff was very helpful and nice. The room was very large and clean. We spent one evening in the station house with the singing servers and it was amazing! We had a great time and my family and I are planning to visit again very soon!

  • Stayed: December 2012, traveled with family
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Thank zoey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded December 29, 2012

AWESOME IS GREAT. Thank you for your 5 star review. I am pleased that you enjoyed the hotel amenities. Thank you for complimenting our exceptional staff. We look forward to your return in the near future.
All the Best,
Jim Bambrey
GM

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Reviewed December 27, 2012

We thoroughly enjoyed our recent visit. I retired from an aviation career, which took my wife and I all over the world and through thousands of hotel room nights. Therefore, we speak with some experience.

While certain areas of the hotel could use some upgrading, and our room could have used an extra blanket and pillows, we believe your hotel is a very nice stop. We have, and will continue to recommend our friends and family stay with you when the need arises.

The customer service was excellent. We only dealt with Austin at the front desk, but he was very efficient and had us checked in very quickly.

Whoever is the manager of the Station House restaurant can be proud of Cheryl, Caroline, and Kenny. We not only had great meals and entertainment, but they seemed to enjoy their jobs and never slowed down.

We will be returning to stay with you again.

Room Tip: Right next to the free shuttle to all of downtown, the riverwalk, and the aquarium. Don't miss...
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  • Stayed: December 2012, traveled as a couple
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded December 29, 2012

Thanks for your comments about the hotel and staff. The he Station House is very popular for all ages

Come back again soon.
All the Best,
Jim Bambrey
GM

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Reviewed December 23, 2012

An excellent place to take young children during the holidays. My children enjoyed seeing Santa, the elf workshop and the elf tuck in service. We stayed in building 3 and found the room to be clean and comfortable. The hotel is outdated and in need of renovation. The staff was great and for that reason alone I would return with my family.

  • Stayed: December 2012, traveled with family
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Thank NC94AU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded December 29, 2012

Thanks for your kind review about our Christmas Packages, they are very popular. We are pleased that you had a great visit to the Choo Choo. It means a lot to our staff to see this kind of a review.

Regards,
Jim Bambrey
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2012 via mobile

We booked the holiday North Pole limited 1 package and it was great. It came with tickets to ride the "polar express " at the local railroad, an ornament ( very nice) free 4x6 pic with Santa, elf workshop ( very cute place for kids to make crafts), and a elf tuck in service which was great! The building is historic and we loved it! Somewhat expensive but the memories to last a lifetime!

  • Stayed: December 2012
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Thank Nurseamanda2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded December 22, 2012

Thanks for your great review. We hear comments like your all the time about the Christmas Packages!! I am pleased that you had a great experience.
All the Best,
Jim Bambrey
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

My wife and were participating in a festival in Chattanooga (MainX24) and had the opportunity to stay at the Chattanooga Choo Choo. What a great place! The history and the train themes are just fantastic. In addition, we attended a concert at Track 29 on the property. What an incredible surprise! this is a first class performance facility. The staff treated us like we were something special and went out of their way to help us with getting around Chattanooga and the facilities. The room was very clean and comfortable and our room looked out on a pool (it was too cold to swim but i bet it is full of people in the summer!). Our pet dog Luckie even loved the place.

  • Stayed: December 2012, traveled as a couple
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Thank DavidH5456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this reviewResponded December 22, 2012

Thank you for your incredible review. It’s always good to hear about a great overnight stay. You are right, there’s plenty to do at the Choo Choo, including Track29... Thanks for your comments about the staff!
All the Best,
Jim Bambrey
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Choo Choo

Address: 1400 Market St, Chattanooga, TN 37402-4489
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 96 Hotels in Chattanooga
Price Range: $110 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chattanooga Choo Choo 3*
Number of rooms: 363
Official Description (provided by the hotel):
One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more   less 
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Also Known As:
Chattanooga Choo Choo Hotel Chattanooga
Holiday Inn Chattanooga Choo
Chattanooga Holiday Inn

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