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“Another great convention” 5 of 5 bubbles
Review of Chattanooga Choo Choo

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Chattanooga Choo Choo
Ranked #38 of 96 Hotels in Chattanooga
Lawrenceville, GA
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Another great convention”
5 of 5 bubbles Reviewed January 24, 2012

This is our 5th year hosting a convention at the Choo-Choo and again it was a near perfect event. Annie Stills in sales make this a painless and simple process and the rest of the staff, (too many to mention) from check-in to room set-up to special requests that were handled fast and with no fuss, are simply the best. Their late night security was even seen helping people unload their cars and carrying luggage to the rooms. I dare you to find that level of service anywhere else in town. We have booked again next year and have contract in hand for 2014 so if you're looking to host a convention you have found your home, just avoid January, it's mine.

Room Tip: The train cars are cool but the suites in building 3 can't be beat.
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  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elrickson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, February 1, 2012
Thank you for your fine comments about your convention being a near perfect experience. That is what we love to hear. It is always a pleasure to host your group. We thank you for your patronage and look forward to many years ahead. I agree that we do have an exceptional staff. Thanks again.
All the Best
Jim Bambrey
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,624 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (740)
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English first
Wetherby, United Kingdom
Level Contributor
674 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
3 of 5 bubbles Reviewed January 24, 2012

We stayed at this hotel for two nights as part of an organised party. Our early arrival in advance of the party meant that the rooms were not ready which was not a problem as our bags were held whilst we went and explored the local sights. The hotel (which is based in the old railway station) has two types of room - some in historical railway coaches and some in a traditional low rise building at the rear. We were allocated a room in the latter. The room was large and satisfactory. However, it was in need of some care and attention. Examples being loose fittings and scuffed furniture. Some of our fellow guests made similar observations. Additionally room service items were left in the corridor outside rooms after use for considerable periods. Surprisingly toilets in public areas were closed for cleaning mid morning, and housekeeping in the public areas was poor. The bar and restaurant staff in particular, unfortunately appeared generally disinterested in the customers. .
The hotel has an excellent model railway exhibit which is well worth seeing, a historical tram that provided short rides around the site and a couple of small shops, The staff operating all these facilities were very good. The swimming pool whilst a little small was excellent
This hotel has an easy opportunity to be "spectacularly different" with good attention and effective management.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Travelexperience12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, February 1, 2012
I am very sorry that you had some issues with your room. It is unacceptable that room service trays were not picked up in a timely manner. The public areas are checked and cleaned multiple times throughout the day. I feel sure that this was an isolated issue. Your comments have been forwarded to the respective Department Heads for investigation and corrective action. We typically get great comments about our staff, I regret that was not your impression. I am glad you enjoyed the model railroad exhibit and the trolley. I would welcome a conversation with you.
All the Best,
Jim Bambrey
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 21, 2012

Our Family really enjoyed our Train Car stay at the hotel. We purchased 2 packages; Christmas & Ruby Falls packages. We had such a great time everyone was really helpful and friendly. Hotel rooms and grounds were clean. Convenient hotel dining and the food was great!

Room Tip: Train Car Rooms are a little cold, bring extra blankets!
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  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NOLA-Family504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, February 1, 2012
I am so glad you had a great “train car stay”. Thank you for choosing to stay with us during the holiday season. Come back soon and repeat your wonderful experience.
All the Best,
Jim Bambrey
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalton, Georgia
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 19, 2012

My family chose the Chattanooga Choo Choo because we wanted to find a good value in a full-service hotel without the cookie cutter approach of the chains. Upon arrival, we were so impressed by the beautiful, spacious lobby. We greeted with warmth and efficiency at the front desk, and when we checked into our rooms we were pleased with the cleanliness and the size of the rooms. During our stay, we were never at a loss for fun activities, and our meal at the Station House on site was a real treat. Imagine my surprise to learn that we could have stayed in an actual rail car! I should have done more research. I was envious of those who booked into such special accommodations. Our stay was filled with friendly help from the staff, and we enjoyed the convenience of being downtown where so many attractions were nearby. We'll be back soon!

Room Tip: Consider the really cool rail car option!
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  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SouthernTravel30720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, February 1, 2012
GREAT STAY is what we love to hear. Thank you for taking the time to share your wonderful comments. We certainly exceeded your expectations from beginning to end, that is our goal. We appreciate your great comments about our staff. We look forward to your return.
All the Best,
Jim Bambrey
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
1 review
5 of 5 bubbles Reviewed January 19, 2012

We visited the Chattanooga Choo Choo during the Christmas season took my grandson to the Elf Story Time. The elves were delightful, friendly and entertaining - quite good at telling and acting out the stories. An extra nice touch was the milk and cookies that were provided for the children. The Santa in the lobby was one of the best I have ever seen, and the gardens, fountains, trains and shops were great! I would definitely recommend families with small children take time to visit during the Christmas season - the activities available for the children are fun and imaginative - guaranteed to creat a lifelong magical memory for children of all ages.
hotrodsmom

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, Manager at Chattanooga Choo Choo, responded to this review, February 1, 2012
Wow! We love to hear comments like yours. We definitely wanted to create magic for all kids during Christmas; with our holiday packages and we achieved that with your grandson. Thank you for your nice comments about Santa, the elves, the workshop and the story time .We look forward to you coming back and making some more magical memories.
Regards,
Jill Ellis
Quality Assurance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed January 15, 2012

The Chattanooga Cho Cho was the worst hotel I have ever stayed in. We stayed in room 232 on Jan. 14th and 15th. The room smelled like mole. The ceiling was leaking and there were water spots all around the leak. The carpets were filthy and the bathroom had not been cleaned. The beds were very uncomfortable and no extra covers were provided to keep you warm. I told the manager about this problem and he said that he would have someone look into the problem. We went to dinner that night and when we came in the room someone had painted the water spots, which did not help the mole problem, etc. Do not stay at this hotel.

Room Tip: Stay in another room at a different hotel.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Oliviapink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, January 20, 2012
It is concerning to hear of your comments. I am very sorry for the experience that you had. I assure you that this is not the normal condition of our hotel rooms. It is unacceptable that this room was in the system to sell. This was an error on our part and should have been in out of order status instead of in sellable status. Our goal is for every guest to leave with a great experience. We hope that you will come back again, giving us another try.
Regards,
Jill Ellis
Quality Assurance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 9, 2012

We stayed here the weekend before Christmas and my 4 year old loved it! We loved how easily he was entertained there. The only drawbacks are mediocre food, cold indoor pool, overpriced rooms, and a smelly hotel lobby- it smelled like raw sewage! Maybe they had a leak or something that weekend ....

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jaggir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, January 20, 2012
I am so glad that you enjoyed the railcar room. It is always great to hear that your child, as well as others, had a good time. There are underground tunnels under the Main Lobby( heating system 100 years ago). We have a ventilation system to circulate the air. Occasionally, it’s gets compromised and we have to rectify the situation. I apologize for the inconvenience. I will check in to your comment about the indoor pool being cold. I didn’t’ hear of any other issues during your time of stay but thanks for letting us know. Please bring your 4 year old back again soon.
All the Best,
Jim Bambrey
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Choo Choo

Property: Chattanooga Choo Choo
Address: 1400 Market St, Chattanooga, TN 37402-4489
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 96 Hotels in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chattanooga Choo Choo 3*
Number of rooms: 363
Official Description (provided by the hotel):
One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more   less 
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Also Known As:
Chattanooga Choo Choo Hotel Chattanooga
Holiday Inn Chattanooga Choo
Chattanooga Holiday Inn

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