traveling back from Orlando and stayed for 1 night to break the trip up; found rooms available on travelocity but wouldn't accept Friends and Family code so showed up without a reservation (mistake!); the hotels computers were down and there was a line of 5; they didn't have any clue on who had reservations, who didn't; how many rooms were available; working in the system business would have expected them to have a back up plan - they did NOT!! since we were winging it with no reservation initially thought we would have no luck for getting a room; we did get a room but they charged $20 more than what travelocity had, they would NOT accept the friends and family discount (or any coupon) because they had such high demand; good for making $$$$ but not good for customer service (hope they never travel and expect others to give them the friends and family discount); room was OK - clean but bed was spring mattress not real comfortable, considering we were zonked from driving that didn't make much of a difference; lots of parking lot noise with guests drinking in the parking lot (not much management can do but still doesn't make a pleasant experience for family) the honey bun breakfast was a joke - not sure how that can be even considered any type of breakfast; wouldn't stay again
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- Also Known As:
- Chattanooga Knights Inn