I had higher expectations for this property since my husband stays here on business occasionally and other members of my family had recommended it to me after a recent stay.
#1- At check in I asked if there was a side entrance to the building so I didn't have to walk around to the front since I had to park in the back of the side lot. I was trying to avoid having to haul all of our luggage quite so far. The person checking me in said," Hmmmm. I'm not sure. You can look." Really??? What kind of answer is that? Perhaps your employees could be told what a better answer might be.
#2- My reservations included the free breakfast buffet. I was not aware that I should have received "tickets" to give to my server at breakfast. A HUGE thank you to Stephen for handling that for me!! He was very helpful. Went downstairs to the desk and handled it for me. He was tipped well for the effort. Sweet guy! He seemed embarrassed for a $20 tip. He earned it! Too bad the front desk is not as helpful.
#3- Friday night parking is awful. It is downtown. I expect it to be a challenge to find front parking. However...when asking my friend went to ask about parking at around 2AM she was told she could rive around. Note that there is a parking garage behind this property. I am still not clear on whether or not it's an option on the weekends or weeknights. The wording is a bit vague on the sign. Saturday night, I pulled around and saw 2 employees outside getting ready to leave and asked abut the parking garage. One of the guys said he was leaving and to pul around to the regular self-parking lot and take his space. PERFECT! Thank you!! Very helpful. Again the front desk...not so helpful.
#4- The maid service. I know there was a labor dispute going on when we were there. Pickers in the front and all of that. Not sure if that had to do with there inly being 1 maid to clean on the 3rd floor or not. She had not reached our room by 5PM so just told her to forget it and give us some coffee for the room. We did have our "do not disturb" sign out the day before because we didn't need anything. So when we were leaving and she was just getting started knocking on doors at 12:15 kind of hoped it would be done before 5. Maybe if she had help. Not sure. So no maid service for the 3 day trip.
Our room was also VERY dusty. Mystery stains on the sides of the dust ruffle. The mirror over the desk was splattered with something. Candy and wrappers behind the night stand. Not too impressed with cleanliness of the room. It did have a refrigerator and a microwave. If they would dust beside them they might look better. An earring back and greasy Hotel info cards. Gross.
#5- A pleasant surprise on my check out bill!! I wasn't charged to park!! It was supposed to be $8 per day to self park. So that saved me $24. After all of the unhelpful front desk suggestions on the parking situation it was a nice surprise.
There you have it. Will I stay here again? Probably not. If it's the only place I could stay free with loyalty points, then my answer would be yes. Free is good. Not willing to pay for it when I passed about 4 other comparable hotels on the way to this one.
- Official Description (provided by the hotel):
- The Doubletree Hotel Chattanooga, located just off of I-27, offers full-service, upscale accommodations in the heart of downtown Chattanooga within blocks of the Tennessee River and Riverfront attractions, the Tennessee Aquarium, IMAX-3D Theater, UT Chattanooga, museums, restaurants, shops, and the Convention & Trade Center. Our modern hotel is only 20 minutes west of Chattanooga Municipal Airport (CHA) and is convenient to the nearby downtown shuttle. ... more less
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- Also Known As:
- Doubletree Chattanooga
- Clarion Chattanooga
- Chattanooga Clarion