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“Great hotel not great internet”

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DoubleTree by Hilton Hotel Chattanooga Downtown
Ranked #7 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Spring Hill, United States
1 review
“Great hotel not great internet”
5 of 5 bubbles Reviewed September 2, 2014

Was quite pleased with the hotel and room. Service was excellent and room was clean and well maintained. However, the internet was just atrociously slow. It was almost impossible to finish the work I needed to do while on site at the hotel.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Josh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for such a kind review of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that you enjoyed your stay with us. We do apologize that you had troubles while accessing our Internet--this is not typical for our hotel. We do hope you will stay with us again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,124 reviews from our community

Traveler rating
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    103
    41
    31
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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  • Spanish first
  • Any
English first
Bremen, Georgia
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 1, 2014 via mobile

When we come to Chattanooga this is where we stay! The Doubletree is centrally located in Downtown within walking distance to restaurants, Tennessee Aquarium, IMAX, etc. We were able to check in early as this was a little one night getaway for my wife and I and upon entering the room it was very clean and comfortable. We ate breakfast in the hotel restaurant Eleven and it's one of the best breakfasts around! All in all the room, staff and hotel are phenomenal and we recommend staying here anytime you're in town!

Stayed September 2014, traveled as a couple
Helpful?
Thank PastorJosh62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for your kind review of the DoubleTree by Hilton, Chattanooga-Downtown. We are glad that you enjoyed our friendly associates, great amenities, and convenient location. We look forward to having you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fl
Level Contributor
510 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed August 31, 2014

Jake Hale and Sarah at the front desk where unbeatable friendly helpful and happy. The hotel has a serious flaw as it has no service lift so housekeeping and all staff constantly go up and down with their huge bins , sometimes you have to wait forever . Breakfast has a Jura cappuccino machine !!!!!!! the rest was your typical factory sugar food as you are used to from most cheaper Hilton brands..If the rooms had been cleaner if would have been a great stay .

  • Stayed August 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank uli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for taking the time to review the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear that Jake and Sarah were so helpful and kind to your during your stay.

We are so sorry our elevators caused you inconvenience, as we do only have the two that are currently in use. We do our best to have our housekeeping staff break up room cleaning throughout the morning to prevent a delay in the elevators, but it is not always possible. We also do our best to keep our housekeepers off of elevators while guests are using them, but on busy mornings we are not always able to do so without slowing down our cleaning. Once again, we apologize if this made you uncomfortable.

We do hope you will stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashville, NC, United States
1 review
5 of 5 bubbles Reviewed August 31, 2014

I checked in after a very long day of setting up for a beer festival. The front desk staff was very warm and friendly and made me feel right at home. The room was fantastic and the bed was the most comfortable bed, I think I have ever slept in. Upon check out I was greated with a smile and the same friendliness at 6:30 am as I had received at 11:30pm. Great experience! I will be back!

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brewing N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for your kind review of the DoubleTree by Hilton, Chattanooga-Downtown. We are glad that you enjoyed our friendly associates, great amenities, and clean rooms. We look forward to having you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 30, 2014 via mobile

This hotel is in a great location! The rooms are a bit small but it is worth it for being centrally located downtown and being able to walk around without moving the car. The staff was friendly and helpful. The outdoor pool was a nice amenity with cozy furniture and a fire pit. I will say here again when going to downtown Chattanooga.

Stayed August 2014
Helpful?
Thank DotNashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for your kind review of the DoubleTree by Hilton, Chattanooga-Downtown. We are glad that you enjoyed our friendly associates, great amenities, and great location. We look forward to having you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phillipsburg, New Jersey, United States
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 29, 2014

We would recommend staying at the DoubleTree in Chattanooga Tn. The employees were kind, polite, and very helpful with questions. The room was very clean, no hidden dust, there was a coffee maker, and a safe, and small refrigerator. We were very comfortable.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for your kind review of the DoubleTree by Hilton, Chattanooga-Downtown. We are glad that you enjoyed our friendly associates, great amenities, and clean rooms. We look forward to having you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Hickory, Tennessee, United States
1 review
4 of 5 bubbles Reviewed August 28, 2014

I stayed at hotel for 3 nights and each night when I came to my room I could barely tell housekeeping had even been in the room. The rest of the hotel was very nice and clean and the staff was very friendly.

  • Stayed August 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi P, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review, September 15, 2014
Thank you for your review of the DoubleTree by Hilton, Chattanooga-Downtown. We are happy to hear you enjoyed the hotel and your stay; however, are very sorry that your room was not refreshed as it should have been on a daily basis. We have made sure this review is looked into by our Executive Housekeeper in order to prevent any future occurrences. We do hope you will stay with us again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Chattanooga Downtown

Property: DoubleTree by Hilton Hotel Chattanooga Downtown
Address: 407 Chestnut Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chattanooga
#8 Business Hotel in Chattanooga
#11 Romantic Hotel in Chattanooga
#13 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Chattanooga Downtown 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
The Doubletree Hotel Chattanooga, located just off of I-27, offers full-service, upscale accommodations in the heart of downtown Chattanooga within blocks of the Tennessee River and Riverfront attractions, the Tennessee Aquarium, IMAX-3D Theater, UT Chattanooga, museums, restaurants, shops, and the Convention & Trade Center. Our modern hotel is only 20 minutes west of Chattanooga Municipal Airport (CHA) and is convenient to the nearby downtown shuttle. ... more   less 
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Also Known As:
Doubletree Chattanooga
Clarion Chattanooga
Chattanooga Clarion

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