We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible Breakfast” 2 of 5 bubbles
Review of Mayor's Mansion Inn

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Chattanooga
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Mayor's Mansion Inn
Ranked #1 of 9 Chattanooga B&B and Inns
Certificate of Excellence
Bullard, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Terrible Breakfast”
2 of 5 bubbles Reviewed April 24, 2013

First the good - a gorgeous old building beautifully restored with magnificent furnishings. Now the bad - the place is entirely staffed by college students who are exceedingly nice and want to help, but are pretty much clueless.

Tried to check in at 2:30pm. Was told by a young maid that the inn keepers don't arrive until 4:00pm. Came back at 5:00pm and had to cool our heels in the library while the inn keepers (2 college kids) gave tours to 3 couples who had arrived ahead of us. Having heard the tour twice, we opted to go to our room when we finally got to check in.

The breakfast was cheddar cheese waffles and fried chicken which was just a vile as it sounds. We got a tiny fruit parfait at the beginning (excellent) and a lemon mouse (very good) after, but the main course was inedible. I told the waiter that I wanted orange juice instead of coffee. He brought a 3 ounce glass. I asked for one refill, then gave up. Worst breakfast I have ever had in a B&B. No cereal, breads or muffins offered - just greasy fried chicken for breakfast.

To top off the experience, after we had booked the room and agreed that there were no refunds, a 5% service fee was added. I assume this is the B&B equivalent of the resort fee rip-off that some hotels use. I just saw it as a bait and switch.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank Art R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MC Ladd H, Owner at Mayor's Mansion Inn, responded to this review, April 28, 2013
As the owners of this property, we rarely take offense to a review, as we feel it communicates someone’s opinion which reflects their specific tastes or the comments can help us improve our business. However, we question this reviewer’s intentions. Having started off their experience with not being allowed to check in early, likely set their tone. Check-out is at 11:00am, check-in is at 4:00pm. We have only 5 hours to get the Inn completely “guest ready” and most days it takes that long. Any organization you do business with has policies stated. If you read the policies and still do business, you shouldn’t complain about the policy.

Being accused of a “bait and switch” practice questions our integrity, as well as being unfair and unwarranted. The check-in time for our Inn and the 5% service charge are both stated on our website under “Accommodations” BEFORE you get to the room descriptions. It is not in fine print lost at the bottom of a page. The reservation for this guest was made on-line so he HAD to confirm he had read our policies as shown on the reservation system again, which, specifically included these two items BEFORE the system would complete the process. Finally, the confirmation which he received had our check-in time listed 3 times and it had the 5% service charge noted twice. A guest may choose not to read the website OR the reservation system OR the confirmation email they received with all this information on it, but don’t label it as “bait and switch” just because you choose not to read the policies.

Regarding food, these folks were offered a tour they said they had heard twice while they waited to be checked in, obviously they don’t listen any better than they read or they would have heard that they could have the breakfast shown or we could fix them something else—all they had to do was tell us. We HAVE cereals, breads, muffins, etc. and can prepare eggs and omelets and other traditional breakfast fare. We are glad to fix our guest a breakfast they will enjoy. At present, chicken and waffles (the ones that everyone else coming through has enjoyed) is showing up on restaurant menus and on magazine covers and we like to have fun with current trends in southern cuisine here at the Inn. We have gotten great reviews from guests who have tried this item.

Finally, our “college kids” are all experienced Innkeepers, two are grad students, one is about graduate, three of our full-timers “came with the building” 5 years ago. They know our business and they treat our guests as well as we, the owners, would. We value our guests and do all we can do to make their stay exceed expectations. This guest’s venomous response was not intended as constructive criticism, but, to attempt to do harm to our excellent reputation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

232 reviews from our community

Traveler rating
    173
    44
    7
    6
    2
See reviews for
25
154
6
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Atlanta
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 18, 2013

We had a girls get-away weekend and, after checking hotels and other B&B's in Chattanooga, we made reservations at Mayor's Mansion. It was wonderful and the staff could not have been any nicer or more attentive. The inn is absolutely beautiful with a nice front porch for happy hour. The owner actually came out and introduced himself to us and talked for a while - very nice! Since there were 3 of us, they advised they could bring in a roll away bed to our room. When we walked in our room, the roll away bed was there and already set up. The staff was the greatest and the food was excellent. Would definitely recommend staying at Mayor's Mansion. You'll be glad you did!!!!

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hixson, Tennessee
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

My wife and I had our wedding reception at Mayor's Mansion on April 6, 2013, and we spent the night there. Everything went perfectly! It could not have gone better. The staff was exceptional, the planning had nailed everything, the music system quality was just right, the food was fantastic and beautifully displayed, even the wine was great. Spending the night there was very relaxing after a long, hectic day, and it was wonderful to wake up in that environment and have a quality lite breakfast with your loved one in that setting. I would recommend this B&B 100 times out of 100 -- they're that good.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott_H423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee, United States
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

We had our wedding reception at the Mayor's Mansion Inn and had the most marvelous celebration. I cannot say enough good things about the entire experience. The staff was so helpful, guiding us every step of the way. The food was out of this world, the wine was top-notch and the staff who assisted our wedding party was friendly and gracious. It was the little things; however, that made us feel so special. The flowers on the table were in a vase with ribbon that matched my wedding dress and the food was prepared for allergy-sensitive people. My husband and I stayed there the night of our wedding and our luxurious, spacious room exceeded our expectations. The 3 course breakfast in the morning was very delicious as well. The staff here goes out of their way to assure your satisfaction and this made all the difference in the world to us. The owner and manager were in constant communication with us throughout the planning process and the young servers and hosts were very polite and caring. I recommend the Mayor's Mansion to anyone who is looking for a unique event location for a party or gathering. I also give two thumbs up for the accommodations. Thank you for making our special day so terrific!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank GretchenVO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We booked the Rising Fawn suite on the second floor which is one of their 2 honeymoon suites. We had picked this one over the Laurel Falls room because we didn't like the online pics of the Laurel Falls room (specifically the abundance of the upholstery). However we did see LF room in person while someone was cleaning it and they offered for us to peek in which we did and discovered the online pics don't really do it justice. LF room was gorgeous and it's bathroom was HUGE - almost as big as the main room. We also thought our room, Rising Fawn was beautiful. We had a package with champagne, chocolate covered strawberries, cheese/crackers and rose petals scattered on the bed and floor. We were told it's the only room with a shower and tub. They have a nice table by the window for eating and if you choose can even eat in your room for breakfast for an extra $10. They have a small selection of DVDs available to borrow but the TV in our room was pretty tiny so wasn't ideal for watching movies. Rooms' temps can't be regulated in the rooms but we both thought it was pretty comfortable both nights.

The one difference we noticed with this b&b and others is that the owner doesn't have a strong presence. She was there on grounds but we only saw her in the mornings when we came down to breakfast and she spoke to us and made sure we were seated quickly for breakfast but we weren't
Introduced to her nor did she ask about us, where we were from, etc. The most consistent presence there was Andrew who was pleasant. The others were college students, Ashley and Katie who were both super friendly.

Breakfasts are served in the main dining room which is gorgeous. We had our own individual tables which I prefer over group seating. Our first breakfast was mini quiche, stuffed French toast with bacon, and fruit for dessert. The second morning we had grape/pecan salad, breakfast pizza (a small pastry with 1 yummy medium cooked egg on top) and hazelnut mousse for dessert. The biggest downside when comparing this one to other b&bs we've visited is that the breakfasts are a bit scant. Normally on a trip like this we will eat a large breakfast, snack for lunch if needed, and then just eat dinner. We definitely couldn't do that this trip since we were hungry for lunch on both days. We even had to eat an early lunch on the day we ate the breakfast pizza (and we're average weight people who don't normally over eat).

Overall, the house is beautiful and wish we knew more of its history. We did get a brief tour the first night and a few comments were made about what the owner did in the main rooms but we didn't hear a lot of details or even obvious ones like the mansion used to be owned by the mayor of Chattanooga. It's right across the street from UT Chat and had worried about noise since our room was right on the street but we weren't bothered by noise a bit.

Parking is plentiful and free.

Room Tip: If a huge bathroom is a big deal to you, pick Laurel Falls. Rising fawn is the only room with a tu...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank mthammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed March 25, 2013

This B&B was in a great location with excellent accommodations and a super friendly staff. Ordinarily it would have gathered a 5 star rating from us except for the breakfast. We have stayed at B&B's in the US and Europe and each of these prepared a breakfast to order with home made breads, main entrees, etc. It is a important start to the day. At Mayor's mansion, they were lacking in this area in three ways:

1. My wife is a diabetic and I had mentioned this when I booked the room but they did not plan for this and had only food with sugar. When I told them, they did remember this but had no real response other than whatever they happened to have in the kitchen. This is a very severe problem for us and one that should never have happened as they had plenty of advance notice.
2. The breakfast portions were very small, When I remarked on this, my daughter and wife agreed so it is not just a man's opinion.
3. I could not make up for the small size of the portions as there was no bread served and the selection of cereals was anemic. When I asked for bread they served average grocery store bread that I would never buy for my family.

This is a different experience from what we are used to in other B&Bs where they take special pride in the breakfast served.

Bottom line is that if you don't care about the size or quality of the breakfast, this is a very good B&B and the staff are very friendly. I hope that they improve the breakfast served so that they can rate 5 stars but as of now, they are at the bottom of the list for my family.

Room Tip: Only select Mayor's Mansion if the breakfast is not of concern to you.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank hals88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 24, 2013

We had a great time during our recent stay at the Mayor's Mansion Inn and will definitely be back. The staff was there to cater to your every whim, provide recommendations, coupons, directions, etc. We were truly pampered and fully relaxed when we left.

Room Tip: There is no elevator, so if you have trouble walking up stairs, get a 1st floor room.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chattanooga hotels
1.0 mi away
The Read House Historic Inn And Suites
1.0 mi away
The Chattanoogan
The Chattanoogan
#7 of 96 in Chattanooga
4.0 of 5 bubbles 1,194 reviews
1.1 mi away
Hampton Inn & Suites Chattanooga / Downtown
Show Prices
Show Prices
Show Prices
0.9 mi away
Chattanooga Choo Choo
Chattanooga Choo Choo
#38 of 96 in Chattanooga
3.5 of 5 bubbles 2,626 reviews
1.1 mi away
DoubleTree by Hilton Hotel Chattanooga Downtown
1.5 mi away
SpringHill Suites Chattanooga Downtown/Cameron Harbor
Show Prices
Show Prices
Show Prices

Been to Mayor's Mansion Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayor's Mansion Inn

Property: Mayor's Mansion Inn
Address: 801 Vine Street, Chattanooga, TN 37403
Location: United States > Tennessee > Chattanooga
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #1 of 9 B&Bs / Inns in Chattanooga
Price Range (Based on Average Rates): $$
Number of rooms: 11
Also Known As:
Mayor`s Mansion Hotel Chattanooga
Mayors Mansion Inn Chattanooga

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing