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“Very nice room”

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Best Western Heritage Inn
Ranked #24 of 97 Hotels in Chattanooga
Kansas
Level 6 Contributor
172 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Very nice room”
Reviewed October 18, 2013

After reading the previous reviews I was skeptical but I thought I'd try this Best Western. It was close to where we wanted to visit. We had a beautiful room that looked like it had just been updated. I was impressed with the desk clerk who was waiting on 3 customers at once. We had stayed in a different motels for the prior two nights and this was the nicest by far. The bed was like a cloud and the room was on the back side and very quiet. They don't have a free breakfast because there's a cafe attached to the motel. It was an average little diner with some beautiful pastries.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KansasMover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 20, 2013
We at the Best Western Heritage inn want to Thank You for your cannes work, and Thanks for staying with us and Please come back soon. Also tell your friends about us.... If their is anything we can help you with, please let us.... I hope to see you soon.

Paul Watson,
BW Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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665 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Pineville, Kentucky, United States
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 12, 2013

Room was nice and clean and the beds were nice and comfortable. We stayed in a room facing the road which was noisy. I will be sure to get a room in the back the next time. The 24 hour cafe seems to be a nice place to pop in and grab a bite at anytime, it is connected to the motel.

Room Tip: Get a room in back.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

43090 Property
Jimmy Allred
BEST WESTERN Heritage Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hinesville, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2013

When I first arrived, I always enter a room and check for bed bugs. I placed my bag on the table, looked and saw a bed bug on the bed, and one on the pillow. Immediately went to the front desk, showed them the dead bug and I was switched to a large suite. That night it was very hard to sleep due to the paranoia of the bugs and the bright lights outside the suite's large window.

The next morning, I had to attend a conference, most of the day. I received several phone calls from the front desk the that day. They were calling to tell us they had to move us out of the suite to another room, because that room was booked for a week. Well, my husband had to move all our stuff into another room. Later that night I realized that my husband and left my pillow on the bed of the previous room. I went to the front desk, got a key to the old room to retrieve my pillow.

We ended up staying in a room with double bed, for a cheaper rate. The accommodations were acceptable, however, I was exhausted from the paranoia of bed bugs, and lack of sleep from room hopping. We were given a great rate and the staff was very courteous to us.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spinebender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

43090 Property
Jimmy Allred
BEST WESTERN Heritage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adger, United States
1 review
Reviewed October 5, 2013

Would not stay here again. I love best western and this one was one of the worst. The room had no soap, not enough towels and one of the beds appeared to have had someone laying on it prior to our arrival. Asked the desk clerk about it and he/she said she would speak to housekeeping and gave us soap. But never did they come and refresh the bed.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

43090 Property
Jimmy Allred
BEST WESTERN Heritage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed October 4, 2013

This is a great hotel! Most pet friendly hotels cram you in a dirty smoking room for a large nightly fee, but not the case with this hotel, only 10$ per night and allowed my 50lb dog - this is an exclusively non-smoking hotel, with great decor and up to date amenities very competitively priced with less up to date hotels. The pool was very clean and the hotel staff were extremely friendly and professional. Very helpful when we needed to make some last minute adjustments to our stay. I do not frequent this area, but all future stays in the Chattanooga area will be at this hotel, it is outside the city, but right on the highway for quick access to down town.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Megan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

43090 Property
Jimmy Allred
BEST WESTERN Heritage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 27, 2013

clean rooms, friendly helpful staff, we stay in the area often for my work, I have tried many hotels in the area, this has been the cleanest, and the staff is awesome. Wouldn't stay anywhere else. Even the hotel rate was good.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dri7x77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

43090 Property
Jimmy Allred
BEST WESTERN Heritage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weaver
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

Nice stay. Was just there overnight, but good location and accommodations. Also I was traveling with my dogs, very friendly to the 4 legged guests. The restaurant was really good. Wish I had time to go for dessert...looked amazing!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barb517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHeritageInnChatt, Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

43090 Property
Jimmy Allred
BEST WESTERN Heritage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Heritage Inn

Property: Best Western Heritage Inn
Address: 7641 Lee Hwy, Chattanooga, TN 37421-1027
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Chattanooga
#21 Business Hotel in Chattanooga
#26 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Heritage Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the Best Western Heritage Inn Chattanooga! Stay at this charming Chattanooga, Tennessee hotel is close to a variety of local attractions including the Bessie Smith Hall, Engel Stadium, Southern Bell Riverboat and Warehouse Row.The Best Western Heritage Inn, is focused on making your stay the best by offering a wide variety of services and amenities. Amenities at our Hotel in Chattanooga TN include an outdoor pool, some business services and meeting space to accommodate up to 150 people. The City Café, located on the hotel premises, offers a variety of dining options and is open 24 hours a day. ... more   less 
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Also Known As:
Best Western Heritage Hotel Chattanooga
Best Western Chattanooga
Chattanooga Best Western

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