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“Clean room, poor service”

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Staybridge Suites near Hamilton Place
Ranked #26 of 96 Hotels in Chattanooga
Certificate of Excellence
Reviewed October 21, 2012

We recently traveled to Chattanooga for a long weekend with three children, 7, 9, and 10. The room, hotel, and the pool was clean and nice. The breakfast was also quite good. I do have some complaints though. 1. The evening snacks are only done Tues-Thurs (so none while most families would be staying there. 2. The master bedroom is quite small (in comparison to other suite chains) 3. There is no room cleaning on the weekends. If you want your room 'tidied' up on Saturday or Sunday you have to arrange it at the front desk by 5pm on Friday. We didn't arrive until later on Friday, therefore no one came in and refreshed the room on Saturday. That means no new soap, coffee, etc... 4. We checked out on Sunday (checkout is at noon) and at approximately 10 am the housekeeper walked into our room (no knock) to clean it for the next guests. 5. The breakfast is tasty, but the service is not good at all. We arrived to Bfast at 10:10 on Sunday (they serve until 10:30). They were already starting to put food away at this time. We had to request items be brought back out. At EXACTLY 10:30 the lights were turned off and the area was roped off. There were 6 FAMILIES still trying to eat. Not 6 people, but families totaling probably 25 to 30 people. I was shocked by this lack of service. They could have left the food still out there and started cleaning up and not restocked, but to shut it down and rope off the area was inexcusable.

  • Stayed: October 2012, traveled with family
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Thank atcmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 - 203 of 288 reviews

Reviewed August 7, 2012

Really nice, clean hotel, that is also pet friendly. We traveled with 3 teenagers and a lab and found the bedroom suites with a kitchen to be a good-sized space for us. We were nicely upgraded, without asking, to the 2 bedroom suite on our return trip. You can walk to nearby restaurants for dinner (nice after spending a day in the car). We liked Charley's, but there is also a Cracker Barrel nearby. A bit pricey, but it was nice for us.

  • Stayed: August 2012, traveled with family
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1  Thank madisonmonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

We stayed at the Staybridge - Hamilton Place for one night while visiting Chattanooga. We wanted to be in "downtown', but the prices were just too high. This hotel was only a 15 minute drive from the Aquarium and other attractions and the price was right. The hotel is a typical Staybridge, we selected the one-bedroom suite. The living area had a pull-out sofa for our boys to sleep on. The room was clean, the kitchenette was well stocked and everything worked. I didn't have any problems with loud neighbors. The morning breakfast was good (and free).. Staff seemed to be pleasant. I have no complaints about this Staybridge.

  • Stayed: July 2012, traveled with family
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Thank rundugrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012 via mobile

Great room! These suites are very nice and well equipped. The complimentary managers reception had very good food and decent beer. The staff were all exceptional. My kids loved the 3 ft pool.

One of the treadmills is out of service. I let the front desk know. There was a sign on the fitness room that mentioned new equipment coming. Breakfast was ok. Nice variety.

These suites are a little pricy but if your just passing through as we were, you can't beat the accommodations and the convenience to I75.

  • Stayed: July 2012
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Thank BusDriverJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

Everything at this hotel was clean except my bathroom. There were dirty towels from the previous occupants and hair in the sink and the bathtub. It had clearly not been cleaned. The rest of the room was. The rooms were large and nice and the rest of the hotel was nice. The breakfast had a great variety. The staff courtesy was average (note rude but not overly helpful). There was no ice machines on any of the floors, but they did allow us to get some from the kitchen adjoining the lobby.

  • Stayed: July 2012, traveled with family
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Thank Brittany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

My wife and two kids (10 & 6) stayed one night recently in this hotel. While the studio suite was a bit cramped for a family of 4 we were not in the room all that much other than to sleep. It's a good value for the money and I would stay again but would want the one bedroom if available. The room did come with a pull out sofa bed for the kids to sleep on. The room was clean and quiet so I don't have any negatives. The staff was very friendly upon arrival and departure. The pool is not nearly as big as it looks in the pictures. Good continental breakfast in the morning with all of the usual fare. We were pleased with our stay.

  • Stayed: July 2012, traveled with family
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Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2012

My family went to Florida and on the way back to Ohio, we decided to lay over at the Staybridge Suites near Hamilton Place. We were welcomed by "Dave" at the front counter and he quickly got us checked in.

The room was spacious, clean and very comfortable. We had free WiFi access and excellent cable TV service.

The next morning we had an easy checkout and a great contintental breakfast.

We would definately recommend others to stay here and have the Staybridge Suites on our short list for our next lay over, to and from Florida.

  • Stayed: July 2012, traveled with family
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Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

We thank you for you kind comments! and we try to give it our best when it comes to our customers, we hope to see you again and we continue to satisfy your needs when staying at another IHG hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites near Hamilton Place

Address: 7015 Shallowford Rd, Chattanooga, TN 37421-6726
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chattanooga
#9 Romantic Hotel in Chattanooga
#20 Business Hotel in Chattanooga
Price Range: $128 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites near Hamilton Place 3*
Number of rooms: 88
Official Description (provided by the hotel):
We are an upscale extended property with many amenities to suit the needs of not only long term business travelers, but family vacations as well. All of our rooms are spacious suites, with full kitchens and pull our sofa sleepers. We offer a variety of room types ranging from our popular two bedroom suite, which includes two bedrooms, one double bedroom and one king bedroom, to our studio suite, which includes on queen bed. We offer a full, hot, complimentary breakfast every morning. Our breakfast includes fresh cut fruits, build you own omelet station or omelet pizza, pastries, waffle maker, oat meal, yogurt, bacon, sausage, ham, biscuits and gravy, eggs, and much more. we also offer a social hour every Monday, Tuesday, and Wednesday evening. The menu varies based on the day. The social hour includes a complimentary buffet style dinner, as well as complimentary beer and coke fountain products. Our amenities include complimentary guest laundry, and indoor salt water pool with a whirlpool spa, and a 24 fitness and business center. We offer free self parking in our parking lot. We are conveniently located next to several restaurants, and endless shopping locations. We are less than a mile from one of Tennessee's largest shopping mall, Hamilton Place Mall. Our friendly staff would be more than happy to request exquisite eateries, and the most luxurious shopping spots! ... more   less 
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Also Known As:
Staybridge Suites Near Hamilton Place Hotel Chattanooga
Staybridge Suites Chattanooga
Chattanooga Staybridge Suites

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