We stayed @ this ES four nights. Loved the location lots of dinning & shopping in the area.Enjoyed the managers reception every night except the second night. it was the bartender's first night, she must have fallen a sleep during her orientation that day.She was not a good drink maker.She told us she didn't have any salt for the class rim.What????? so,after two failed attempts @ drinks. We resorted to the saftest option WINE. Breakfast was somewhat disappointing, the omlets were good however, there wasn't much of a selection of b'fast items.
We are loyal to ES, so we were disaapointed with the limited choices. the juice tasted watered down.
The reason we can't rate this ES as excellent is the unfriendly front desk staff. We were
only treated warmly @ check-in & check-out. After that we didn't feel as if they cared if we were there of not. Saw the same staff each day of our stay. The employees would avoid making eye contact.Never did anyone say good morning or good evening upon our leaving in the mornings or on our return in the evening. Also, on check-in we notice that a remote was missing, when we called down to ask if there was only one remote for both TV's we were told there are two. We were asked if we checked? And they would send someone help us look for it.There wasn't a remote. Eventually someone came up with another remote. Would we stay @ this location again? Maybe...If we do hopefully the staff will have improved their people skills in making their stake holders feel welcome!
- Official Description (provided by the hotel):
- Enjoy a unique blend of luxury accommodation and southern hospitality at the all-suite, full service Embassy Suites Chattanooga / Hamilton Place hotel. Set in the Waterside Lifestyle Center, directly across from Hamilton Place Mall, the hotel is only minutes away from Enterprise South Industrial Park and only 4 miles from Chattanooga Metropolitan Airport. Enjoy easy access to many local attractions including Lookout Mountain and downtown Chattanooga.Relax in the atrium, surrounded by spacious suites, each with modern amenities including WiFi, a spacious work surface, microwave, refrigerator and two HDTVs. Enjoy a complimentary cooked-to-order breakfast and dine in Chattanooga’s first and only Ruth’s Chris Steak House restaurant. A sundry market is also available, offering snacks and travel essentials. ... more less
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