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“Very disappointing stay...” 2 of 5 bubbles
Review of Hilton Garden Inn Chattanooga / Hamilton Place

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Hilton Garden Inn Chattanooga / Hamilton Place
Ranked #12 of 96 Hotels in Chattanooga
Certificate of Excellence
Decatur, Alabama
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very disappointing stay...”
2 of 5 bubbles Reviewed January 21, 2014

This was just a quick trip to Chattanooga to visit the aquarium and enjoy a long weekend so we were hoping for a comfy, nice hotel. Although I had never stayed at this Hilton Garden Inn, I thought I remembered them as being very nice. I was very disappointed in this location. Our room smelled like, what we thought was, ammonia. After being in and out of the room several times, we decided it was not ammonia used to clean but maybe a cat had lived there for a week. It wasn't overpowering but it was not nice! The beds were not the plush, pillow tops I remembered. And, the pool was more like a bathtub than a pool with no jacuzzi whatsoever! With hordes of competition cheerleaders staying there, there was no room for us to swim Saturday night at all so we waited until Sunday morning. Got a decent rate but I wish I had spent more and stayed downtown instead! This was no bargain! And, when I mentioned the smell in the room to whoever was on the "zip out check out" line, the "Satisfaction Promise" was never mentioned. Sad.

Room Tip: Don't get room 316!
See more room tips
  • Stayed January 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MelHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 27, 2014
I am terribly sorry for the experience you had at our property. I can assure you that this is not an acceptable standard for us and I have met with our housekeeping staff to ensure that this issue will not happen again in the future. I completely understand your frustrations and would have been equally as frustrated had I checked into a room with a bad odor. I do believe we have already spoken through email, but if you need anything else please do not hesitate to contact me and again I am terribly sorry for the experience you had at our hotel.

Sincerely,
Geoffrey Street
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
    357
    127
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    8
See reviews for
173
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
pennsylvania
Level Contributor
328 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed January 15, 2014

I have stayed at Hilton Garden Hotels before and have never been disappointed. This hotel was no exception. The rooms were clean and the staff were very attentive, from the reception to the waitress at breakfast. I would highly recommend this hotel.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ForbesB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 27, 2014
Thank you so much for taking time to share your feedback on Trip Advisor. We are delighted that you have always had a great experience at Hilton Garden Inns, and that ours what no exception. Our staff works hard to make sure that every guest has a perfect stay and I will pass your kind words along to them. Again thank you so much for your feedback and we hope to welcome you back soon.

Sincerely,
Geoffrey Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed January 15, 2014

We love this Hilton Garden Inn! It's close to many great restaurants and near Hamilton Place Mall. Parking is free. The rooms are large and very clean and comfortable. The service is awesome with such a friendly staff. We love being Hilton Honors Diamond members, and are given a delicious cook-to-order breakfast (with waitstaff to bring it to your table). Or for a small price you can buy breakfast. So many hotels have free breakfast buffets-but we prefer to relax and have someone wait on us and bring our breakfast to us. Those buffets are never very good and you spend most of your time fighting a crowd and running all over the area looking for what you need, then hunting for a table. There is a nice indoor pool and a good fitness area. The lobby is homey, with a fireplace and plenty of room to visit. We got a junior suite for only $107 with our AAA discount. This hotel can not be beat! :)

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 27, 2014
Thank you so much for your kind feedback about our hotel. We are so glad that you were able to enjoy our great made to order breakfast. Our staff works very hard to ensure that they provide the best service possible and I am glad to see they did just that. Again we are so happy you enjoyed your stay with us, and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 8, 2014

The hotel was very neat and clean from the lobby to our room. The staff were both helpful and friendly. The hotel is located in an area where walking to restaurants is very easy. We had a very good stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 27, 2014
Thank you so much for sharing your experience at our hotel on Trip Advisor. We strive to ensure that every inch of our property is squeaky clean and that our staff is the friendliest in town. We are delighted that you found everything to be exactly as it should and we hope to welcome you back soon.

SIncerely,
Geoffrey Street
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
1 review
5 of 5 bubbles Reviewed January 1, 2014

We arrived very late - 1:30 am and were greeted by name at the front desk! We signed in very quickly and got to sleep very quickly indeed. Woke up and left in minutes. A friendly experience. A gas station was nearby and the attendants were also great.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 27, 2014
Thank you so much for taking the time to share your experience on Trip Advisor. We are so happy that you enjoyed your stay at our property and that check in was quick and easy, and that you were able to get a good nights sleep while you were here. Again thank you for sharing your experience on tripadvisor and we hope to welcome you back soon.

Sincerely,
Geoffrey Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London KY, United States
1 review
5 of 5 bubbles Reviewed December 30, 2013

Always a pleasure to stay at this hotel. Look forward to the staff, breakfast and the convenient location. Have stayed at this hotel exclusively since 2010. Have no plans to change that. I will see you again in February.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Garry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 4, 2014
Thank you so much for your kind words about our property. We are so glad that you stay with often and have always been satisfied. I am glad to see that this stay was no different and we will see you in February.

Sincerely,
Geoffrey Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, United States
1 review
5 of 5 bubbles Reviewed December 29, 2013

My stay at this location, Hilton Garden Inn was a very pleasant surprise and experience. Staff was very friendly and willing to do whatever necessary to accommodate. Breakfast experience was best I have ever had in this category hotel.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James F. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoffrey S, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review, January 4, 2014
Thank you so much for taking the time to share you experience at our hotel on Trip Advisor. We are so happy to see that you had a fantastic stay at our property and that you were able to enjoy our great cooked to order breakfast while you were here. We hope that you will stay with us again if you are ever back in the Chattanooga area.

Sincerely,
Geoffrey Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chattanooga / Hamilton Place

Property: Hilton Garden Inn Chattanooga / Hamilton Place
Address: 2343 Shallowford Village Dr, Chattanooga, TN 37421-6785
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Chattanooga
#7 Business Hotel in Chattanooga
#8 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga / Hamilton Place 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Chattanooga/Hamilton Place hotel is conveniently located off of Interstate 75 at exit 5. Nestled perfectly between the Downtown Chattanooga attractions and the Chattanooga Metropolitan Airport, the Hilton Garden Inn Chattanooga Hamilton Place is ready to help you relax and enjoy your vacation or corporate venture. Hamilton Place Mall, Tennessee's largest shopping experience, is only a few blocks away and is surrounded by over 100 restaurants. The Hilton Garden Inn Chattanooga Hamilton Place hotel is centrally located to several corporations and is the perfect home away from home during your business travel needs. ... more   less 
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Also Known As:
Hilton Garden Inn Chattanooga / Hamilton Place Hotel Chattanooga
Hilton Garden Chattanooga
Hilton Chattanooga
Chattanooga Hilton

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