I was with a party of 4 on Monday, December 31, 2012 at approximately 8 pm. We were immediately seated in the bar area when we arrived. First of all, our server (the bartender) took our drink order and said he would be back with bread. After 5 minutes he finally brought us our drinks. My wife ordered water, the growler of water had some type of white substance floating around; therefore, I told him to bring her something else. About 10 minutes later we finally received our bread and salads. It took nearly 15 more minutes before we received our food. When we received our food, the server asked if we would like some more bread and we said yes. The bread was not served until all of our meals were finished. However, my server was clearly overwhelmed and doing everything he could. This is clearly a poor managed restaurant and I feel bad for all the servers who can't provide the level of service needed to make great tips. I guarantee you that this is the worst Macaroni Grille throughout the chain. If you are looking for Italian in Chattanooga, I recommend finding a local restaurant; they take more pride in their customer service.
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