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“Great service at this hotel!”

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SpringHill Suites Chattanooga Downtown/Cameron Harbor
Ranked #4 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Marietta, Georgia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great service at this hotel!”
Reviewed July 4, 2014

We stayed here one night for a wedding in town and the hotel was nice!
Very clean and the people working at the check in desk( thanks Carlos) and bar were awesome.... very friendly and helpful. We would definitely stay here again.

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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798 reviews from our community

Traveler rating
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    182
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    10
    10
See reviews for
299
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (267)
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English first
Atlanta, Georgia
Level 5 Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 3, 2014

As a Marriott Gold Elite member I was shocked at the front desk with a lackluster / rude greeting by the 3 employees behind the desk. I was not even welcomed as I would have been at any Marriott Property.

I have stayed here before and it appears the property has gone downhill both in staff and room quality.

The room rates are very high for what you get and paying for parking is ridiculous.

The room was worn with soiled carpet.

Next trip to Chattanooga I'll try the courtyard downtown. .

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frequent_Traveler_JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT, General Manager at SpringHill Suites Chattanooga Downtown/Cameron Harbor, responded to this review, July 4, 2014
We appreciate you taking the time to tell us about your experience. It is our goal to give every guest the best stay possible. When the guest is disappointed, we are disappointed. It is our hope that you will return again and allow us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Myrtle Beach, South Carolina
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 1, 2014

Hotel was excellent. Staff was friendly. Location is not as close to downtown as we had hoped, but still only a short walk.
Suite had a river view and was very modern. Loved the shower.
Free breakfast was better than some hotels.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank j2haynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

From the moment we called ahead to say we were going to be late and needed a second night, Carlos pampered us. We had a thought of what we wanted to do and where we wanted to eat in the area and Carlos set us up with more options than we new about to eat and play closer to the hotel. Could not ask for better service.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clifford2336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 22, 2014 via mobile

Springhill in Cattanooga had the typical good Marriott service. We stopped while passing through town. We had made reservations in advance and knew nothing of the music festival in town which the hotel was basically in the middle of. They did a great job at managing the hotel and parking for guests during this large event, despite thousands looking for and having to pay for parking in that area. We were tired and didn't want to be in the middle of the action so the very kind front desk recommended Terminal Brewery downtown but away from the craziness. It was great and still pretty close. The employee managing the parking lot was also very kind, explaining what was going on and ensuring only hotel guests had access to the lot. Rooms were clean and comfortable. Bonus...we could see the fireworks over the river from our window at the conclusion of the event. Beautiful patio overlooking the river off the main lobby bar as well. We'd definitely stay again.

Stayed June 2014, traveled with family
Helpful?
1 Thank Gina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2014 via mobile

The free breakfast is a joke. The waffles taste like cardboard, the sausage is rubbery and the eggs were too tough for my toddler to eat. The best part of the breakfast was the tiny cereal boxes. We paid almost $300 for a room that faces the parking lot. Walls are paper thin so you can hear your neighbor sneeze. Front desk employees weren't friendly at all. Please choose another hotel if you're going to be staying in this area.

Stayed June 2014
Helpful?
1 Thank Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT, General Manager at SpringHill Suites Chattanooga Downtown/Cameron Harbor, responded to this review, June 25, 2014
Thank you for staying with us and taking the time to share your experience. We sincerely apologize that we were unable to meet your expectations. It would be a privilege to have you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelbyville, Kentucky
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 22, 2014 via mobile

We chose this hotel over the other Marriott's, mainly because of its location and view.

First, even though we requested a Riverview, we were told that we needed to request a balcony Riverview. So instead, we were given a handicapped room, without the balcony. We never asked for a handicapped room, and the room itself was smaller, mainly because you have to have a larger bathroom for a wheelchair. We were never told this is the room we were getting.
Secondly, the man who checked us in was clueless. He was obviously new, but never mentioned anything about breakfast, Wi-Fi, or anything else about the hotel to help us out.
Lastly, the walls are very thin for such a nice chain, and there is no fan or noise to drown out the sounds. The air-conditioning is slow but fair, but very quiet, and there is no bathroom fan loud enough to drown out all of the door slamming, stomping, or noises from the room next-door. So, we didn't sleep well.
I stay at Marriott hotels all of the time for business, and even though this is a nice location, and a clean hotel, it definitely needs improvement in service, and accommodations.
When I return to Chattanooga, I will choose one of the other Marriott hotels.

I also heard other people complaining as well.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erichyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT, General Manager at SpringHill Suites Chattanooga Downtown/Cameron Harbor, responded to this review, June 25, 2014
Thank you for staying with us and giving us your feedback. Your valuable feedback allows us to improve our guest's experiences. We apologize for not meeting your service expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chattanooga Downtown/Cameron Harbor

Property: SpringHill Suites Chattanooga Downtown/Cameron Harbor
Address: 495 Riverfront Pkwy, Chattanooga, TN 37402-1607
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 97 Hotels in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Chattanooga Downtown/Cameron Harbor 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Look no further than the SpringHill Suites Chattanooga Downtown/Cameron Harbor for contemporary style, spacious comfort, and great value. Our downtown Chattanooga hotel offers studio, one and two-bed suites, each with a pull-out queen sofa bed for your convenience. Additional features include a microwave, and mini-fridge. Stay connected to family and colleagues with a large work desk and free high-speed Internet access, or simply stretch out in front of your flat-screen TV. There's no better way to start your morning than with our complimentary deluxe hot breakfast buffet. You can also maintain your workout routine during your stay with a visit to our pool and fitness center. And don't forget our prime location which allows guests to be just moments from downtown Chattanooga attractions such as the TN Aquarium, and S. Belle Riverboat. Our business hotel also features a 24-hour business center, as well as on-site meeting space, equipped to make your next business function a success! ... more   less 
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