Stayed here over the 4th of July weekend with my husband, after reading great reviews on TripAdvisor. I am not sure if this was a one-time issue, but unfortunately things did not meet our expectations.
The hotel is new and the furnishings are modern and give the room a light and airy feel. We booked a river front view room and our window was overlooking the river, very nice! The shower is amazing. The internet access (wireless) in the room is free. They also have free hot breakfast, an indoor pool, and a gym. The rooms also has a small fridge and a microwave.
On our first night there, we were getting ready for bed when we noticed stains on the duvet (the comforter)....(see photos). These were clearly fecal and blood stains all over. We called the front desk and they sent up a maintenance guy right away who brought us fresh bedding. But seeing these stains really made me think of what else that was dirty that we couldn't see. It was absolutely disgusting and unacceptable.
The following morning we went down to for breakfast. There were a ton of people there with kids who were running around frantically. The bar was literally the length of a six foot table; a few items were visible from there like eggs and cereals. I saw one lady making her own pancakes...pouring the batter on to a griddle...what???? There were literally five tables in the lobby and no place to sit down. Some people sat on the sofas and armchairs hovering over their food, others took the food in a container or a napkin and were taking it up to eat it in their room! What kind of a breakfast buffet is this??? Clearly a free one. We turned around and drove 10 minutes to a local IHOP for breakfast instead.
While the room was comfortable, and the AC is really quiet, which I appreciated it, the design of the bathroom is impractical. The area around the sink is so narrow; I could barely my make up bag on it. Also, the bathroom has a sliding door that doesn't have a lock on it, so if you are travelling with kids who might constantly open and close the door, keep that in mind if you are in there.
But one of the biggest issues we had was the noise coming from other rooms. The walls are paper thin. We were on the 4th floor, and there was another floor above us, and not only we can hear every single word people said, but we can also hear someone pee and flush!!!!! Gives you the impression as if the person is right there next to you. You would think that the rooms would have more sound-proof walls, because the building is new, but that’s not the case here. So if you don't mind the noise, stay here, and if you don't mind the stained bed covers, stay here, otherwise, I'd find another place to spend my hard-earned money at.
- Official Description (provided by the hotel):
- Look no further than the SpringHill Suites Chattanooga Downtown/Cameron Harbor for contemporary style, spacious comfort, and great value. Our downtown Chattanooga hotel offers studio, one and two-bed suites, each with a pull-out queen sofa bed for your convenience. Additional features include a microwave, and mini-fridge. Stay connected to family and colleagues with a large work desk and free high-speed Internet access, or simply stretch out in front of your flat-screen TV. There's no better way to start your morning than with our complimentary deluxe hot breakfast buffet. You can also maintain your workout routine during your stay with a visit to our pool and fitness center. And don't forget our prime location which allows guests to be just moments from downtown Chattanooga attractions such as the TN Aquarium, and S. Belle Riverboat. Our business hotel also features a 24-hour business center, as well as on-site meeting space, equipped to make your next business function a success! ... more less
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