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SpringHill Suites Chattanooga Downtown/Cameron Harbor
Ranked #4 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Murfreesboro, Tennessee
Level Contributor
4 reviews
“Will stay there again!”
5 of 5 bubbles Reviewed October 28, 2012

My family and I stayed at SpringHill Suites Downtown Chattanooga a couple of weekends ago (October 13) and had a very nice time. Walking distance to many attractions. Very clean, great breakfast, and outgoing staff who were ready to answer any questions. Great experience.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CindyKovacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (260)
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English first
Atlanta, GA
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

My husband and I had a great stay at the SpringHill Suites last week. The property is brand-new, very clean and modern-looking. The lobby area has lots of inviting sitting areas and tables scattered around for breakfast. The back patio is well above the river, but you can still see the water. It looks like the Riverwalk is going to be extended as far as the SpringHill Suites in the coming years - which will make for an awesome location!! We really enjoyed the firepit.

Speaking of location, as we arrived in the dark and came in from the more industrial part of down, we didn't realize until the next day how close the SpringHill Suites is to the downtown/Aquarium area (which is adorable). It was a very easy eight-minute walk - I think the sidewalk is well-lit for night walking, and I didn't feel like it would be unsafe.

The room (king-size river view, no balcony) was nicely furnished, and the bathroom looked like a spa. I feel like the layout could have been better, though. The bathroom door was right in front of the bed and slid open-closed. It looked nice, but it made it so that the entire room was flooded with light when someone got up in the middle of the night to go to the bathroom. If you are a light sleeper, this might be a problem for you!

As others have said, the breakfast buffet was fantastic. Lots of healthy options, including Kashi cereal and Greek yogurt! I also loved the oatmeal bar with six different toppings. Lots of coffee creamer options, too.

Everyone at the front desk was very helpful, as well. We would definitely return!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AcrossTheUniverse822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, FL
Level Contributor
227 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 449 helpful votes
1 of 5 bubbles Reviewed October 23, 2012

Stayed here after Marriott said the downtown Marriott was full.

Wish I had slept under a bridge.

First, a bit of truth in advertising: This hotel is NOT in downtown Chattanooga. The edge of the downtown district is a half-mile away. You wouldn't dare walk it at night.

Second, when you pull into the parking lot, note the "This lot is not owned by Marriott" disclaimer: Translation: You will be charged $8 at check in to use the lot. This is not mentioned anywhere in the hotel's infomation on line. It is a little surprise upon check in. Here's a suggestion: Raise your rates $8 a night and swallow the parking fee. It's tacky.

Third, when you park in the lot and carry your suitcase to the side dooor, you are faced with a dozen steps straight up.

Finally, the rooms are decorated in mid-20th Century prison. I know I am not Marriott's target demographic in the Springhill Suites concept, but I pay a boatload of money to stay in hotels every year. Could I feel comfortable in one and not sit and write on a cube?

Oh, and the staff is not friendly. Bordering on rude. In short, I come to Chattanooga on business at least 30 nights a year. I will never return to this poorly designed and executed hotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
5 Thank BarefootTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillGM37402, General Manager at SpringHill Suites Chattanooga Downtown/Cameron Harbor, responded to this review, October 26, 2012
BarefootTom,

Thank You for providing feedback. I am disappointed to hear your stay was anything short of a great experience. We take all reviews very seriously. Allow me to address a few of your concerns.

Our hotel's location is on the edge of the 21st Century Waterfront and soon to be a vital part of the Tennessee Riverwalk. We are proud to be apart of the less congested area of downtown. Our location is close, if not closer, to the downtown attractions compared to the other full service hotels.

On the the hotels website, under "Fact Sheet" it states a parking fee of $8.00 per day. All email confirmations and reservation reminders state under "Summary of Room Charges" an on-site parking fee of $8.00 per day.

We encourage our guests to utilize the elevators located in the main lobby to access the guest rooms. The entrance mentioned near the parking lot is there as an option for guests who prefer to use the stairs instead of the elevator.

There is no excuse for anything short of exceptional service. Please contact me with any issues regarding our team members, so I can address.

We appreciate your straight forward feedback and hope you continue to use the Marriott family for your hotel needs.

Thanks,
Jake Honegger
General Manager
423-834-9300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennesaw, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 22, 2012

We chose the SpringHill Suites to host out of town guests for our daughter's wedding. The hotel exceeded all of our expectations. The rooms were spacious, clean, and modern. The staff was very friendly and helpful. The front desk had a good knowledge of local restaurants and attractions and was always willing to help with special needs. Sales Coordinator, Justin Strickland, was a big help making sure all of our room needs were taken care of. The breakfasts were very good and even though the hotel was sold out they were able to handle the crowds. The fire pit by the river gave our group a good area to get together in the evenings. When staying here ask for a river view room.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macomb, Michigan
1 review
5 of 5 bubbles Reviewed October 22, 2012

I was extremely pleased with all aspects of my stay at the SpringHill Suites Chattanooga Downtown / Cameron Harbor. The facilities were top-notch in every way. The personnel were very helpful and hospitable. I'll stay there each time I come to Chattanooga.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, KY
Level Contributor
252 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

SpringHill Suites on the Tennessee River was an excellent choice for our long weekend with friends. We were met by friendly staff who greeted us with a smile and positive comment every time we passed the front desk. The free breakfast was the best we've ever had with a nice variety and the oatmeal with toppings and fresh strawberries were my favorites. After a long day of sightseeing the exceptionally comfortable bed welcomed us. The location was perfect for all downtown activities. Our only negative is that the self-parking lot surrounding the hotel is owned by the city and we incurred an $8/day parking fee.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburg, Kansas
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

The location was great and the person who checked us in the first day remembered and referred to us on a first-name basis the entire time we were there. The rooms were clean and very comfortable. And as an avid runner, I was thrilled to discover a great and safe running path along the river. But the greatest feature was the incredibly fast internet. We were in town for focus groups and needed to upload video files each evening. In other towns it would take up to 24 hours to upload our videos. But at this facility these large files were completely transmitted in an hour or less.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NancyP645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chattanooga Downtown/Cameron Harbor

Property: SpringHill Suites Chattanooga Downtown/Cameron Harbor
Address: 495 Riverfront Pkwy, Chattanooga, TN 37402-1607
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 96 Hotels in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Chattanooga Downtown/Cameron Harbor 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Look no further than the SpringHill Suites Chattanooga Downtown/Cameron Harbor for contemporary style, spacious comfort, and great value. Our downtown Chattanooga hotel offers studio, one and two-bed suites, each with a pull-out queen sofa bed for your convenience. Additional features include a microwave, and mini-fridge. Stay connected to family and colleagues with a large work desk and free high-speed Internet access, or simply stretch out in front of your flat-screen TV. There's no better way to start your morning than with our complimentary deluxe hot breakfast buffet. You can also maintain your workout routine during your stay with a visit to our pool and fitness center. And don't forget our prime location which allows guests to be just moments from downtown Chattanooga attractions such as the TN Aquarium, and S. Belle Riverboat. Our business hotel also features a 24-hour business center, as well as on-site meeting space, equipped to make your next business function a success! ... more   less 
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