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“Just okay”

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Comfort Inn & Suites - Lookout Mountain
Ranked #22 of 96 Hotels in Chattanooga
Lansing, Michigan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Just okay”
Reviewed April 21, 2013

Stayed overnight passing through the area. Didn't qualify for senior rate at age 56, won't ever join AARP. Did get reduced rate. Facitities, equipment is older but in decent working order. Room was okay. No thermostat on heat pump, had to guess at the comfortable setting.

Choice has some real issues with it's Wi-Fi. It seems to be a corporate problem. The authentication screen and corresponding Choice homepage pops up way too often and is quite annoying for anyone trying to concentrate on what they're doing online. It was bad at this property and also the Comfort Inn we stayed in in Florida the two days preceding this stay. Connectivity is kind of a necessity these days, and I'll be staying at chains that Wi-Fi seriously from now on.

Positives were location which is a stone's throw from I-24, and good coffee. Staff seemed fairly pleasant.

Room Tip: This was an "08" room by elevator, but we didn't notice any noise from it.
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank conspicuous_consumer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
Baton Rouge
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 3, 2013

Hotel management is ridiculous,, or virtually non existent! I am a Choice Priveledges member and have slept at hundreds of choice hotels, this one needs help. The quality inn is literally in the same parking lot for a lot less money but same stupid management. If looking for nicer choice hotel stay at sleep inn north of Chattanooga Shallowford drive. Excellent management, clean rooms, over and beyond. P.S. Same owner owns Quality INN next door.
Please vote helpful if I am :>

Room Tip: Get room at Shallowford Sleep Inn! Not here or Quality Inn Lookout Mnt
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  • Stayed February 2013, traveled with family
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Helpful?
4 Thank ENRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Florida
Level Contributor
262 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 2, 2013

We booked here earlier in the month online and was glad we did. It is located just off the interstate and close to Lookout Mtn and Ruby falls. The staff was very helpful and accommodating. We arrived in late afternoon and the clerk said there was enough light left for us to visit Rock City (we asked) and so we headed there. Traffic was heavy but it wasn't far, so it really wasn't a problem. We found out that there was special night events there so we stayed and enjoyed ourselves. Got back to our room and settled in to get warm and rested. We slept well and breakfast was great. Lots of options.

  • Stayed December 2012, traveled with family
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Helpful?
2 Thank rosifraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laughlin, Nevada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 4, 2012

The room and hotel itself were fine. However, my initial experience with the front desk agent was upsetting. I've spent a lot of time in guest service and the standards I was accountable to always required me to service the guest standing in front of you rather than someone on the phone. I stood patiently for a few minutes while I waited for the agent to finish a sales phone call before saying something. The agent put her hand over the receiver (rather than asking the caller to hold) and was very nasty when I insisted she help me. She tossed my room keys (which were already prepared) and hit a button on the computer and my check in was complete. A process that might have taken 60 seconds.
The hotel developer also did a horrible job of picking where to build. The choices of food immediately surrounding the hotel were fast food, we had to travel up an exit on the interstate to find better food.

Room Tip: Check traffic before heading east-bound on I-24 in the morning on a week day...its a bad spot for gr...
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  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
Thank nathansharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 21, 2012

We arrived very early and room wasn't ready but Sheri let us leave our bags and when our room was ready she had them put in our room. We were driving an SUV and didn't want to leave bags in car. She allowed us to use the computer to finish our travel plans then we were off tovisit lookout mountain sights. Perfect location, easy on and off highway to get anywhere. Staff very helpful on resturant suggestions, that were great!

  • Stayed November 2012
    • Value
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Helpful?
2 Thank cmom333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Walton Beach, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 13, 2012

This Comfort Inn was a bit tired, and more attention could have been placed on cleanliness. I am bothered when I see worn carpet and that vacuuming has not been done close to the walls. They could do a better job. This was my 3rd Comfort Inn on this trip, and none of the three had hot tubs that were actually hot and with all the jets working.

Room Tip: This Comfort Inn was near the Interstate, but there didn't appear to be many restaurants nearby.
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  • Stayed September 2012, traveled with friends
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Helpful?
3 Thank Conjetti R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Coast
Level Contributor
104 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 30, 2012

Very first night of a long road trip, but happy to find a room where we wanted to stop. Friendly reservation via phone before arriving, and helpful check-in. Decent place to rest; room clean and well equipped. Breakfast okay, but i'd tire of it if there for a week. Easy checkout. The Desk Agent was very friendly and helpful with directions and local sites.

  • Stayed August 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank travelzalot08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites - Lookout Mountain

Property: Comfort Inn & Suites - Lookout Mountain
Address: 3117 Parker Ln, Chattanooga, TN 37419-1708 (Formerly Sleep Inn & Suites)
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites - Lookout Mountain 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Inn And Suites Lookout Mountain
Comfort Inn & Suites Lookout Mountain Hotel Chattanooga
Comfort Inn Lookout Mountain
Comfort Inn Chattanooga
Chattanooga Comfort Inn

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