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“Disappointing” 2 of 5 bubbles
Review of The Dwell Hotel

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The Dwell Hotel
Ranked #27 of 96 Hotels in Chattanooga
Certificate of Excellence
Bangor, Co Down, UK
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed August 12, 2013

This B&B is very well situated. Close to the free electric trolley that takes you downtown.
We arrived and were given a key and told where the room was. Some great welcome!. The room could only be described as adequate. The next day when we returned in the evening housekeeping had omitted tidying our room. I complained and also pointed out that I had reserved a Queen suite, not a Queen room. The duty manager said that we had a sitting room through this door. Oh! but it was locked and we didn't have a key! That was sorted out and clean towels and fresh mineral water was provided.
The next day the inn manager apologised and refunded one night to my credit card. Thank you very much. She also said that our room was one of the best in the inn and had been newly decorated. The doors of unoccupied rooms were left open so we were able to compare and we were surprised to see many better appointed rooms.
Not all bad, breakfast was very good and the TerraMae Appalachian Bistro attached to the inn was excellent.
We won't be back though!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank JoannandKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMitchellCHA, Owner at The Dwell Hotel, responded to this review, August 19, 2013
Thank you very much for taking the time to share your feedback as it helps us improve our service. We’re very sorry you had a negative experience during your last stay. We strive to provide a high level of service to all our customers, and we want to apologize sincerely for the mistake we made. If there’s anything else we can do to make this situation right with you, please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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494 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • German first
  • Any
English first
Trussville, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

My husband and I have stayed at Stonefort twice. Both times have been excellent. We stayed in March 2012, found the room quite comfortable and enjoyed the fruit 'n cheese plate and Pellagrino. It's closeby the art district and we made time to visit the art museum. The breakfast was more than fabulous -- everything was fresh, delicious, the dining room quiet and so enjoyable. We had a room with a hottub and it was so relaxing, moreso in winter. We came back to Stonefort in March 2013 for another wonderful stay. The staff is pleasant, helpful and friendly. Did I mention the chocolate chip cookies in the hallways yet? One more reason to delight in Stonefort Inn and Chattanooga. We will go again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 111Alabamagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 8, 2013

I have just recently stayed at the Stone Fort Inn for my Fifth time and plan on going back for many more visits. This place is so special, with great charm and hospitality. The service there is always at your every need and not to mention the food is absolutely wonderful. The new restaurant Terra Mae has really put the topping on the cake to this charming B&B. The Appalachian style menu is so unique and everything is prepared so beautifully. There is also always the wine and cheese hour on Friday and Saturday nights for the guest that is so nice! One of the things I love most about this place is that is gives you the feel of "escaping it all", but you are centrally located right downtown. All the fun things to do are in walking distance. This is a very special place to my fiancé and I. You really feel pampered and taken care of when you are a guest there. We plan on coming back to visit for many years to come! Well done Stone Fort Inn!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Molly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
167 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

Location Tops great pubs restaurants attractions all walking distance and good parking too,.
Service didn't need much but it was professional and polite
rooms great excellent spacious warm eclectic and neat
Breakfast buffet style very very ample and delicious great coffee
Place is tops neighborhood is such a good long 4 mile walk in the AM is very safe

Room Tip: There all good some have balconies all have Jacuzzi tubs I believe
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Auxano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

If you are bothered by creaky and sloping floors, doors that do not close properly, water stains in the ceilings and old furniture that may be missing parts, then Stone Fort Inn may not be a place for you. But if you appreciate the effort to maintain a beautiful historical building as close to its original character as possible, while providing all the modern conveniences, then you could well enjoy your stay.

Our one night weekend stay at Stone Fort Inn was wonderful. Upon arrival, our room was still being cleaned, so we received a private tour of the property and heard about the history of the building from the proprietor. The rest of the staff was courteous and friendly throughout our stay, too.

Our second floor room was spacious and clean, and the antique furniture was worn but in good shape. The queen sleigh bed was a bit on the short side for a six-foot-plus traveler, but after sampling drinks in the Terra Mae restaurant and soaking in the jetted tub, it provided a pretty decent night's sleep.

The complimentary breakfast in the Terra Mae restaurant was quite nice, with fresh fruit, biscuits, bacon and omelets made to order by the chef. The only real complaint during the visit was that the music was turned up really loud during the breakfast -- motown golden oldies at full blast really didn't go with the rest of the experience.

In a century old building little things can and do break down on occasion, but It is obvious that the owner is making a great effort to make Stone Fort Inn a memorable experience to guests. It is closer to a B&B than a hotel and with a small number of rooms available, I would recommend booking your stay as early as possible.

Room Tip: There can be a lot of noise in the second floor rooms from the restaurant below, especially if there...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HockeyFinn67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

I stayed here, along with 2 coworkers, for a business trip. We LOVED it. The rooms were comfortable and the breakfasts, to die for. Seriously, the breakfast has to be among the best I've had and they call it an "express" breakfast but trust me, it is a thing of beauty and they sure didn't rush when they prepared it. The inn is beautifully decorated with each room being unique in both its furnishings and its color. I stayed in a queen suite which had an attached sitting room with tv. Very nice. Each of the rooms has an enormous jacuzzi or a claw-foot tub as well as a separate, walk-in shower. We ate dinner in the inn restaurant, TerraMae, one night and it was wonderful - the best meal we had in Chattanooga and that is saying something. And last, but not least, everyone on staff when we were there was very nice and helpful. In any regard, I would definitely stay here on another trip and would highly recommend it to other travelers. It sure beat staying at an impersonal chain hotel. I can not recommend this place enough!

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smokeytx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 23, 2013

My husband and I have stayed at many B&B's; and the Stone Fort Inn has, by far, been the best. The staff is top notch and truly go above and beyond for their guest. A special thanks to Justin for the excellent hospitality and overwhelming kindness.

Also, we ate at the Terra Mae restaurant; great food, atmosphere and service. I recommend the Stone Fort Inn over any hotel or B&B!

Great experience !!!!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jcldaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Dwell Hotel

Property: The Dwell Hotel
Address: 120 E 10th St, Chattanooga, TN 37402-4227 (Formerly Stone Fort Inn)
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
Ranked #27 of 96 Hotels in Chattanooga
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Dwell Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Luxury At Your Leisure The Dwell Hotel is a boutique hotel on the corner of 10th Street and Columbia, where lively meets luxury, and high class meets high comfort. Our rooms are retro reimagined, and our service is hospitality redefined. With TerraMáe's world-class cuisine and Matilda Midnight's starlit cocktails, a stay at The Dwell Hotel is the kind of getaway you will not forget. ... more   less 
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Also Known As:
Stone Fort Inn Hotel Chattanooga

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