I was/am Still being Overcharged a total amount of $1,022.57. On Dec 12th I noticed the huge money gap, which lead me to view on my online banking statement. It had numerous false and random purchases charged/held by, Country Inns & Suites, located in Chatt. TN. I called my Mastercard to see if they could help me fix this since the hotel wasn't really listening to nothing at first. Christmas was gettin soon and we needed to get this fixed as soon as possible as holidays were coming up, and money was gettin tight.
I logged on to my online banking account to print off All the transactions made within the month of December. I printed copies for the hotel, managers, front desk employees as well as myself also requested by my cardholder and metabank. I made it very easy every time. I circled every single amount, date, and time i was charged by Country Inns & Suites during my entire stay. After the manager and employees revised their receipts and the information I provided, proving all the charges that were incorrect totaled over one thousand dollars, The hotel then sent out their First Fax The morning of December 12th. This fax did not get approved and didnt contain all the information requested by the Card Carrier. I informed the employees that day and a second fax was sent out. I kept in touch with my cardholder at least every other day checking statuses if everything was correct ect. The Third fax didn't accept because i was told it was messy and and they need the manager to type it all and send along all the same exact info they had sent in the most recent Fax (The third), As told from the start when my card carrier explained exactly what need to be faxed. when the gave every detail to include in this "Formal Letter"
This below, is a picture of the FOURTH Fax sent (made out by) this particular hotel, Country Inns & Suites, just this morning Dec 28th. I Was assured by Meta bank that as long as the hotel provided all the correct information (the correct merchant ID #) They would release the One Thousand and Twenty two dollars directly after Meta bank revises an receives the fax which takes two hours at most they had informed me. It seems every fax the hotel has sent its either missing something or incorrect. The fourth fax was fine accept because the merchant ID number is wrong this time. Now Your Hotel manager is on vacation and wont release it to anyone including the manager who's name is listed on this "formal letter'.? Whats it take to get someone to print or type everything in One single Fax with all the information requested So I can finally get My Money Back that should of never been took out.?????
- Official Description (provided by the hotel):
- The Country Inn & Suites Chattanooga Hotel at Hamilton Place Mall provides fresh decor, comfortable suites and a welcoming atmosphere for business and leisure travelers alike. Country Suites offers premium amenities like free high-speed Internet access, two pools and a Fitness Center to make guests feel right at home. Our hotel near Chattanooga Metropolitan Airport (CHA) is also convenient to exciting shopping and excellent restaurants, making it the ideal home base for exploring the area.This hotel in Chattanooga is an all-suite property featuring modern décor that makes guests feel comfortable and relaxed. All of our suites feature separate living and sleeping areas, 32" flat-panel HDTV's, large business desks, complimentary high-speed Internet access and more.Our indoor pool and our fitness center will be undergoing renovations beginning July 15, and are expected to be out of service until the end of August. The outdoor pool will be in full service through this time. ... more less
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- Also Known As:
- Country Suites By Carlson - Chattanooga At Hamilton Place Mall Hotel Chattanooga
- Country Hotel By Carlson
- Country Inn Chattanooga