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“Solid, If Somewhat Dull”
3 of 5 bubbles Review of The Chattanoogan

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The Chattanoogan
Ranked #8 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersGold level
Chicago
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Solid, If Somewhat Dull”
3 of 5 bubbles Reviewed April 20, 2014

Let's face it, this is a large, corporate hotel with cookie cutter elegance. That said, it hits what it strives to do. The hotel and our room is modern, well appointed, good size, and clean. At the $100+ per night that we spent, it was a fine value. Probably it is exactly what many groups and more budget travelers are looking for, delivering a splurge at a good price. For us, as we get older and travel more, we begin to realize that we are looking for more of a "spark", and probably want to spend more for a more special hotel or even a b&b. It comes down to what you want, and what you want to spend. If the Chattanoogan is it, then it is a good choice. PS. Do visit the nearby developing and charming south side with interesting restaurants and retail.

Room Tip: The hotel is a wedding venue, so probably ask for a room on a higher floor away from the potential r...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChiHipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 21, 2014
Thank you for taking the time to review our hotel and for your candor. Your comments will be shared with our entire team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly memorable experience and for that we are sorry. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property.
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1,216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Media, Pennsylvania, United States
Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 19, 2014 via mobile

When you enter the lobby, you feel you are entering a special hotel. Rocking chairs and a fire place greet you. The rooms are well appointed and comfortable. A shuttle takes you to the river front which is a moderate distance away. It was disappointing that the coffee shop was closed on Saturday. I would definitely stay at this nice hotel again.

Stayed April 2014
Helpful?
Thank Gigi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 21, 2014
Thank you for providing such detailed feedback from your recent visit. It is a delight to read that you enjoyed a nice stay at the Chattanoogan hotel and that your experience could inspire a return visit in the future. Our staff is always happy to assist our valued guests and we’re delighted your stay reflected this. We’re glad you experienced clean, comfortable accommodations and friendly service from our staff during your time at the resort. Please consider liking us on Facebook.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Texas
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed April 16, 2014

The service was fine with plenty of helpful employees around. I was in room 427 which is near the elevators which normally doesn't bother me however the Chattanoogan has paper thin doors that transmit sound readily. I heard people milling about and chatting in the hallway until after midnight. There is a distinct lack of power sources in the room to plug your phone/computer and other accessories into. I had to unplug my alarm clock and move the night stand to access an outlet. The desks are large squares with a straight-backed non-rolling chair to work at... decidedly not very "work" friendly. I found the bathroom had two lights... one to the left of the sink at head level making it difficult to deal with and one in the shower. The shaving/makeup mirror had some "goo" inside the lighting portion of the mirror... gross. When I called to room service with an inquiry about breakfast, they told me to go to the breakfast buffet in the morning... their rationale: room service is "ridiculously expensive" (they weren't wrong as I have paid much less at much nicer places). I took their advice and hit the restaurant in the morning where instead of the buffet I had eggs Benedict. It took the one server that seemed to be on staff over 25 minutes to serve me the breakfast and during that time I had only one coffee with a refill coming along with my eggs. The management needs to look at what's going on here as the servers and employees are really trying but they seem to be without support. I won't be staying here on future visits to Chattanooga... the Hilton Garden Inn or Doubletree down the road are much better suited to business travelers. As a final note, the pillows were severely lacking as well :(

Room Tip: Find a room at the far far end of a hallway to minimize noise.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ineedrthelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 17, 2014
We’re thankful that you shared your appreciation for the friendliness of our staff. We deeply regret if you experienced anything less than our best service. Our dining staff strives to deliver attentive service and we are sorry if this was not the case for you. We will be certain to share your thoughts with our entire team so that we may make any improvements to the experience we offer. Thank you for your helpful feedback, we hope that you would reconsider and that we would have a opportunity to welcome you back again.
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Knoxville, Tennessee
1 review
3 of 5 bubbles Reviewed April 14, 2014

The Chattanoogan does not honor reservations from Expedia and other third parties when special requests (such as king bed) are made. You get whatever is left over. And they are not pleasant in telling you this after the fact.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smooker90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 16, 2014
Thank you, for taking the time to write your candid review. We take all comments to heart; it unacceptable that we did honor your request for a king room. We will share your comments with our staff so that we can better improve the guest experience. Again, our apologies that we missed a key opportunity to make your stay the exceptional experience that we strive to do with each and every guest. Please consider a future stay so that we may have another chance to change your opinion of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
5 reviews
5 of 5 bubbles Reviewed April 14, 2014

Stayed at The Chattanoogan for Spring Break 2014. The hotel is beautiful and the Staff is outstanding!!! Will definitely stay here again. It’s not exactly downtown, but you can catch a Free shuttle that will take you there. The only complaint I have is the hotel rooms are little small for 4 people (2 adults and 2 kids under 8) but other than that we LOVED it !!!.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PRETTYNIKKI38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 16, 2014
Thank you for taking the time to write a review. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. We were thrilled to be a place where you could relax and enjoy yourself. We are glad you found the location of our hotel convenient with easy access to the downtown attractions via the free electric shuttle. Please consider liking us on Facebook to keep up with our hotel and things that happen in Chattanooga. We look forward to your return.
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Level Contributor
3 reviews
3 of 5 bubbles Reviewed April 13, 2014 via mobile

Beautiful hotel and great location, for all the great things you could do with the family in town. "BUT" terrible customer service. In specific Front Desk, Bar and BSG restaurant. Corporate should really take it looked at that. On my opinion the employes dont looked HAPPY in the work environment.

Stayed April 2014
Helpful?
Thank Yahaira H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 14, 2014
Thank you, for taking the time to write your candid review. We are disappointed to read that your recent stay did not impress you in every way, please accept our sincere apologies for any inconveniences you may have experienced during your visit. We will share your comments with our entire team to make certain we continue to improve and provide top-notch service to our valued customers. Thank you for your feedback; it is our hope that you will reconsider a future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, Georgia
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed April 12, 2014

We decided to take a couple of days away from home for Spring Break. The Chattanoogan is a beautiful hotel. The staff from Valet to Front Desk to Housekeeping provided excellent service. Although the hotel is not within walking distance to the main attractions, it is just a block from the free shuttle service that will take you downtown. We didn't eat at the 2 restaurants onsite but did grab coffee at Stroud's which is on the corner of the hotel. The Foundry bar has great Jazz on Friday and Saturday nights. Oh, I forgot to mention the fire pit outsite. It is comfy and cozy! I would definitely recomment this hotel!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fdangulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo1, General Manager at The Chattanoogan, responded to this review, April 14, 2014
We appreciate your taking the time to respond to our survey. We’re so glad you had a pleasant stay filled with friendly service at The Chattanoogan hotel. It was our absolute pleasure to welcome you during your recent getaway to Chattanooga. We are so glad you found our location convenient to the area attractions and restaurants. Your kind mention of our friendly staff and roomy accommodations are truly appreciated. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chattanoogan

Property: The Chattanoogan
Address: 1201 South Broad Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chattanooga
#2 Business Hotel in Chattanooga
#9 Family Hotel in Chattanooga
#14 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Chattanoogan 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more   less 
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Also Known As:
The Chattanoogan Hotel Chattanooga
Chattanoogan Hotel Chattanooga
Chattanoogan Chattanooga

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