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“Not what expected!” 3 of 5 bubbles
Review of The Chattanoogan

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The Chattanoogan
Ranked #6 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersGold level
Alabama
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not what expected!”
3 of 5 bubbles Reviewed March 17, 2013

At first glance...its beautiful! The Valet staff were the most attentive. The gal at the front desk didn't know local info. Asked where to go to rent the horse & buggy tours and the price...she had no clue. The room was average but at the price paid should've included a refrigerator and the $8 to park your car each night. Beds/pillows were awesome but the air conditioning unit wounded like a slamming door each time it shut off. Should you stay here, don't let them put you in a room right off the elevator as the foyer is large allowing for groups to gather & mingled while waiting! Very noisy!! The "heated" pool was quite chilly & the jacuzzi was only big enough for the 3 people in it that camped out. Not as close to downtown as you may think. Need to walk several blocks to get anywhere near the nightlife. The outdoor fire pit was awesome in the cool evening!! The bar was pricey at $5/beer and $8.50/mixed drink. Beautiful place but quite expensive for what you get.

  • Stayed March 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bershell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 18, 2013
While we’re glad you found our lobby inviting and had attentive service from our valet team, we deeply regret that your experience was not more positive.
Your comments will be shared with our management team to ensure we take every opportunity to exceed our guests’ expectations. Thank you for sharing your thoughts with us, we hope you’ll consider giving us another try in the future.
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,192 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Knoxville, Tennessee
Level Contributor
387 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

This is one of the best hotels I have ever stayed at, and I have stayed ay plenty. For the past two years our company has held our Managers Meeting at this location, with such a large group one would think we would have to wait to be checked in, not at all, The Chattanoogen put enough staff to get us checked in very quickly. The entire staff was very pleasant and available, the rooms very clean and comfortable. The lounge and restaurant was fantastic, the food was great. looking forward to going back soon. Thank you Chattanoogen for a great stay.

Room Tip: All rooms are great.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 18, 2013
Thank you for your wonderful review, and I am glad to hear that you enjoy returning with your company meeting. We loved reading your room tip !
We look forward to your return visit!
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guntown
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

The lobby is esquiste. The rooms are above average, but do not rate a 5 star hotel rating. You have to park far away from any entrance to the hotel. Walls are thin. I was watching tv and next door reported me for the tv being to loud. I was not listening to the tv loud! The hotel needs some upgrades. Especially decor!

  • Stayed April 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank allison628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 18, 2013
While we are happy to read that upon arrival you found our hotel inviting, we are truly disappointed that your stay did not exceed your expectations.
Thank you for sharing your valuable feedback; it is our hope to have a future opportunity to impress you with a more enjoyable stay.

Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

I recently went to a wedding in Chattanooga. We stayed in this wonderful cheery hotel! The staff is amazing. Every little detail, everywhere you turned around a staff member was there if you needed anything. My favorite spot was the lobby. Either we were sitting around the massive, incredible fireplace or in one of the many Rocking Chairs visiting with family and friends.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Steven E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 18, 2013
We’re so pleased to read about your recent experience at our Chattanoogan Hotel, it certainly seems that you enjoyed your time here.
We look forward to your return visit, consider visiting Chattanooga this spring as the trees will be at full bloom and you can enjoy our outside grounds and connecting city park.
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

Stayed at this hotel coming home from a business trip. The hotel is very nice for the most part. A few areas need some paint fixed, but that was mostly in the hallways. Our room was nice, clean with a comfortable bed. It is situated a little ways from the heart of downtown, but the free electric shuttle picks you up at its stop a block away and takes you downtown, so it isn't a problem. You could also walk if you like - it is about a mile to walk to the river. The staff was helpful and accommodating. The pool area and hot tub looked nice, but we didn't have a chance to swim. We got a deal on the breakfast buffet online so were not sure what to expect but it was very good - one of the nicer breakfast buffets I have seen. I will definitely stay here again.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shell_collectr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 18, 2013
It is wonderful to read that you chose to enjoy an overnight stay at the Chattanoogan Hotel as you were traveling home. Thank you for your recommendations and for sharing such helpful feedback, we hope to welcome you back next time you are in town.
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 8, 2013

The best thing about this hotel is that the staff are the most enthusiastically helpful and friendly people I have ever encountered in a business, from the young man who helped me in from the front door, to the manager who sent me a hand-written note to the maintenance men who worked in my room. The bar and restaurant are very good, I recommend the breakfast and lunch buffet which is not only good food but reasonably priced.
Now for the rest of the story. This is a relatively new hotel. Unfortunately they hired a designer who does not know what a wheelchair is. Before I even got to my room I came to a wheelchair ramp that has carpeting on it. Someone from the hotel should borrow a chair and try pushing up that ramp, like pushing across a beach.
When I got to my room the height of the mattress was 8 inches above the wheelchair seat. When I called the front desk they immediately sent a crew and adjusted the mattress. The other issues with the "wheelchair accessible" room. The rack in the closet to hang clothes is about a foot too high. The switches on the lamp beside the bed are unreachable from a wheelchair or for someone lying in bed. The thermostat is in a corner behind a chair. Finally the ADA standards for a roll-in shower have been published for years that require a bench which is bolted to the wall. Imagine your liability insurance carrier watching a paraplegic transfer from a wobbly plastic stool on a wet floor to a wheelchair on a wet floor. Fold-down bench bolted to the wall. Also no in-room fridge.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Wheelchair-Bandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 18, 2013
Thank you for your review. I appreciate your comments regarding our staff along with mentioning the challenges you had in the room and on the property. I am sharing your comments with our Executive team and I am taking your suggestion and will personally use our hotel wheelchair to maneuver about the hotel. We want to make every stay a comfortable and pleasant one and I appreciate all your comments so that we can learn from them.

We do offer refrigerators in our fifth floor rooms and plan on doing so in all rooms, however we do have refrigerators available upon request and if one is available we are happy to deliver it.
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
Level Contributor
110 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

I've stayed here four times now and while the service has been consistent, the lobby is lovely, and the breakfast delicious (I love the oatmeal), the one change for the better (in my opinion) is that the in-room bathrooms seem to be nicer now than my previous stays. A little upgrading goes a long way with better lighting (new sconces), better counter tops, and a nicer shower head. I've never experienced a lumpy bed or bad pillows here - not sure what the other reviewers are getting at - I have gotten great sleep here and I think the bed and bedding are great. Room was sized similarly to a full-service Marriott. Front desk staff is kind and polite. Meeting facilities are great, if you're here for that. The coffee shop on the corner is great, as is the short walk to restaurants such as Urban Stack.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank volksaudinut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, March 8, 2013
Thank you for your continued patronage of The Chattanoogan. We are focused on providing a top notch experience when you are traveling on business or for leisure.
Thank you for your comments and we look forward to your return trip.
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chattanoogan

Property: The Chattanoogan
Address: 1201 South Broad Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chattanooga
#2 Business Hotel in Chattanooga
#9 Family Hotel in Chattanooga
#14 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Chattanoogan 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more   less 
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Also Known As:
The Chattanoogan Hotel Chattanooga
Chattanoogan Hotel Chattanooga
Chattanoogan Chattanooga

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