We always stop in Chattanoga on our trips from WI to Fl. Loved the city and was excited to check out the Crash Pad. Due to a delay in traveling didn't get in until midnight but the staff was accommodating and told me to give them a call when I arrived. They got us checked in and to our room, no problems. The design and layout is very well thought out and extremely clean. Unfortunately, had to leave the next morning so didn't get to hangout long. Will make sure to schedule a couple of nights next time we are passing through.