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“Number one in Tennessee”

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Hilton Garden Inn Chattanooga Downtown
Ranked #12 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Fairview, United States
1 review
“Number one in Tennessee”
Reviewed December 23, 2013

I have yet to find as high a quality hotel in terms of cleanliness, quality of décor, and overall value, in Tennessee. Every time I travel on business in Tennessee, Hilton Garden is my "go-to" Hotel if there is one available in the area of travel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 26, 2013
Hi, I am Mark Zielke the front desk manager. Thank you for your high expectations of us. It is a challenge we readily accept. We do our best to meet those expectations, and then go beyond them. We look forward to showing you that we are a step above. The staff here is second to none, and the more you stay with us the more you realize how special we are. Thank you for sharing your stay with us, we look forward to having you back.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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780 reviews from our community

Traveler rating
    448
    207
    65
    38
    22
See reviews for
297
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27
154
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 15, 2013 via mobile

This is a must stay hotel! U will not be disappointed. From front desk to housekeeping to the restaurant, excellent customer service skills. Rooms were clean, staff attentive and the breakfast crew is wonderful. Everything fresh, made to order and delicious! Special thanks to LaDonald, Candi, Linda, Troy, Brandon and Joseph. This crew made breakfast so enjoyable and they are a great representative of what the Hilton name stands for!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank useraa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 21, 2013
Hi, I am Mark Zielke the front desk manager. We have an amazing crew for breakfast. Recently the CEO of Hilton sent one a letter of recognition for the great job he is doing. We are lucky to have such great people working for us. Thank you for taking the time to mention each one by name, I will make sure they are rewarded for it. Troy was particularly happy to see his name mentioned. Thank you again, we look forward to having you back. Please tell people about the wonderful time you had and thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
74 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 13, 2013 via mobile

Good property with excellent customer service from the front desk staff. Only complaint is the low water pressure, my shower was at a trickle most days. Overall you can expect the normal HGI experience with solid staff, good breakfast and convent location.

Stayed December 2013, traveled on business
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 14, 2013
Hi, I am Mark Zielke the front desk manager. We certainly enjoyed having you stay with us and look forward to when you come back. This hotel is in a great location to the food and fun of downtown, just park at the hotel and walk. Thank you for mentioning the front desk, I never tire of hearing about the great job they do. I will make sure I tell the chief about how much you liked breakfast. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 13, 2013

I can't say enough about this hotel. Let me start with clean, friendly, and the place to stay in Downtown Chattanooga all come to mind. An excellent location and the place to stay. Every single staff member we met spoke to us and they all ensured our stay was to our expectations and more. I'll be back!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 14, 2013
Hi, I am Mark Zielke the front desk manager. The staff makes the difference here. We are lucky to have so many quality people that work for us. I am glad to hear that we exceeded your expectation. That is always our goal and thank you for bring it to my attention. I hope to see you again soon. Thank you for sharing your stay with us.

Mark Zielke, Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Fulton, Tennessee
2 reviews
Reviewed December 5, 2013

Normally we stayed at the Choo Choo but it was full and decided to stay here. It was great! Location was great bar was great! Just around the corner from our favorite resturant! Definatly stay there again!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tncutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 6, 2013
Hi, I am Mark Zielke the front desk manager. I am so glad you made the switch. This is how we build our loyalty. When people try our hotel and see the difference we make, they end up continuing to stay with us. We have a great staff that makes for a great stay. We look forward to you becoming a regular. Thank you for sharing your stay with us. Hope to see you soon.

Mark Zielke, Front Desk Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, TX
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 4, 2013

Everything is within walking distance and easy access to the interstate if you drive. The breakfast service isn't over the top and you have a nice selection - a buffet of items or the chef will fix what you want.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank TailgaterTray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 6, 2013
Hi, I am Mark Zielke the front desk manager. Location, location, location. We are in the best spot to see the attractions downtown. Easy to walk to both food and fun. I usually start my day off with our breakfast, an omelet and a pecan waffle. A good meal to start the day off right. I hope you stopped by the front desk to help you find the secrets that Chattanooga has. The front desk if full of information to help you have a wonderful stay. We are glad you shared your stay with us and hope to see you again soon. Thank you.

Mark Zielke, Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marble Hill, Georgia
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 3, 2013

We were looking for a "centralized" hotel in Downtown Chattanooga to take the Grandkids for a couple of nights. The Hilton Garden Inn was perfect in all aspects. The rooms were very clean and the staff very accommodating. The breakfast buffet was topnotch. All of us had a wonderful experience. Compliments to the all the staff who really know how to treat their guest. Will definitely stay here again and again....

Room Tip: Higher floors have less outside noise...like dumpster pick up
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 6, 2013
Hi, I am Mark Zielke the front desk manager. I am glad you brought the grandkids to our hotel. It is in the perfect location to park here then walk to everything you want to go see. The front desk is a big help in finding the hidden jewels in the city. I hope you took the kids to the park on the river, there is a merry-go-round the with fountains there. As a kid the only thing better than a merry-go-round was a pool, which we also have that is heated. A great place to bring the kids and have a wonderful stay. We thank you for sharing your stay with us. We hope to see you soon.

Mark Zielke, Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chattanooga Downtown

Property: Hilton Garden Inn Chattanooga Downtown
Address: 311 Chestnut St, Chattanooga, TN 37402-4902
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Chattanooga
#7 Romantic Hotel in Chattanooga
#7 Green Hotel in Chattanooga
#11 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Official Description (provided by the hotel):
The Hilton Garden Inn Chattanooga, Tennessee hotel is conveniently located on the city's state-of-the-art complimentary electric shuttle route; take a ride from the riverfront to the Chattanooga Choo Choo and Warehouse Row for some afternoon shopping.Deluxe accommodations, friendly service and a relaxed southern atmosphere await guests at our Hilton Garden Inn hotel in Chattanooga. Certain to please the busy executive or leisure Tennessee traveler are the Hilton Garden Inn's array of special amenities including complimentary high-speed Wi-Fi Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, dual-line phones with voicemail and data ports, large work desk, ergonomic chairs, and complimentary HBO(R). Hotel guests can also enjoy a complimentary USA Today(R) each weekday morning, our indoor swimming pool and whirlpool, fitness center with state-of-the-art equipment, our premiere fitness center and a 24-hour complimentary business center with secure remote PrinterOn(R) printing. ... more   less 
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Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga

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