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“A perfect stay”

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Hilton Garden Inn Chattanooga Downtown
Ranked #12 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Guntersville, Alabama
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A perfect stay”
Reviewed October 4, 2013

The Hilton Garden Inn is conveniently located near all downtown attractions and only a short walk uphill to the Bluff District and walking bridge. I used Hilton Honors points and was upgraded to a balcony room. Everything was perfect during our stay from the warm greetings from the desk to the housekeeping staff. The hotel was spotless and the bed was very comfortable. Breakfast is not complimentary but the cost is reasonable. We only wanted cereal so we were charged accordingly and not for the full meal.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alabuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, October 5, 2013
Hi, I am Mark Zielke the front desk manager. Wow do we have a nice art museum, it surprises me that such a small city can have such a nice museum. If you ever hear of the Hunter doing a glass exhibit go. There are a lot of nice shops in that area as well. A great way to spend the day. If you stay till Sunday go to the open air market to buy some crafts. It is nice to see all the artists and their crafts. Across the river are some nice shops as well. Come by the front desk we have lots of information on how to have a great day. Hope to see you soon and thank you for staying with us.

Mark Zielke, Front Desk Manager.
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788 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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English first
Montgomery, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed October 3, 2013

I read some of the previous comments about this hotel, but my visit was nice. The restrooms & room was clean and quiet. The only down was the very firm beds. By the time I got use to it, it was time to leave. The staff was extremely helpful even down to recommending attractions

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 992tammys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, October 5, 2013
Hi, I am Mark Zielke the front desk manager. You should try the king beds they have an adjustable firmness setting. Make it as soft as you want and sleep like a baby. We are trying to get all our bed to be adjustable in the near future. I hope you made it across the river to the merry-go-round, the kids love it. Come to the front desk we have many great ideas to spend the day with your family. Come back soon and thank you for staying with us.

Mark Zielke, Front Desk Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2013

Location was very convenient to downtown Chattanooga activities.
If you are going to see a baseball game, the stadium is right behind the hotel.
It is also very close to the children's museum.
This is my second stay at a Hilton Garden Inn this year. I will look them up again when I make travel plans.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kuniko D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, October 4, 2013
Hi, I am Mark Zielke the front desk manager. The baseball team is a farm team for the Dogers. 5 dollars gets you in the door. A great deal and a wonderful time. We have a great location in downtown that gets you everywhere quickly. Nice for buisness or when with your family. Hope to see you soon, thanks for staying with us.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level 6 Contributor
142 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed September 28, 2013

HGI is just a great, consistent brand. In an HGI you can count on a great workout in the morning, a made to order delicious breakfast, a friendly, helpful staff, a relaxing spot to grab a drink, etc. This place has all of that. The beds are sleep number style, which I really like. The rooms are well appointed, spacious, comfortable and spotless. The location of this hotel is super. Easy walking distance to great restuarants and Chatanooga attractions. I will definitely stay here again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnotherHoustonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, October 2, 2013
Hi, I am Mark Zielke the front desk manager. Thank you for the wonderful review. I have always thought this is a great hotel but I am a little biased. I enjoy working with such nice people, and the breakfast spoils me. The location could not be better. It makes for one of the best hotels experiences you can have. I hope more people come to experience the difference we make. See you soon and bring a friend.

Mark Zielke, Front Desk Manager
.
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Chattanooga, United States
1 review
Reviewed September 25, 2013

My wife and I are from Chattanooga, so we know this town very well. I chose to surprise her with a night away from the kids so we could stay downtown and enjoy a long night out. This hotel is in a great location - just two blocks from dozens of resturaunts and fun things to do downtown. It is just a nice place to be. It has a beautiful lobby, a nice bar and outdoor patio with a fireplace to add to the relaxed mood. The best part - the staff exceeded my expectations. I would highly recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, September 27, 2013
Hi, I am Mark Zielke the front desk manager. It is always nice to hear that we are exceeding your expectations. It is a wonderful place to relax after a night on the town. With the outdoor fireplace and the fully stocked bar right there. Enjoy yourself then, boom, right to your room. Easy as that. And so many nice places to eat in 2 blocks. Enjoy downtown, enjoy yourselves, we make it easy. Thanks for staying, tell your friends about the time you had and come back.

Thanks

Mark Zielke, Front Desk Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, United States
1 review
Reviewed September 24, 2013

On our visit to Chattanooga while on a road trip my wife and I decided to stay here after searching trip advisor. We were very happy with our choice! The staff was very friendly and helpful, the hotel was very clean, housekeeping was very good and the breakfast was great. The hotel was within easy walking distance to the aquarium, the river, the art museum, many restaurants and the pedestrian bridge which we walked across many times. The Chattanooga Choo Choo was a short trolley ride away and Lookout Mountain with its attractions was very easy to get to from the hotel. We highly recommend The Hilton Garden Inn Downtown to anyone visiting Chattanooga.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, September 27, 2013
Hi, I am Mark Zielke the front desk manager. This is a nice city and it sounds like you saw many of attractions. I hope you explored around the museum. There are a lot of nice shops on the road to the museum. And of course our hotel in right in the heart of downtown. So much to see so close by. Our hotel is close to everything and you get great service to go along with that. The front desk is very helpful in finding hidden treasure around town. Thanks for coming by, tell your friends about what a great place you found.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell
Level 6 Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 22, 2013 via mobile

Our family of 4 stayed here for one night and had a nice time. My only big complaint was the terrible pillows. My husband and I both woke up with stiff necks. Most of the staff were very friendly and helpful. The breakfast was pretty good. Apparently there are not any good restaurants that serve Sunday brunch so this might be your best bet. The indoor pool is nice but quite small so try to go when it is not crowded. Everything was very clean and the hotel is in a great location.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark Z, Front Office Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, September 24, 2013
Hi, I am Mark Zielke the front desk manager. We have both foam and feather pillows, please let the front desk know if you are unhappy so we can fix the problem. The front desk is very knowledgeable with places to eat so always check there first before you go out; we might just introduce you to your new favorite place. I am glad to hear how much you enjoyed the staff and location. We look forward to you coming back. See you soon.

Mark Zielke, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chattanooga Downtown

Property: Hilton Garden Inn Chattanooga Downtown
Address: 311 Chestnut St, Chattanooga, TN 37402-4902
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Chattanooga
#7 Romantic Hotel in Chattanooga
#7 Green Hotel in Chattanooga
#11 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Official Description (provided by the hotel):
The Hilton Garden Inn Chattanooga, Tennessee hotel is conveniently located on the city's state-of-the-art complimentary electric shuttle route; take a ride from the riverfront to the Chattanooga Choo Choo and Warehouse Row for some afternoon shopping.Deluxe accommodations, friendly service and a relaxed southern atmosphere await guests at our Hilton Garden Inn hotel in Chattanooga. Certain to please the busy executive or leisure Tennessee traveler are the Hilton Garden Inn's array of special amenities including complimentary high-speed Wi-Fi Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, dual-line phones with voicemail and data ports, large work desk, ergonomic chairs, and complimentary HBO(R). Hotel guests can also enjoy a complimentary USA Today(R) each weekday morning, our indoor swimming pool and whirlpool, fitness center with state-of-the-art equipment, our premiere fitness center and a 24-hour complimentary business center with secure remote PrinterOn(R) printing. ... more   less 
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Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga

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