We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Garden Inn Chattanooga Downtown
Ranked #12 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
chattan
Level Contributor
5 reviews
4 hotel reviews
“FAJ”
Reviewed January 3, 2013

This was our 3rd time at this Hilton and we will love it. Lori was a blessing helping me coordinate our reservations for 4 rooms and we just love the guys at the desk, Ben and PJ. They make us feel at home and are so helpful!

Rooms are great, (love the suites). We Will be back!

Room Tip: Have not stayed in a bad room
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janice s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, Guest Service Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, January 6, 2013
My name is Zach Hollis, the Guest Service Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I share all of our feedback with the hotel in order to build the best team possible and if there is anything else we can do to make your stay more enjoyable, I hope you feel free to let us know. I look forward to having you back as our guest and hope you won’t hesitate to contact me personally to assist you in any way I can!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

782 reviews from our community

Traveler rating
    449
    207
    66
    38
    22
See reviews for
298
204
27
155
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Oneonta, Alabama
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 1, 2013

We took our kids to rock city to see the Christmas lights and stayed here. It was a great trip. We requested a room with a balcony and we had a laarge room and a street view balcony. The staff were super friendly and the night desk clerk even made raman noodles for the kids late Saturday night. The indoor pool and hot tub was also a nice plus. We really had a great trip. P.J was super.

Room Tip: Ask for a balcony
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stanleyhicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, Guest Service Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, January 3, 2013
My name is Zach Hollis, the Guest Service Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I am sorry we did not provide enough amenities in the room during your stay. I spoke with our Housekeeping Executive and we will have this issue resolved for any future stay. I share all of our feedback with the hotel in order to build the best team possible and if there is anything else we can do to make your stay more enjoyable, I hope you feel free to let us know. I look forward to having you back as our guest and hope you won’t hesitate to contact me personally to assist you in any way I can.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
130 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 28, 2012 via mobile

Nice location in the heart of downtown. Friendly, helpful staff. Very good breakfast. Was disappointed did not get an up-grade considering my diamond status, especially since the hotel was only 60% full. Management needs to loosen up with the up-grades, especially with diamond members. Room a bit small, but very clean. The pool is smaller than my bathtub at home! Overall a decent stay.

Stayed December 2012, traveled with family
Helpful?
1 Thank temple1120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, Guest Service Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 29, 2012
My name is Zach Hollis, the Guest Service Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I am sorry we were not able to fulfill this request. When you choose to stay with us again, I will do everything I can to provide an upgrade. I would like to thank you for your continued loyalty. I look forward to having you back as our guest and hope you won’t hesitate to contact me personally to assist you in any way I can.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 19, 2012

The staff was very friendly and the room was comfortable. Unfortunately they are very deceptive about what is an additional charge.
When we checked in they gave us a parking permit and told us to make sure we had it on our dashboard. Then they invited us to join them inthe morning for a breakfast Buffett. The Buffett was no more that what we would typically get for a free breakfast at other hotels. No one said that it was 10 per person, no signs nothing. Just presented a bill at our table once we had sat down with some food. Ok fine, so we had to pay for our food. We stopped at the desk to check out and asked to make sure out breakfast had been added to our bill. The next day we received a call from the hotel that they didn't have our credit card to charge our breakfast or our parking! NO ONE had said that there was a charge for parking. We thought the permit they face us was part of our room. They were very deceptive about the additional charges, like they were trained to be that way. I will not be staying at another Hilton after this. Marriott treats their guest more openly and upfront about things. You know before hand if something is an additional price.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dlkcd5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, Guest Service Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 21, 2012
My name is Zach Hollis, the Guest Service Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I share all of our feedback with the hotel staff in order to build the best team possible and make every guest have a perfect stay! I am very sorry your stay was less then perfect. I am sorry about the Buffet and Parking charge. The parking charge is located on all online websites, however it is the job of the front desk to convey the additonal charges. I hope you will give us a chance to correct the mistake and show you that our hotel is the best choice. Again I am sorry and I hope you will contact me so we can talk further about this issue. Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, PA
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 1, 2012

I stayed here for 2 nights recently while visiting Chattanooga on business. The hotel is situated very close to several good restaurants and bars. The Tennessee aquarium and a few museums are all within a 10 minute walk. The staff was extremely helpful and friendly. The room was a typical HGI King room, mine was in the rear and looked out at the minor league baseball field. It was very clean with no issues. Parking is $8 per day in a small lot behind the hotel, but it's very convenient. I don't think there is anywhere else to park close by that is not metered so this is the only option. Pool was currently being rehabbed and reopening in early December.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikeinphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, December 5, 2012
My name is Kim Randall, the General Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I share all of our feedback with the hotel in order to build the best team possible and if there is anything else we can do to make your stay more enjoyable, I hope you feel free to let us know. I look forward to having you back as our guest and hope you won’t hesitate to contact me personally to assist you in any way I can!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 19, 2012

It's not the experience I would expect from a Hilton, no soaps/ shampoos in rooms, ceilings in rooms very low. Breakfast not good, dirty plates, old milk, I have to say though, staff was very accommodating and nice, that was the only positive.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awyman05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, November 20, 2012
My name is Kim Randall, the General Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I share all of our feedback with the hotel staff in order to build the best team possible and make every guest have a perfect stay! I am very sorry your stay was less than perfect. I hope you will give us a chance to correct the mistake and show you that our hotel is the best choice. I would like to talk personally with you about these issues. Also, I will have my Guest Service Manager contact you in hopes we can make it right. We guarantee the best service. Again I am sorry and I hope you will contact me so we can talk further about this issue. Thanks again!

I look forward to having you back as our guest and hope you won’t hesitate to contact me personally to assist you in any way I can.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2012

My husband and I were celebrating our 1st wedding anniversary and decided to try this hotel. Best choice ever the staff was super friendly from conscierge to waitress even housekeeping they all had a smile and all offered to help with anything if needed. The room was clean and huge we got a free upgrade because of our anniversary we had a jet tub with our own patio and beautiful view. They also offered breakfast which was really good. We always admire great customer service which they excelled in! Definetely would go back!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yasmin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-ManagerChatt, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, November 15, 2012
My name is Kim Randall, the General Manager at the Hilton Garden Inn, Chattanooga Downtown. I wanted to take a moment to let you know how much I appreciate your stay and how valuable your feedback is to us! I share all of our feedback with the hotel in order to build the best team possible and if there is anything else we can do to make your stay more enjoyable, I hope you feel free to let us know. I look forward to having you back as our guest and hope you won’t hesitate to contact me personally to assist you in any way I can!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chattanooga hotels
0.1 mi away
Hampton Inn & Suites Chattanooga / Downtown
0.1 mi away
DoubleTree by Hilton Hotel Chattanooga Downtown
0.9 mi away
The Chattanoogan
The Chattanoogan
#7 of 97 in Chattanooga
1,257 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Courtyard Chattanooga Downtown
Courtyard Chattanooga Downtown
#30 of 97 in Chattanooga
418 reviews
0.5 mi away
The Read House Historic Inn And Suites
0.5 mi away
SpringHill Suites Chattanooga Downtown/Cameron Harbor
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Chattanooga Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Chattanooga Downtown

Property: Hilton Garden Inn Chattanooga Downtown
Address: 311 Chestnut St, Chattanooga, TN 37402-4902
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Chattanooga
#7 Green Hotel in Chattanooga
#7 Romantic Hotel in Chattanooga
#11 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Official Description (provided by the hotel):
The Hilton Garden Inn Chattanooga, Tennessee hotel is conveniently located on the city's state-of-the-art complimentary electric shuttle route; take a ride from the riverfront to the Chattanooga Choo Choo and Warehouse Row for some afternoon shopping.Deluxe accommodations, friendly service and a relaxed southern atmosphere await guests at our Hilton Garden Inn hotel in Chattanooga. Certain to please the busy executive or leisure Tennessee traveler are the Hilton Garden Inn's array of special amenities including complimentary high-speed Wi-Fi Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, dual-line phones with voicemail and data ports, large work desk, ergonomic chairs, and complimentary HBO(R). Hotel guests can also enjoy a complimentary USA Today(R) each weekday morning, our indoor swimming pool and whirlpool, fitness center with state-of-the-art equipment, our premiere fitness center and a 24-hour complimentary business center with secure remote PrinterOn(R) printing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Orbitz, Hilton Hotels Direct, Travelocity, Cheap Tickets, TripOnline SA, Hotels.com, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Hilton Garden Inn Chattanooga Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing