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“Nice Hotel. Great Staff. Perfect location.”

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Hilton Garden Inn Chattanooga Downtown
Ranked #10 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Nice Hotel. Great Staff. Perfect location.”
Reviewed October 7, 2011

I chose this hotel based on the convenient downtown location and the majority of good reviews here. Overall our stay was very pleasant and enjoyable.

We were greeted by Leslie when we arrived to check-in. She was very warm and welcoming. We told her of our plans for dinner that evening at Hennen’s and she presented us with a coupon for a complimentary shrimp or calamari appetizer. (Hennen’s was one of the highlights of our trip and just a short walk from the hotel. I highly recommend this restaurant.)

I was a bit dismayed that the front desk did not have any maps of the local area. Fortunately the Visitor’s Center is just a block away. They provided us with plenty of maps, coupons and directions.

We were instructed to park in the parking lot behind the hotel. I suddenly wished that I could remember what other reviewers had said about parking. The parking lot behind the hotel has the most narrow parking spaces ever. You have to unload your passengers before pulling into the space. Then just hold your breath because you know that the vehicles on either side of yours may not be so careful when opening their doors. Once inside the hotel, we spotted the public parking across the street and I think that other reviewers had mentioned it as an option. I did not have a problem with the $8 hotel parking fee as this seems reasonable compared to other downtown area hotels.

Our room was overlooking Chestnut Street with a small balcony with two chairs and a table. We did enjoy sitting on the balcony a few times, but there is quite a bit of noise from the street. Seems to be a popular drag for loud motorcycles which luckily fizzled out by our bedtime.

The two queen beds had nice firm mattresses with soft linens. There was a small fridge, microwave, coffee pot, flat screen tv, and ironing board. The bathroom had Neutrogena products which I liked. I also appreciated the full sized hair dryer. Shower had fantastic water pressure and hot, hot water. Yeah! The desk had a sign indicating “free wifi” but we didn’t test it out.

When we first entered the room, I thought it smelled a bit moldy. We turned on the air conditioner and it seemed to help a bit. The room appeared very clean.

We enjoyed breakfast the next morning at the hotel. Jacob was our server and was extremely helpful. He kept our coffee cups hot and full. The buffet had the usual fair of fruit, scrambled eggs, grits, potatoes, yogurts, pastries, etc. They had a waffle iron where you could make your own waffle. The difficulty here is that the batter for the individual waffles was poured into little long-necked carafes. The heavy portion of the batter settled to the bottom so when you poured it onto the waffle iron, only the top liquid would come out. So you ended up with only a portion of a waffle, but it was tasty regardless. The crispy bacon was right on the mark. You could also order custom made omelets and pancakes.

The lobby keeps Starbucks coffee available 24 hours a day. They also had a nice selection of teas. We really enjoyed grabbing a cup on our way to and from the room.

Overall, I think I would return to this hotel primarily because of the wonderful staff. We truly felt like everyone went out of their way to be friendly and helpful. Chattanooga is a wonderful place to visit and the Hilton staff gave us a warm welcome.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank n2exploring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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792 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
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English first
Winter Springs, Florida
Level 6 Contributor
506 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 608 helpful votes
Reviewed September 10, 2011

I am a fan of Hilton Garden Inns as I think they have comfortable (sleep adjust) beds and very good pillows. The HGI in downtown Chattanooga is no exception. It is conveniently located to most everything in town. The only drawbacks are parking (not free and across a small side street), and the price is a bit high for the area.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank REVoigt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Payne, Alabama
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 6, 2011

The hotel was extremely clean! Sheets were soft and room smelled very fresh. The staff on hand was very friendly, accomodating, and very informative! Thanks for making our anniversary night great!

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISalesManager, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, September 8, 2011
We are happy to have hosted your anniversary and it was an honor to have assisted in making it a memorable occasion. Hope to see you back next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 5 Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 13, 2011

We had similar problems to the reviewer from July 26, 2011. Just as the other reviewer, we requested extra towels as we had four people booked and only towels for two. Again the arrival of additional towels never happened. We didn't bother going to the front desk and just made do with sharing the towels we had and bringing some back from the swimming pool. The requested towels arrived at 11am the following day without apology.
Just like the other reviewer, we came back to the room after a day out the next day and found that the room was not made up. This time we did complain to the front desk. They were very apologetic and, as compensation, waived our parking fee for our two night stay. While we went out for the evening they also arranged for the beds to be made and the bins emptied.
It would seem that the new management cited in other reviews are trying to rectify problems but are still being let down by the housekeeping staff.

  • Stayed August 2011, traveled with family
    • Value
    • Service
Helpful?
2 Thank juliamaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 10, 2011

We stayed here in may and had what the front desk attendant called a "fluke"of a stay. Our room was musty and the air conditioning unit was so loud that it woke us up all night long. We also found toe nail clippings on the floor-quite a pile that my 2 year old promptly picked up- so gross! We were told to expect a certificate in the mail to make up for our stay and after not receiving it months later and following up with the hotel I find out that there is all new management there and no record of our promise. I am in the progress of following up with their corporate on this after finding out that the new local management never even looked into this for me and i am still waiting to hear back from corporate. I thought the Hilton brand would be more concerned with customer satisfaction. In the future we will stick to marriotts and sheratons. If you choose to stay here and anything goes wrong, don't expect the staff to make it up to you. I was promised something that i am now left begging for.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Justwantagoodsleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISalesManager, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review, August 16, 2011
I hope you have received my message via Trip Advisor and I look forward to speaking with you personally to rectify any problems/concerns on behalf of the Hilton Garden Inn Chattanooga/Downtown and Hilton Hotels.

Kim Randall
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 26, 2011

The hotel was booked! The management knew this fact - or should.
We are not demanding guests - we just expect the simple things. We love this hotel - have stayed there several times.
The first day we requested extra towels. It never happened so my husband went down to the front desk. Over 2 hours later - 10 PM - they deliver the towels with apology. The late hour knock woke the grandchildren. The next day, we came back to the room after a day out . A plastic bag hung on the door handle - it contain a roll of toilet paper and a few towels. The room was not made up. We call down. Later the same gentleman (nice! friendly!) came to clean the room. He was not housekeeping! He did a great job on the room though.
At breakfast on Sunday the tables were dirty, the orders were delivered wrong to several tables, the waiter did not seem to be able to handle crowds. The buffet was often empty of simple things like water, glasses, silverware, milk. One waiter told us he couldn't help us - he was on call for the Starbucks counter!
For the price we paid we should not have to deal with poor housekeeping and the restaurant staff. This issue needs to be addressed immediately. We were told that the manager was informed of our issues but we never received a call or visit.
I would visit the hotel again - but request extra towels at check in. Also, I would request that the room be cleaned before a certain time.
Great place, great location, friendly folks. It just needs some additional employees who are trained for their job, who care about working with people.
Management - be available, be visible, check your reservations so that you have enough qualified staff on duty.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank FunnyPaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 25, 2011

The Great:
Clean and modern rooms
Great Front Desk Staff
Fantastic Location- 1 block from aquarium and restaurants
Decent indoor pool and jacuzzi

The Bad:
The Bed: Supposed to be adjustable but my back didn't agree
Breakfast- ABSOLUTELY no food. Told that it would be replenished and I waited an hour and it NEVER was. ASKED multiple times and still did not get replenished. There were a lot of angry people. My suggestion. Staff better and prepare better. This is not their first breakfast served!!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank teemu99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chattanooga Downtown

Property: Hilton Garden Inn Chattanooga Downtown
Address: 311 Chestnut St, Chattanooga, TN 37402-4902
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Chattanooga
#7 Romantic Hotel in Chattanooga
#7 Green Hotel in Chattanooga
#11 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Official Description (provided by the hotel):
The Hilton Garden Inn Chattanooga, Tennessee hotel is conveniently located on the city's state-of-the-art complimentary electric shuttle route; take a ride from the riverfront to the Chattanooga Choo Choo and Warehouse Row for some afternoon shopping.Deluxe accommodations, friendly service and a relaxed southern atmosphere await guests at our Hilton Garden Inn hotel in Chattanooga. Certain to please the busy executive or leisure Tennessee traveler are the Hilton Garden Inn's array of special amenities including complimentary high-speed Wi-Fi Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, dual-line phones with voicemail and data ports, large work desk, ergonomic chairs, and complimentary HBO(R). Hotel guests can also enjoy a complimentary USA Today(R) each weekday morning, our indoor swimming pool and whirlpool, fitness center with state-of-the-art equipment, our premiere fitness center and a 24-hour complimentary business center with secure remote PrinterOn(R) printing. ... more   less 
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Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga

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