My husband was in town for a business conference and I had the opportunity to come along - and keep myself busy all day. When we arrived, I had already called the hotel twice that morning with questions, and fully expected a 3-4 hour wait minimum before the room was ready (early check in - I arrived before 8am). Surprisingly, I was offered a handicap room immediately or the option to wait for a regular room. After checking out the handicap room I accepted it as a great solution. It is a very accessible room, with all accessible amenities, including a wall flasher doorbell (don't know what they are called) for deaf users. Out of all the deaf people I know, I would not have thought to ask for a handicap room if I was deaf, but now I know. There is even a phone on the wall right next to the toilet, I suppose for help for the seriously handicapped. Instead of a shower stall as I feared (and I know many handicapped need a shower stall rather than tub) there was an amazing shower with bars all around inside a traditional tub, and an amazing adjustable shower head. The only downside was it clearly could attach at a level usable for the wheelchair bound and it was at its highest setting, reachable only to those standing. However, since I am physically fine, I would imagine that housekeeping might adjust that when they know someone wheelchairbound would stay there alone.
I am not used to reviewing for handicaps so I'm sure I'm missing something, but everything seemed very accessible. Even the closet was at a lower height for most of it, and a standard height for a small section (important for hanging tall things without wrinkles, even for the handicapped!)
I have enjoyed the room enough and its cleanliness that I have stayed in the room and not explored much of Chattanooga. We checked out the pool area, and the pool was great (although small as most hotel pools are, but this is common) and the hot tub was over chlorinated. We talked to the hotel staff who were very surprised, and it has had good reviews, so we think someone double-added the chemical or something like that.
All interactions with hotel staff have been fabulous and everyone, including maintenance staff have been very courteous. The biggest downside for me was the paid parking, but in a downtown area it has to be expected (and if there was a cheapie hotel here they would have to pay too - it's a facet of being in a great downtown location). The pedestrian bridge is worth walking to and over... this is a beautiful area. Having previously been employed by a similar class of hotel (not owned by Marriott), I definitely agree with other reviewers that having a valet service would be a great addition to the hotel. In this setting, the parking garage itself was not the most obvious set up and there are many guests willing to pay an extra amount (Parking was$ 8 I would expect Valet to be... $12?) to avoid the hassle.
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- Also Known As:
- Courtyard By Marriott Chattanooga Downtown Hotel Chattanooga
- Chattanooga Courtyard
- Chattanooga Marriott