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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Ranked #26 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 13, 2013 via mobile

Just stayed here last night on our way to Orlando. We usually love Holiday Inn express for overnight stays, but this one wasn't up to par. When we arrived, there was ONE parking spot left. Breakfast was fair but there was very little seating. The floors in the room were dirty. The bathroom needed remodeling badly -- peeling paint even. I guess I wouldn't have been so upset if I hadn't paid so much. It was more than I had ever paid for a Holiday Inn Express for half the quality.

Stayed: October 2013
1  Thank LuckyIndyGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded October 14, 2013

Dear LuckyIndyGal,

Thank you so much for providing feedback regarding your stay. I sincerely apologize that you were dissatisfied with your stay. Our #1 goal is customer satisfaction and we strive to ensure that every guest has a comfortable and hospitable stay. I would be happy to speak with you further regarding the issues that you experienced. Feel free to contact me at (423) 308-0116. Once again thank you so much for your feedback and I hope that you will give us another opportunity to show a truly hospitable stay.

Sincerely,

Alicia L.
Social Media Manager

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259 - 265 of 539 reviews

Reviewed October 3, 2013

As I continue around the south, we've spent a lot of time in the HIX brand. Leaving sleepless Nashville behind, this place is but a half mile off the freeway. Noise not an issue. No obvious recognition or upgrade as platinum, but the room.. 206 was sound and clean, with a nice evening cookie and a standard and great brekky. One to return to if in the area.

  • Stayed: October 2013, traveled with family
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1  Thank drdanielmacdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded October 4, 2013

Dear drdanielmacdonald,

Thank you so much for your loyalty to our brand and thank you for choosing the Holiday Inn Express Chattanooga Lookout Mountain! We are so pleased that you enjoyed your stay with us and sincerely appreciate your stamp of approval here on TripAdvisor! Should your travels bring you back through the area we look forward to welcoming you back!

Sincerely,

Alicia L.
Social Media Manager

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Reviewed September 24, 2013

Stayed there on our road trip. Friendly Staff, Clean comfortable room. The breakfast was good as those free breakfast can be. Good location far enough from Interstate to be quiet but still conveniently located. Would recommend this hotel if you are staying in Chattanooga.

  • Stayed: September 2013, traveled with family
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Thank Harold S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded September 25, 2013

Dear Harold S,

On behalf of our team here at the Holiday Inn Express Chattanooga Lookout Mountain we are so thankful for your wonderful feedback! Our team goes above and beyond to ensure that each guest walks away with a wonderful and memorable experience. As you continue your road trip we wish you safe travels and hope to see you on the return trip!

Sincerely,

Alicia L.
Social Media Manager

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Reviewed September 6, 2013

Very nice rooms. We got a double queen and there was enough room beside the one bed for a sleeping bag without obstructing walking. We sometimes travel with grand kids and extra room is nice. Not many hotels have this. Room had absolutely no smoking smell. Most "non-smoking" rooms always smell of the spray managers use thinking they can trick us into believing no one smoked in the room.

Great bed. Love four pillows on each bed. Fan that can run all night as the other reviewer said. Bath/shower drains nicely. Frig, microwave, desk, chair, and plenty of lighting. Curtains keep early morning light out. Love the bathroom. They have kept this hotel updated very well

Check in was the quickest weve ever had. Forgot we were "members" so we got a goody bag. would definitely stay here again and recommend it to friends. Rate was decent for AAA. Of course you add tax and wham its up there. But all in all I'm very pleased for a total of around $125.

Room Tip: We stayed on 4 th floor on east side.
See more room tips
  • Stayed: September 2013, traveled with family
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1  Thank MeryMeCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded September 9, 2013

Dear Mary Lou C,

Thank you so much for choosing the Holiday Inn Express Chattanooga Lookout Mountain! I am delighted to read that you enjoyed your stay with us here in the Scenic City and will share this wonderful review with the team. We hope to continue to surpass our guest expectations and maintain a great hotel that guests love. When you are back in Chattanooga for any future travels, we look forward to being able to accommodate you.

Sincerely,

Alicia L.
Social Media Manager

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Reviewed September 2, 2013

This hotel had possibly the most comfortable beds that we've ever slept in.Situated right next to lookout mountain/ ruby falls/rock city, this is the place to stay if you plan to visit these attractions. The staff was VERY polite, the room/hotel very clean, and the free morning breakfast was great. The hotel also has a indoor swimming pool. The hotel is right across the street from a Cracker Barrel restaurant and there are a few other restaurants within 1/2 mile. I would not hesitate to stay at this here in the future.

  • Stayed: November 2012, traveled as a couple
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1  Thank Js11110PSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded September 3, 2013

Dear Js11110PSL,

Thank you for choosing to stay at the Holiday Inn Express Chattanooga Lookout Mountain and for taking the time to post a review of your experience. As an experienced traveler, we are thrilled to read your warm comments about our hotel property, service and phenomenal hospitality team!

Next time you are in the Chattanooga area looking for a great night sleep we hope to be your #1 choice!

Sincerely,

Alicia L.
Social Media Manager

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Reviewed August 31, 2013

This is a nice hotel. It is very quiet! The beds are comfortable, too. The bathroom was roomy with plenty of counter space and towels. I like that the AC/Heater unit had the option of leaving the fan run continuously - that helps drown out all the "strange" noises. There was a Fridge and Microwave. The suite had only a short partial wall separating the "living room" from the "bedroom. The pool was heated, but could have been warmer for my taste. The exercise room was nice, but on the opposite side of the hotel from the pool. Breakfast was great - I have never seen an "instant pancake maker" before. You just push a button and out come two pancakes. Although after tasting them, I can see why I have never seen one before. The only thing that needs improvement is the elevator! When getting on, it "shifted" and then made a horrible noise as it went up or down. We would stay here again, for sure!

  • Stayed: August 2013, traveled with family
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2  Thank JuwelAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded September 3, 2013

Dear JuwelAnn,

We appreciate your valuable feedback regarding your experience at the Holiday Inn Express Chattanooga Lookout Mountain and for taking the time in posting your review on TripAdvisor for other potential guests to read.

We are pleased that you enjoyed your stay and look forward to welcoming you back for future visits to the area!

Sincerely,

Alicia L.
Social Media Manager

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Reviewed August 30, 2013

I booked this hotel through Hotwire, not knowing which hotel I would get until the confirmation was received. I was very happy with the hotel. Very clean and seemed to be fairly recently updated. Overall appearance was good, inside and out. Staff were nice and professional. Breakfast was on par with what you get at Hampton Inn. The drive into downtown Chattanooga was quick, maybe 5-8 minutes. And you don't have to pay for parking, which can be an issue if you stay at some places downtown.

Stayed: August 2013, traveled on business
1  Thank Tommy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded September 3, 2013

Dear Tommy J,

We sincerely appreciate your feedback regarding your recent stay at the Holiday Inn Express Chattanooga Lookout Mountain! It was our pleasure to be your hotel of choice while visiting the Scenic City! We recognize that there are a ton of choices when it comes to hotel accommodations in the Chattanooga area and are pleased that you were satisfied with your stay. Our team strives to provide each guest with a memorable experience that encourages guests to come back! We look forward to welcoming you back on future trips to the area.

Sincerely,

Alicia L.
Social Media Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Address: 3710 Modern Industries Pkwy, Chattanooga, TN 37419-2380
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Chattanooga
#15 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Price Range: $107 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Enjoy Breathtaking Views at Our Hotel in Chattanooga, TN Nestled at the foot of the mountain, our Holiday Inn Express® hotel in Chattanooga, TN - Lookout Mountain is just five minutes from the exciting downtown area. Our location is perfect for travelers who want to be close to attractions while enjoying a peaceful atmosphere. Corporate travelers may utilize our business center, featuring print, fax and copy services. We also offer free wi-fi to make staying in touch easy. While visiting Chattanooga, TN, families enjoy spending the day at the nearby Tennessee Aquarium and then hopping aboard the Southern Belle for a cruise along the Tennessee River. Raccoon Mountain Caverns, Rock City and Ruby Falls all offer great outdoor adventures, too. Guests may want to see the site of a Civil War battle at Point Park, just minutes from our location. Our hotel's friendly and knowledgeable staff works hard to ensure your stay a positive experience. We invite you to enjoy our complimentary Express Start breakfast featuring our signature cinnamon rolls and 100% Arabica bean coffee. Our property also has a heated, indoor pool, so that the kids can go for a swim, as well as a fitness center so you can keep up with your workout routine. ... more   less 
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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