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“Very good value and good location”

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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Ranked #23 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersBronze level
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very good value and good location”
Reviewed April 8, 2013

I recently stayed here for a family vacation with several other relatives. They have 2 little girls so we wanted a place that was child friendly. This hotel fit the bill because of the generous free breakfast (cereal, yogurt, eggs, biscuits, sausage/bacon, bagels, bread, and pancakes). There was plenty of food and a large dining area to accommodate the guests. They also have a small indoor pool that the kids enjoyed. The staff were very nice and went out of their way to be helpful and friendly. The hotel is currently under renovation, but it was not too disruptive. We were on the 3rd floor, which has not yet been renovated. Our room was still quite nice, with the exception of the old clunker TV. The other rooms have nicer furniture and flat screen TVs, so try to get a renovated room.

Room Tip: Avoid the third floor. Try to get a room on the side away from the highway to avoid noise.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KW_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, April 9, 2013
Dear KW_NC,

Thank you for taking the time to provide us with your feedback regarding your stay at the Holiday Inn Express Chattanooga Lookout Mountain! It was our pleasure to provide you the comfort you deserve while traveling with family! We greatly appreciate your business and I am very pleased that you had a wonderful stay.

I hope you should you take another family vacation we will be your hotel of choice and you'll be able to enjoy our newly renovated accommodations.
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507 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Virginia
2 reviews
Reviewed April 3, 2013

We happened to come in late and were unable to get a room on the 4th and 5th floors which have been recently renovated. The first and second are bring renovated now, The room showed its age. The bathroom door could not be easily shut and made a loud noise when closing it completely. The breakfast is fairly sparse compared to the Hampton Inn. Also, the half-n-half container smelled like it had not been cleaned for some time. Overall, having stayed at HIExpress a couple times, I would say the facilities were not as nice as my previous stays. The staff was friendly and apologetic and did reduce the price by $20 for the night. I rated it average for value based on this decrease. Recommend you ask for a guarantee of a renovated room before making a reservation or a reduced rate. I rated the un-renovated room as below average as the carpet, furniture and tub were well used. The door was also a problem.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tgmva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, April 5, 2013
Dear Tgmva,

Thank you for taking the time to provide us with your feedback regarding your stay at the Holiday Inn Express Chattanooga Lookout Mountain! I apologize that you were not completely satisfied with your stay and accommodations. I assure you that all renovations will be completed by May and we will have completely renovated, modern, and wonderful accommodations. I am happy that we were able to reduce your rate for the inconvenience during your stay and I hope that you will come back and see the finished product!

Once again thank you for choosing the Holiday Inn Express Chattanooga Lookout Mountain! We continue to make improvements everyday and I hope that you will give us an opportunity to provide you with a superior experience.
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northeast
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 28, 2013

I like to book hotels ahead of time and read the reviews, but when I'm on the road don't have that luxury. Thank goodness I happened upon this Holiday Inn Express. The staff was friendly and went above and beyond, giving us a quiet room since we'd spent the night before in a hotel that put us right beside the ice machine. Great breakfast in the morning and beds were super comfortable. Worth every penny.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, March 29, 2013
Dear t j,

Thank you for taking the time to post a review of your recent experience at the Holiday Inn Express Chattanooga Lookout Mountain on TripAdvisor for other potential guests to read. I am very pleased to read your positive comments about your stay and the wonderful service you received by our staff. This truly means the world to our team!
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2 reviews
Reviewed March 26, 2013

The staff made the stay. Renovations are really coming along but the entire staff was amazing. From the front desk, housekeeping, breakfast attendants , everyone we came into contact with was friendly and courteous. Jeremiah at the front desk goes above and beyond. They will be the reason we return.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvvFams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, March 28, 2013
Dear EvvFams,

We are humbled and very thankful by you compliments of our team! We greatly appreciate your business and I am very pleased that you had a wonderful stay. I will be sure to pass on your compliments to Jeremiah!

Thank you again for choosing our hotel and the next time your travels bring you to the Scenic City I hope you will include us in your overnight travel plans again!
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2 reviews
Reviewed March 26, 2013

We know that you all were striving for excellence and you achieved it! The cleaning manager and her crew was excellent and always catering to us. The breakfast manager and her crew was always making sure we received plenty of food . Thanks for every thing!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toby3564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, March 28, 2013
Dear toby3564,

Thank you for your heartfelt acknowledgement and for complimenting and recognizing that our professional service team goes above and beyond to roll out the red carpet for our guests. This, in itself, is the ultimate goal we are looking for from guests like yourself.

Your kind words are appreciated by all of our team and management that works exceptionally hard to provide the incomparable level of service that our guests come to expect when staying with us. On behalf of my team, we look forward to welcoming you back and hope to exceed your expectations once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotch Plains, New Jersey
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 25, 2013 via mobile

Nice newer hotel with indoor pool, exercise room, large free breakfast. Close to all the Lookout Mtn attractions, and the rest of Chattanooga is very close too. Biggest drawback is that it's set on a high hill- need a car to get anywhere or anything - but that's relatively minor.

Stayed March 2013, traveled with family
Helpful?
Thank DaveT889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, March 26, 2013
Dear DaveT889,

We are delighted to learn of your positive impressions after your stay with us at the Holiday Inn Express Chattanooga Lookout Mountain. It is very pleasing to read that our efforts to ensure a wonderful stay are so warmly acknowledged.

Thank you kindly for your kind words and for taking the time out of your day to post your experience with us on TripAdvisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alapaha, Georgia
Level 6 Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 23, 2013

I was just there for one night. The hotel was being renovated. Because of this there were workers coming and going. Also after checking a couple of floors, I couldn't find an ice maker that was working. The room was nice and comfortable. Would stay again after the renovations are over.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jgaskins43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, March 25, 2013
Dear jgaskins43,

Thank you for choosing the Holiday Inn Express Chattanooga Lookout Mountain for your recent stay and for sharing your experience on TripAdvisor.

I am pleased that you enjoyed the convenience of your room, and I happy to know that you will be staying with us once renovations are complete! Please accept my apology for the difficulties and inconvenience you experienced during this process. As you know are in the midst of a renovation, and we are working quickly to make improvements to our hotel. We will try to ensure that this process does not disrupt future guest stays.

We look forward to welcoming you back and hope to exceed your expectations in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Property: Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Address: 3710 Modern Industries Pkwy, Chattanooga, TN 37419-2380
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Chattanooga
#16 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Enjoy Breathtaking Views at Our Hotel in Chattanooga, TN Nestled at the foot of the mountain, our Holiday Inn Express® hotel in Chattanooga, TN - Lookout Mountain is just five minutes from the exciting downtown area. Our location is perfect for travelers who want to be close to attractions while enjoying a peaceful atmosphere. Corporate travelers may utilize our business center, featuring print, fax and copy services. We also offer free wi-fi to make staying in touch easy. While visiting Chattanooga, TN, families enjoy spending the day at the nearby Tennessee Aquarium and then hopping aboard the Southern Belle for a cruise along the Tennessee River. Raccoon Mountain Caverns, Rock City and Ruby Falls all offer great outdoor adventures, too. Guests may want to see the site of a Civil War battle at Point Park, just minutes from our location. Our hotel's friendly and knowledgeable staff works hard to ensure your stay a positive experience. We invite you to enjoy our complimentary Express Start breakfast featuring our signature cinnamon rolls and 100% Arabica bean coffee. Our property also has a heated, indoor pool, so that the kids can go for a swim, as well as a fitness center so you can keep up with your workout routine. ... more   less 
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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