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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Ranked #25 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersBronze level
Buffalo, NY
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hotel!”
Reviewed February 6, 2013

Really loved everything about this hotel. It was simple but with some nice upgrades. We were in town for a wedding and stayed here for 3 nights. Rooms were really nice. I thought the beds were super comfy and loved that there were soft pillows and more firm pillows. I also love hotel showers with the curved shower curtain. Its the little things in life that make me smile.
The breakfast was also so delicious. The women who is their breakfast attended was wonderful and always greeted us with a big smile.
Very close to the highway. We were downtown within 10 min. Check out the yummy restaurants on Market St.
Would stay here again in a heartbeat!!

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank laurel284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, February 8, 2013
Dear laurel284,
Thank you for taking the time to share your experience while you were our guest. We appreciate your comments and glad that we were able to provide you with a comfortable, pleasant and wonderful stay. We hope that you would be our guest again on your next trip to the Chattanooga area.
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507 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Algonquin, Illinois
Level 1 Contributor
4 reviews
Reviewed January 23, 2013

We stayed here one night and had a wonderful experience. Without a reservation, we arrived at 6 pm and were swimming by 6:30. The pool area was on the small size but not crowded and all four of us enjoyed the swim. The room was clean and the beds were divine. The young woman at the front desk was very helpful in providing directions for local eateries. When my husband got into bed for the night, he said "Wow, this is so comfortable we should stay another night!" We had the continental breakfast the next morning and other than the waffle maker not being up and running, it was a nice way to start the day. I would recommend this Holiday Inn Express. We had a wonderful experience.

  • Stayed January 2013, traveled with family
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Helpful?
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, January 24, 2013
Many thanks for boasting about us on TripAdvisor! The staff here really do work hard to go above and beyond for every guest every day. We take pride in what we do and your review is truly appreciated more than you may know. Should your travels bring you back to the Chattanooga area please stop in and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level 6 Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 9, 2012

We stayed here one night and that was enough. The girls working the front desk at evening check in were very nice but that's where the happy part ends. The carpet in our room was stained and sticky, the air in the room didn't work correctly and the bathroom had a weird smell. The beds were comfy, but the noise from the interstate pretty much canned any hopes of getting a good night's sleep. The front desk called the next night informing me I had left important medication in my room and offered to ship it to me on Monday morning. Instead, it didn't go out until Wednesday afternoon. Leaving it there was my fault, but please don't say you'll take care of something Monday morning, especially something like medication, and then wait another 2 days. Disappointing customer service.

  • Stayed October 2012, traveled with family
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    • Service
Helpful?
Thank Chelleys00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, November 29, 2012
Dear Chelleys00,

We appreciate that you took the time to review our hotel. Thank you for recognizing our kind staff. I would like to apologize that our service, bathroom facility and the cleanliness of the room fell below your expectations. The feedback we receive from our guests enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. It is our goal to consistently provide superior service and accommodations and your comments are very important to us.

We are in the midst of targeting many of the concerns that you pointed out and we hope to have the honor of serving you again should your travels bring you back to Chattanooga.

Sincerest Apologies,

Alicia Lascelles
Social Media Manager
Holiday Inn Express & Suites Lookout Mountain, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kentucky lake
Level 4 Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 3, 2012

We checked in the knowing that you cant really go wrong with the Holiday Inn Express from past stays in diffrent parts of the country. But we were wrong. The pool was treated with Salt. So Bad we could not stand it. If you like the taste of sweat you will love the pool. It was terrible. Then we decided to leave after the first night. Cleaning carts in the hall so we could barely pass with the luggage cart without rubbing against dirty towel bags and linen carts. But to top it all off we went to check out the clerk charged my card before I even got to the front desk for someone elses room! How safe is your credit card information there?? We were even going to pay cash for the room, so to sum it up if you like the taste of sweat, dirty bathroom towels rubbing your bags in the hall and paying for someone elses room this place is for you. We stayed at the FairField Inn the following night and it is great. Dont Waste you time with the Hoilday Inn. Thanks

Room Tip: There are not any.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, October 17, 2012
Dear B I,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood, FL
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2012 via mobile

But for a Holiday Inn Express this facility is totally substandard. No issues with staff, but the updates and upgrades appear to have been done by a child. Everything looks half done. Carpet coming up, broken buttons and switches, paint splattered about. The room was clean, and the staff were fine, but we stay at HIEs because we know what to expect and we are willing to pay for that. This room and this facility is worth $60 to $75 at best. Very disappointed.

Stayed September 2012, traveled as a couple
Helpful?
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 31, 2012

We stayed here while traveling home from Florida. The staff was friendly, and we did not have any issues with the rooms (they were clean). We liked the location - it was easy to get to from the Interstate. There were several restaurants and a Wal-Mart nearby as well. We would stay at this hotel again in the future.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
Thank Billy755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 31, 2012

Tina, front desk, was extremely helpful in cleaning up reservation mess from HI the night before. Gave us directions to great restaurant we had read about. Not the newest HI but very nice folks. Rooms clean, breakfast good, but what was with the gentleman asleep in the chair while we were eating? None of the staff addressed this issue and made us a bit uncomfortable. Was he just passing by hotel? Was he a guest who forgot where his room was? Good location though and we would stop again. Thanks again Tina!

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank peggyg234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Property: Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Address: 3710 Modern Industries Pkwy, Chattanooga, TN 37419-2380
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Chattanooga
#16 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Enjoy Breathtaking Views at Our Hotel in Chattanooga, TN Nestled at the foot of the mountain, our Holiday Inn Express® hotel in Chattanooga, TN - Lookout Mountain is just five minutes from the exciting downtown area. Our location is perfect for travelers who want to be close to attractions while enjoying a peaceful atmosphere. Corporate travelers may utilize our business center, featuring print, fax and copy services. We also offer free wi-fi to make staying in touch easy. While visiting Chattanooga, TN, families enjoy spending the day at the nearby Tennessee Aquarium and then hopping aboard the Southern Belle for a cruise along the Tennessee River. Raccoon Mountain Caverns, Rock City and Ruby Falls all offer great outdoor adventures, too. Guests may want to see the site of a Civil War battle at Point Park, just minutes from our location. Our hotel's friendly and knowledgeable staff works hard to ensure your stay a positive experience. We invite you to enjoy our complimentary Express Start breakfast featuring our signature cinnamon rolls and 100% Arabica bean coffee. Our property also has a heated, indoor pool, so that the kids can go for a swim, as well as a fitness center so you can keep up with your workout routine. ... more   less 
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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