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“One of Holiday inn express' worst.”

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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Ranked #22 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“One of Holiday inn express' worst.”
3 of 5 bubbles Reviewed August 11, 2012

When we booked our room online we requested a roll away and when we arrived at the hotel the women at the front desk told us that rollaways in Tennessee were against fire code. It would have been nice to tell us that when we first requested one. They made Up for themselves though by upgrading us to a suite with a pull out couch for no additional charge. When we unloaded our car onto a luggage cart we had trouble pushing the cart then realizing that the cart had two flat tires we got the cart inside and started loading our bags on the other luggage cart (which also had two flat tires) the women at the front desk watched us load up another broken cart and said nothing. The fan and light over the shower were broken which made showering very unpleasant. The breakfast was good as usual but the two staff stood in the back room talking instead of resupplying the missing food and coffee. It was the worst holiday inn express I have stayed in.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eaa124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, September 1, 2012
Dear Eaa124,

Thank you for posting a review of our property. We are hospitality professionals who pride ourselves on delivering world class customer service and it is my regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any shortcomings you experienced from our staff and for the inconvenience caused by our luggage carts. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

Traveler rating
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    71
    35
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Pensacola, FL
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 9, 2012

Just a couple of minor matters - We arrived a little after noon with reservations. There were 3 cars in the parking lot but no rooms available in the Inn. The front desk lady was rather surley in informing me that check in was 3 pm, which I knew, and that NO rooms would be available until then due to a cleaning crew staffing problem. OK. When we returned shortly after 3, different front desk crew who said no rooms available. I replied that was what I had been told 3 hours ago. A room became available. Only other issue is the plastic utensils for breakfast are the thinnest I have ever seen, bending almost double. Please, Mr. Manager, get some regular plastic utensils. I'd even pay the 3 cents more they cost! Otherwise, clean, nice property with free internet, parking, and breakfast. Next to Cracker Barrell. 5 minutes or so from downtown near Lookout Mountain, Inclined RR, Ruby Falls.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

We stayed here on our way to Florida. The room was clean. The beds were comfortable, in fact we over slept. We felt very safe. The breakfast was just okay, nothing special. I definately would use this hotel again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adventurerer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trenton
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed August 2, 2012

Location of this hotel was great as to Ruby Falls but it was too close to a major highway so had constant night time road noise. Several others places to stay that were further away so would recommend them before this hotel.

Room Tip: Had a back corner room but still had a lot of heavy road noise from the highway.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, August 17, 2012
Dear Deborah R,

Thank you for taking the time to express your thoughts and concerns. Your comments encourages our team members to work even harder and consistently delight our guests. I would like to apologize for the experience you had due to the outside noises. I understand the discomfort this has caused you. Your feedback is our best resource for improving guest services and comfortable accommodations. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pisgah, al
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 28, 2012

Indoor pool room was very hot if you were not in the pool. (It was 90 degrees outside) 91 in the pool room. Breakfast was average. They could take lessons from the Holiday Inn Downtown Chattanooga or the Clairion in Gatlinburg for having a good breakfast! Noise from outside the room was minimal, but doors shutting, etc from outside the hall was above average. Rest of it is a 10!!! We will go back!

Room Tip: not sure other than it was quiet in ours on the 2nd floor except for other tennants doors shutting...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KYBPISGAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 25, 2012

Severe cleanliness issues. Old blood stains on towels, first room so full of mold and mildew had to request a new room, new room had toenail clippings on floor, the nasty towels, toilet ran all night and hadn't been vacuumed in quite some time. Significant lack of care and concern on all levels. However, the am front desk staff was kind and apologetic.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler8367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, August 10, 2012
Dear Traveler8367,

We appreciate that you took the time to review our hotel. Thank you for recognizing our kind staff. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to apologize that our service, bathroom facility and the cleanliness of the room fell below your expectations. The feedback we receive from our guests enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. It is our goal to consistently provide superior service and accommodations and your comments are very important to us.

We hope to have the honor of serving you again should your travels bring you back to Chattanooga.

Sincerely,

Zelyn N.
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 24, 2012

We met up with other family members here, and it worked beautifully. We stayed one night, and enjoyed a great breakfast buffet, and the indoor pool; then split up to go west for some, and south for others.

Room Tip: higher floors, no traffic noise.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarthaA2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Property: Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Address: 3710 Modern Industries Pkwy, Chattanooga, TN 37419-2380
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Chattanooga
#16 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Enjoy Breathtaking Views at Our Hotel in Chattanooga, TN Nestled at the foot of the mountain, our Holiday Inn Express® hotel in Chattanooga, TN - Lookout Mountain is just five minutes from the exciting downtown area. Our location is perfect for travelers who want to be close to attractions while enjoying a peaceful atmosphere. Corporate travelers may utilize our business center, featuring print, fax and copy services. We also offer free wi-fi to make staying in touch easy. While visiting Chattanooga, TN, families enjoy spending the day at the nearby Tennessee Aquarium and then hopping aboard the Southern Belle for a cruise along the Tennessee River. Raccoon Mountain Caverns, Rock City and Ruby Falls all offer great outdoor adventures, too. Guests may want to see the site of a Civil War battle at Point Park, just minutes from our location. Our hotel's friendly and knowledgeable staff works hard to ensure your stay a positive experience. We invite you to enjoy our complimentary Express Start breakfast featuring our signature cinnamon rolls and 100% Arabica bean coffee. Our property also has a heated, indoor pool, so that the kids can go for a swim, as well as a fitness center so you can keep up with your workout routine. ... more   less 
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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