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“Decent stay.” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
Ranked #49 of 96 Hotels in Chattanooga
White Bear Lake, Minnesota
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Decent stay.”
4 of 5 bubbles Reviewed March 28, 2013

We booked this room 20 minutes prior to arrival as we were driving back toward Minneapolis from Orlando. Upon arrival we were greeted by the very friendly and professional employees. The room was comfortable and clean. It was very easy to tell that after the recent re-branding of Holiday Inn Express that this facility only partially remodeled their rooms because of the faded pastel flower pictures and the old, moldy wall paper in the bathrooms. I am guessing that the area that this hotel's in is no longer a thriving area of Chattanooga because of the number of closed name brand restaurants so that may be the reason for the lack of updates, but if they plan to stick with the Holiday Inn Express brand and keep loyal guests they may want to update all aspects of their property.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank blahs182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, April 1, 2013
Dear blahs182,

Thank you for taking the time to provide us with your feedback regarding your stay at the new Holiday Inn Express Chattanooga East Ridge.

Our team strives daily to exceed expectations and we are terribly sorry that you were left to feel disappointed with the conditions of your guest room. I am very happy to read your positive comments about our service team and the cleanliness and comfort of your room. It is certainly with great pleasure that we take every opportunity to exceed our guests expectations and we do hope to ensure you will want to return.
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241 reviews from our community

Traveler rating
    101
    70
    35
    23
    12
See reviews for
110
51
12
32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 17, 2013 via mobile

Stayed at this hotel one night while visiting Chattanooga. The location was decent, right off I-75 and 7 miles from downtown Chattanooga. Also, the price was good! The hotel was clean and the breakfast was decent. We did not have time to use the pool. My only concern was the bathroom floor. The tiles were cracked and the grout inbetween the tiles could have been cleaner in my opinion. Overall, it was a good place to stay.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Melcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 18, 2013
Dear Melcha,
Thank you for taking the time to share your positive feedback with other future travelers on TripAdvisor. I am glad to hear that you enjoyed the comfort and convenience of our location! People often rave about our close proximity to local attractions without the hustle and bustle of being directly in the city or the overwhelming cost!

We assure you that the things you mentioned will be maintained and we will continue to provide impeccable services to our valued customers like yourself. Thank you for your feedback and we look forward to accommodating you in the future!
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Indianapolis, Indiana
Level Contributor
100 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

This hotel is in a congested, older part of the city. However, it is conveniently located to I-75 and lots of restaurants (mostly fast food). Our room was clean and comfortable. The breakfast room was clean and well-stocked. The only problem was that the internet connection was terrible. It was hard to connect to and kept going out. When we checked out they said they were having trouble with it, so hopefully that was a temporary problem.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ruth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 18, 2013
Dear Ruth D,
We appreciate the time you have taken to write your review in regards to your stay with us. We are pleased to know that we were able to accommodate you so comfortably. We are making improvements every day and it is the valued feedback from the guest that helps us the most. I hope that you will choose the Holiday Inn Express Chattanooga East Ridge for any future stays that bring you to the area. I hope next time you are in Chattanooga you will check out the all new Lake Winnepesaukah Soak Ya water park, which is literally minutes from our hotel and opens this summer! Safe travels and thank you for choosing Holiday Inn Express Chattanooga East Ridge!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Peters, Missouri
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed March 14, 2013 via mobile

We really think this is a great place to stay the night. Very clean, nice people working the front desk and the breakfast area, and the breakfast was great. Eggs, sausage, biscuits, yogurt, cereal, fruit and their cinnamon rolls yummy. I'm sure I skipped some things, but you get the picture. I would stay there again.

Stayed March 2013, traveled with family
Helpful?
Thank Litequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 15, 2013
Dear Litequeen,
On behalf of our entire team, we are very pleased to read of your positive impressions after your stay with us at Holiday Inn Express Chattanooga East Ridge. We thank you for sharing your feedback on TripAdvisor and for complimenting our dedicated team and our Express Start breakfast. We are so pleased that you had a wonderful experience! Next time be sure to take a dip in indoor pool, or take a ride aboard the Southern Belle with one of our vacation packages! Whatever brings you back to the Chattanooga area, we hope that we will be your hotel of choice!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 11, 2013

Convenient location to all restaurants and shops, competitively priced (used our AAA membership), rooms were meticulously clean (surprised!), Staff was excellent and pleasant, property is only 5-6 years old, rooms were quiet (didn't hear any neighbors) bathroom was roomy with blow dryer, mattress comfortable (I do not like a quilted top mattress). It was firm but flexible, however I did not sink into the bed. (Relative, yes I know per your body frame, weight and height) Pillows were sufficient and not musty. Frankly, I was hesitant to stay at a Holiday Inn but a colleague suggested it because of the new building. Needless to say, I truly enjoyed my stay and if the service, CLEANLINESS and accommodations remain well maintained, I would certainly stay again. Maybe Holiday Inn is finally improving the "game" and wishes to stay in the hotel accommodation business. Good for them!

Room Tip: The restaurants I visited where "Fork and pie" and "Sugar". Both were excellent...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveling8woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 13, 2013
Dear Traveling8woman,

Thank you for your heartfelt acknowledgement and for complimenting our team for their friendliness, attention to detail, and hotel cleanliness. Your kind words are appreciated by all of our team and management that works exceptionally hard to provide the incomparable level of service that our guests come to expect when staying with us. On behalf of my team, we look forward to welcoming you back and hope to exceed your expectations once again!
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1 review
5 of 5 bubbles Reviewed February 26, 2013

We stayed for two nights. I am thinking about staying another night. The staff is great. Wesley the manager was great he told us where to eat. He got us in a nice room. I have never seen a more hands on manager he really wants his guest to feel welcome. The rest of the front desk staff was great to but Wesley just stood out more to us. The breakfast was so good. The lady in breakfast was so sweet. I will always stay here when I come to town. They made my stay feel like it was home away from home.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Krissyhoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 4, 2013
Dear Krissyhoward,
Thank you so much for the wonderful review and for sharing it on the TripAdvisor website. Thank you also for recognizing Wesley, as well as the the Front Desk and Breakfast Staff. All our staff work so hard to please our guests and recognition such as this means a great deal! I promise I will share this with Wesley and the rest of our team. Thank you for staying with us, and please come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Charles, MO
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

A clean hotel room in an out-of-the-way spot in Chattanooga area. The staff was very nice and the room was clean, but the breakfast was not much to write home to mother about. I see others have reviewed the hotel and said the breakfast was huge and good, so maybe we were there on an off day, but other than that, this hotel worked very well. I would stay here again if passing through the area.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank teethers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, February 22, 2013
Dear teethers,
Thank you for sharing your feedback regarding your stay with us. I am pleased to read that you enjoyed your recent stay at our hotel. It is nice to be away from the hustle and bustle of the city, while still having the convenience of being minutes from all the wonderful attractions Chattanooga has to offer! I am sorry you were not completely satisfied with the hot breakfast buffet. I will be sure to pass along your comments to our team. We wish you a safe drive as you continue your travels, and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 1441 N. Smith St., Chattanooga, TN 37412
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn

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