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“Excellent stay”

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Holiday Inn Express Hotel & Suites
Ranked #49 of 96 Hotels in Chattanooga
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent stay”
Reviewed March 11, 2013

Convenient location to all restaurants and shops, competitively priced (used our AAA membership), rooms were meticulously clean (surprised!), Staff was excellent and pleasant, property is only 5-6 years old, rooms were quiet (didn't hear any neighbors) bathroom was roomy with blow dryer, mattress comfortable (I do not like a quilted top mattress). It was firm but flexible, however I did not sink into the bed. (Relative, yes I know per your body frame, weight and height) Pillows were sufficient and not musty. Frankly, I was hesitant to stay at a Holiday Inn but a colleague suggested it because of the new building. Needless to say, I truly enjoyed my stay and if the service, CLEANLINESS and accommodations remain well maintained, I would certainly stay again. Maybe Holiday Inn is finally improving the "game" and wishes to stay in the hotel accommodation business. Good for them!

Room Tip: The restaurants I visited where "Fork and pie" and "Sugar". Both were excellent...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Traveling8woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 13, 2013
Dear Traveling8woman,

Thank you for your heartfelt acknowledgement and for complimenting our team for their friendliness, attention to detail, and hotel cleanliness. Your kind words are appreciated by all of our team and management that works exceptionally hard to provide the incomparable level of service that our guests come to expect when staying with us. On behalf of my team, we look forward to welcoming you back and hope to exceed your expectations once again!
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248 reviews from our community

Traveler rating
    105
    71
    36
    24
    12
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113
55
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed February 26, 2013

We stayed for two nights. I am thinking about staying another night. The staff is great. Wesley the manager was great he told us where to eat. He got us in a nice room. I have never seen a more hands on manager he really wants his guest to feel welcome. The rest of the front desk staff was great to but Wesley just stood out more to us. The breakfast was so good. The lady in breakfast was so sweet. I will always stay here when I come to town. They made my stay feel like it was home away from home.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krissyhoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, March 4, 2013
Dear Krissyhoward,
Thank you so much for the wonderful review and for sharing it on the TripAdvisor website. Thank you also for recognizing Wesley, as well as the the Front Desk and Breakfast Staff. All our staff work so hard to please our guests and recognition such as this means a great deal! I promise I will share this with Wesley and the rest of our team. Thank you for staying with us, and please come see us again soon!
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St. Charles, MO
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 21, 2013

A clean hotel room in an out-of-the-way spot in Chattanooga area. The staff was very nice and the room was clean, but the breakfast was not much to write home to mother about. I see others have reviewed the hotel and said the breakfast was huge and good, so maybe we were there on an off day, but other than that, this hotel worked very well. I would stay here again if passing through the area.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank teethers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, February 22, 2013
Dear teethers,
Thank you for sharing your feedback regarding your stay with us. I am pleased to read that you enjoyed your recent stay at our hotel. It is nice to be away from the hustle and bustle of the city, while still having the convenience of being minutes from all the wonderful attractions Chattanooga has to offer! I am sorry you were not completely satisfied with the hot breakfast buffet. I will be sure to pass along your comments to our team. We wish you a safe drive as you continue your travels, and hope to see you again soon!
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Mobile, Alabama
2 reviews
Reviewed January 31, 2013

I was traveling down to Florida so stopped off at this hotel since it was on the way. We got in late that evening after a night on the town and the check-in was quick and flawless. The front desk staff was very helpful and courteous and we enjoyed the heated pool that night. The next morning we were shocked at the huge hot breakfast! Lots of choices, delicious biscuits and gravy. We will definitely be stopping back through on our way back!

  • Stayed January 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, February 11, 2013
Dear Craig B,
We are most grateful that you took the time to post your feedback about your recent stay! We are thrilled that appreciated the service throughout the hotel and the delicious hot breakfast! I have shared your feedback with the entire team and we look forward to your return.
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Orlando, Florida
1 review
Reviewed January 14, 2013

The hotel was clean. The staff was friendly. The breakfast was good. Rooms were clean no issues Nice pool area. Exercise area looked clean and saw people using equipment. Definitely would go back. And the rates were good also (we had checked around). Not familiar with restaurants here so we asked the front desk lady, and she sent us to a great local restaurant. I felt like we were on vacation here - everyone was so nice and accommodating.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, January 28, 2013
Dear Chris J,

Thanks for the awesome review! We take pride in providing the level of service you you refer to. We are so happy you chose to stay with us and please make sure you come back again soon!
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Marietta, Georgia
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed December 7, 2012

Upon arrival the front desk staff was friendly and helpful with directions for the area. The room itself was excellent with 2 Queen beds, adequate for three people. Room and bathroom were quite clean and well stocked with necessary supplies. Breakfast was fresh and plentiful, with lots of choices. Area was convenient and a very short distance from I-75. The immediate area had a number of restaurants within easy walking distance. We used the indoor pool and health club. Both were clean and well kept. If you are headed to Chattanooga we recommend this Holiday Inn Express.

Room Tip: Our room faced the front and was quiet.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank keepemflyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, January 16, 2013
Dear keepemflyin,

Many thanks for boasting about us on TripAdvisor! The staff here really do work hard to go above and beyond for every guest every day. We take pride in what we do and your review is truly appreciated more than you may know. Be sure to stop back in and see us!
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ontario
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 7, 2012

we picked this hotel because it looked like the best of the bunch in this area. It was one of the most comfortable beds I have ever slept on we even checked out the matress because we might buy one for our own bed. The breakfast was adequate, same thing in all the large chain hotels. would stay again if I am travelling through. The lack of ventilation is very apparent in the bathrooms. and the pool was very cold.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biggerbelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review, December 8, 2012
Dear biggerbelly:

Thank you so much for your feedback about your recent stay! I am glad that you found our beds comfortable. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

Best Regards,

Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 1441 N Smith St, Chattanooga, TN 37412-3957
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn

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