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“Great hotel with great staff!”

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Hampton Inn & Suites Chattanooga / Downtown
Ranked #1 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersSilver level
Acworth, Georgia
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great hotel with great staff!”
Reviewed March 3, 2013

We stayed at this hotel on a trip to visit the Tennessee Aquarium. It's only about three blocks from the Aquarium, which is a pleasant walk.
The staff was very helpful and friendly. They offered advice about local restaurants, and even rushed to press the elevator button for us at times when our hands were full.
The room was large and very clean. Our only issue was that we were there for three nights, but only the first night were we supplied with enough washcloths. We had three people staying in our room, but the second night, we only had two washcloths. A visit to the front desk, and that was quickly remedied. On the third night, we only had two washcloths again, and at that point we gave up and used a hand towel as a washcloth for our son. This has been the case with every hotel of every type I have been in for two years, however. If I could find a hotel that could match the linen count to the guest count, I'd be a loyal customer forever.
Okay, on to other things... the coffee each morning was very good. The free breakfast has many options, such as make-your-own waffles, pastries, oatmeal, fruit, yogurt, eggs, sausage, etc. All of it was fresh, good, and well-supplied.
The pool area was kept nice and clean. There's a great courtyard area with a fireplace. All the public areas were spotless.
Our room was huge, and the beds were actually quite comfortable. The bathroom was large and clean. If the maid staff would leave ample bath linens, this hotel would be perfect. We'll definitely stay here on all our future trips to Chattanooga!

Room Tip: The corner suites are enormous and have balconies with a great view of the city. The splurge is wor...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phyllis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga! We are so appreciative of your comments regarding our your hotel experience. Thank you for taking the time to provide valuable feedback on your hotel experience. I am sorry to hear you did not receive enough guest supplies throughout your stay. We are happy to provide extra towels and supplies upon request, especially for large parties. We appreciate your loyalty to Hampton Inn & Suites - Downtown Chattanooga and we look forward to hosting you in the near future.
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1,214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Clarksville, Tennessee, United States
Level Contributor
5 reviews
Reviewed February 28, 2013

The young lady at the front desk when I checked in was by far one of the kindest most helpful people I have ever dealt with in any hotel anywhere, she was top-notch and one of the main reasons we would return. The entire staff was very pleasant and helpful. Very clean all the time. The breakfast was well presented with a good, tasty variety.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 217EricC217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga! We are so appreciative of your comments regarding our your hotel experience, specifically our Guest Service Representative who helped you upon arrival. We love our team as they go out of their way to please our guests at every opportunity. Thank you for taking the time to provide valuable feedback on your hotel experience. We appreciate your loyalty to Hampton Inn & Suites - Downtown Chattanooga and we look forward to hosting you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2013

We got to the hotel late as we had a rather late dinner and when we went to check in there was no parking available the front desk let us take one of the 10 minute registration spots with no charge. Check in was smooth and easy and when we arrived to the room it was beautiful! We had a perfect view and it was so clean. Breakfast the next morning was free (which I am a huge fan of) but also it was delicious. Can't say enough nice things about this gem of hotel. Will gladly go back if ever we are in Chattanooga again.

Room Tip: We were on the 5th floor in room 518 and the sunrise was spectacular.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah0414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
Thank you for taking the time to rave about our hotel, especially the beautiful memory of the morning sunrise from your room location. It is great to hear how happy you felt as a result of the wonderful service you experienced. We are appreciative of your comments and we hope you will return to Chattanooga in the future.
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Knoxville, Tennessee
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 14, 2013

So happy to have found this hotel. From the moment we arrived to the moment we left--it was all good. The staff is very friendly and helpful. The location is within walking distance of many attractions and restaurants. The afternoon cookies and varied breakfast choices were great. The room was clean and very comfortable. I was very impressed with the consistent quality. Great!!

Room Tip: Rooms on the front may experience some street noise.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chap488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
You had us at "exceeded expectations!" Thank you for writing such a positive review of our hotel, especially with respect to the friendly service you experienced. We strive to provide the best customer service in town to ensure our guests leave the hotel happy and extremely satisfied. Thanks again for your valuable feedback and we look forward to hosting you in the near future.
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Louisville, Kentucky
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 12, 2013

This is the most amazing and wonderful Hampton Inn we've ever stayed in and we routinely stay at Hampton Inns on our travels. An outstanding downtown hotel for any brand. The location is perfect - multiple locally owned restaurants within walking distance as well as tourist attractions and shopping. You'll see some of the familiar features of Hampton Inn lobbies but with more pizazz. Our room was elegant and modern - with a bowl over a granite counter top for the bathroom sink, full walk in shower, good quality hairdryer in a bag under the counter. The bed was extremely comfortable and the pillows were excellent - none of those brick like pillows here. Check in staff were thoughtful and knowledgeable. The breakfast was the traditional Hampton Inn breakfast which is always pretty good. What really blew us away was it could have been an excellent quality hotel in NYC!.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wandw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
As a loyal Hampton Inn guest we know how important it is to receive consistent value. Thanks so much for taking the time to rave about our hotel and compare us to a boutique hotel in NYC! That makes us feel really special! While we are unique, we want to ensure our guests receive the best service in Chattanooga, living up to the Hampton service philosophy of providing an exemplary experience. It seems as though we exceeded your expectations . . . nothing pleases us more! Thanks for staying with us and we look forward to your return trip!
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Atlanta, Georgia
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 11, 2013

Stayed in this hotel with two 13 year olds. Was so convenient for walking everywhere. Did not have to move
the car until we left. The hotel was clean and in the middle of the tourist district in Chattanooga. The lobby was beautiful and our kids took advantage of the wonderful cookies, pool and fitness center. The kids made good friends with the person behind the desk who was friendly to them, they enjoyed everything. Breakfast was great also. The staff was very friendly and very knowledgable about Chattanooga and everything around it.
It couldn't have been any better. We really loved it and would always recommend it to anyone going there.

Room Tip: So convenient to the Tennesse Aquarium and every restaurant was within walking distance (any kind o...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gotoyota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga! We are so appreciative of your comments regarding our your hotel experience. Thank you for taking the time to provide valuable feedback on your hotel experience. We appreciate your loyalty to Hampton Inn & Suites - Downtown Chattanooga and we look forward to hosting you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 7, 2013

Edward in the evening was so kind and helpful. We became fast friends! The hotel is beautiful and the lobby is so grand! I was there for my hotel's company retreat with 30 to 40 other hotel GM's and we all were very pleased with our stay. I think we know a thing or two about hotels and you did not disappoint! Keep up the good work!!!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeorgiaMom_with2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, March 11, 2013
I am so happy to hear you enjoyed your stay with us. We wanted your group to feel extra special, especially since you are in the hospitality business. Edward is a true gem and he makes a great impression with all of our guests. It is great to hear of yet another positive encounter with Edward and I will be sure to congratulate him in front of his peers. Thanks again for choosing us and please do visit the next time you are in Chattanooga!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Chattanooga / Downtown

Property: Hampton Inn & Suites Chattanooga / Downtown
Address: 400 Chestnut St, Chattanooga, TN 37402-4903
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chattanooga
#3 Romantic Hotel in Chattanooga
#4 Green Hotel in Chattanooga
#4 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Chattanooga / Downtown 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
We are located in the heart of downtown Chattanooga! Within a few blocks of the hotel you will find the Tennessee Aquarium, Creative Discovery Museum, IMAX, and over 30-restaurants! Whether visiting Chattanooga for business or pleasure, in a single room or suite, you'll enjoy all of the extras our hotel has to offer. They're part of what makes staying at a Hampton Inn and Suites a very special value. As a proud member of the Hilton family of hotels, you can earn Hilton HHonors® hotel points and airline miles for your stay. Hampton Inn and Suites guests also enjoy a variety of free services including our On the House® hot breakfast with delicious offerings, On the Run Breakfast Bags™ (Monday-Friday), high-speed Internet access in all rooms, wireless Internet access in the lobby and meeting rooms, 24 hour coffee in the lobby, local calls, and an in-room movie channel. Our friendly service and free amenities are all backed by our 100% Hampton Guarantee™. If you're not 100% satisfied, we don't expect you to pay. That's our promise and your guarantee. That's 100% Hampton.™ ... more   less 
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Also Known As:
Hampton Inn And Suites Chattanooga / Downtown
Hampton Inn & Suites Chattanooga / Downtown Hotel Chattanooga

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