My husband and I were in Chattanooga to attend a volleyball game. We used HotelTonight to book a prepaid discounted room. We arrived around four that afternoon and were pleased with the lobby and by our first impression. Our room request (high floor, away from elevators) was met and the front desk was pleasant. Upon arriving in the room, we were horrified by huge clusters of ladybugs covering numerous areas of the walls and curtains. We immediately called the front desk and she said she would call me right back. (I assumed to line up a new room). Ten minutes, and no phone call later, I called the front desk again and said we were on our way back down. She replied she was sending housekeeping to the room. As if we would stay in a bug infested room if they vacuumed up the bugs?!?!?! After going downstairs, there was one person checking in and another waiting in line. After waiting for the person to finish checking in, I handed her my key and thought she would just hand me a different room key. Instead, she told me I would have to wait in line. By then, we were cutting it close to get to the game. Eventually we got the key to the second room, on a different floor. When we got off the elevator, we immediately noticed that there were ladybugs all over the walls. Our room, while not as bad, still had a dozen or so ladybugs. We went back down to the front desk, where we were not even acknowledged. I asked for a manager. Ten minutes later, a food and beverage manager came out and apologized, handed out a breakfast voucher and said the ladybugs were bad this time of year. Only because we would have lost our $ for our prepaid room, we tried one more room, on the opposite side of the building. It did not appear to have any bugs. Needless to say, I slept with one eye open and did not want any "free food" from that kitchen. Horrible stay, apathetic front desk person.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, IHG, Orbitz, Expedia, Hotwire, Priceline, Travelocity, Booking.com, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and HRS so you can book your Holiday Inn - Hamilton Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.