We do a fair amount of pleasure travel and typically stay in hotels about 20 nights a year. The average nightly price before taxes is around 80 or 90 bucks. I guess the Days Inn Rivergate is about an average hotel for this price range, but there were so many small things that made for a nice stay, I felt compelled to write the manager and thank him. Here is what I wrote:
Dear Mr. Heard,
For the third year in a row our STAR Tour and Riding Group stayed in your Chattanooga Days Inn. This note is to thank you for the good rate you offered us and to tell you what a pleasure it is staying at your hotel. Every year the staff has been very friendly and helpful. Every year the rooms have been clean. You have placed cones outside the rooms (which are always together) to block parking for us. You seem to understand that having the bikes just outside the room is important to us for security purposes. The restaurant is great. The location is great. The overall experience has been exceptional.
I don’t know what you are doing to create such a pleasant hotel experience, but what ever it is, other hotel managers should learn from you.
Thanks again for all you have done for us and we look forward to staying at your hotel in the future.
- Official Description (provided by the hotel):
- Ideally located in historic downtown Chattanooga, the Days Inn Rivergate specializes in family leisure, convention groups and motor coach tours. Ride the free downtown electric shuttle to the Tennessee Aquarium, 3D IMAX Theater and many more attractions. Located adjacent to the Chattanooga Convention Center. Enjoy the City Cafe Diner 24 hours a day or lounge located on site. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Rivergate Hotel Chattanooga
- Days Inn Chattanooga
- Chattanooga Days Inn