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“Crime Den part II”

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Homewood Suites by Hilton Chattanooga/Hamilton Place
Ranked #21 of 96 Hotels in Chattanooga
Reviewed June 20, 2010

Our room was substandard at best. I think we just got a bad room. The hotel itself seemed ok. Our room didn't have a shower curtain - nothing on the pole at all (I am assuming that this is not standard). After requesting one several times, we never received one.

The lady at the front desk was very apologetic and enforced the 100 % guarantee policy to relieve our frustration. We did appreciate her apologies. I am sure most customers in the hotel were happy. We were very uncomfortable.

When we were leaving, the owner of the vehicle next to us was dealing with a break in. His driver side window was smashed in, and he was a victim of theft. The same lady at the front desk who took care of my concern was busily helping the man outside. She was very attentive.

I won't return. Not one of the better Homewood Suites.

  • Stayed: June 2010, traveled with family
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Thank barkus1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asuhospitality, Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this reviewResponded June 28, 2010

We certainly thank barkus1968 for the feedback during a recent stay at our property. The missing shower curtain was a result of the room receiving standard preventive maintenance to ensure a clean and well kept product. There was an oversight and the guest was checked into the room prior to the shower curtain being replaced. Due to our Suite Assurance Guarantee and dedication to providing outstanding service, the guest was refunded for this night's stay. Thank you for the kind comments regarding our outstanding guest service staff.

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621 - 627 of 648 reviews

Reviewed June 15, 2010

The staff was very friendly and the room was clean. The morning breakfast was good. The hotel offers coffee in the lobby around the clock which is good because I don't like using hotel coffee makers. There were a few minor things that I didn't like but I would stay here again. If you like shopping this is the place to stay. Just down the street is Hamilton place which has lots of shopping and restaurants. It's also 10-15 min. away from downtown.

  • Stayed: June 2010, traveled as a couple
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Thank SSpencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2010

I stayed there this weekend with cousins for an annual family reunion and it was SO much nicer than the suite hotel we had been staying at in East Ridge.
HS is a new property within walking distance of grocery and liquor stores (!), close to Hamilton Place Mall thus surrounded by tons of shops and restaurants. Suites have full fridges and 1/2 stoves and a remarkably good hot breakfast buffet. The first day my room hadn't been cleaned which was no big deal but I stopped by the front desk that night just to let them know that I did need a replacement coffee pouch for my in-room coffeemaker, and within 10 minutes there were 3 coffee pouches outside my door. We will definitely be back there again next year!! The downside: it's a little hard to find. HS really needs a directional sign on Shallowford Road since the hotel is on Center Street behind some Eyewear-type outfit on Shallowford.

  • Stayed: June 2010, traveled with family
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Thank valbres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2010

The hotel was very clean, room very nice roomy. The staff was just incredible! Everyone was very knowledgeable and helpful. They accept pets and that was a big PLUS also.

  • Stayed: May 2010, traveled with family
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Thank sggreene123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2010

I travel for the state and we always stay at Homewood Suites when we are in Chattanooga. The staff are very friendly and helpful (especially Summer). The breakfast is always great. Get dressed and go down stairs and you're there. Hot and tasty. A different meal every day. The manager's reception at dinner time is a great value. It saves you from having to find a restaurant in town and best of all it's free! They have some very good meals. They're improving every year. After dinner I like to go outside in front and sit on the bench and watch the sunset. Very relaxing for in town accomodations. The rooms are always clean. The maids do a great job! I feel at home with a suite and when you're traveling for business it's good to have a home away from home. Almost forgot...One of the largest mall areas in Tennessee is just up the street on Gunbarrel Drive. Very convenient when you need to buy something you forgot to bring. Lots of shops and restaurants. I will continue to go back year after year.

  • Stayed: August 2009, traveled on business
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Thank PublicHealthNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2010

This is a personal experience. I was robbed in this hotel. The Chattanooga police said the security system is defective and the criminal can get into the rooms at will. I was on the second floor. The manager just stated "we're not responsible for items left in the rooms." Local law does protect the hotel owner. In addition, most of the health center and business center equipment didn't work.

  • Stayed: September 2009, traveled on business
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Thank NRC1Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asuhospitality, Regional Director of Operations at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this reviewResponded April 26, 2010

We would like to thank NRC1Texas for staying with us in September of 2009. Feedback from our guests is vital to our success in the hospitality industry.
The fitness center at our location has recently been renovated to include 2 brand new Precor Treadmills and a Precor Elliptical
Cross Trainer, all with mounted flat screen televisions.
Our business center equipment has been updated with the most current technology available for the hospitality industry.
The individual responsible for the incident had no affiliation with the hotel. After our hotel and others in the area worked with local authorities, this individual was caught and dealt with in the legal system.
Many thanks to all of the positive comments about our hotel and we look forward to seeing you soon at the Homewood Suites by Hilton Chattanooga, TN.

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Reviewed March 29, 2010

We stayed in a 2 Bedroom/2 Bathroom King Room while in Chattanooga for 1 night. The outside of the building and the landscaping are immaculate. The hallways and rooms themselves could use a little care: Fresh Paint and New Carpet would do wonders for this place. At over $200/night and being a Hilton property these things are expected to be in tip top shape. The beds are comfy and everything was clean, expect for the used sheets on the bag in the closet for the sofa sleeper. None of the remotes worked for the TVs. The breakfast was really good, warm and fresh. The gentleman running/hosting the breakfast was very friendly and helpful. The front desk staff at check-in and out were very pleasant! It's an okay place to stay.

  • Stayed: March 2010, traveled with family
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Thank WITVRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chattanooga/Hamilton Place

Address: 2250 Center St, Chattanooga, TN 37421-2501
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Chattanooga
Price Range: $127 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chattanooga/Hamilton Place 3*
Number of rooms: 76
Official Description (provided by the hotel):
The award-winning Homewood Suites by Hilton® Chattanooga-Hamilton Place hotel is a luxurious resource for visitors to Chattanooga, Tennessee, whether they are traveling for business, pleasure or an extended stay. Located approximately ten miles from downtown Chattanooga, guests won't find themselves short of entertainment. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chattanooga/Hamilton Place Hotel Chattanooga
Homewood Suites Chattanooga
Hilton Chattanooga
Homewood Chattanooga
Chattanooga Homewood Suites
Chattanooga Hilton

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